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Sombrero Resort & Marina

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342 Reviews from our TripAdvisor Community

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Showing 282: English reviews
St. John's, Canada
Reviewed 19 June 2013

Stayed at this hotel.in middle of May,,,the staff were friendly enough for the most part,,,The room was average at best . The Pool area deffinately needs some attention in way of patio furniture and loungers, also some of the tiki bar staff could use a refresher course in customer service. Over all Our stay was 1/2 decent for rge time...

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Helpful?
Thank newf-couple c
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Thank you for your review. I apologize for the experience that you had. This is not the level of excellent service that we are used to providing. We are constantly making improvements on guest services as well as the rooms. We are n the process of securing better pool furniture and have made changes in our Tiki Bar...

Highlands Ranch, Colorado
Reviewed 18 June 2013 via mobile

I booked this place last mi ute on Booking.com. It had good ratings and the average room price was $50 cheaper than normal. I figured why not give it a try since its just for one night. When we arrived the building looked run down on the outside but I was hoping the inside was ok. I was wrong. The...

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2Thank Juneever
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, I to apologize for not exceeding your expectations. We are not taking your dissatisfaction lightly and have reviewed your concerns with our team. We use your feedback to implement improvements to insure we provide a better experience. The rooms are individually being deep cleaned, maintenance issues resolved, such as the toilet unseating, and the carpets and furniture steamed...

Reviewed 18 June 2013

Is located right before the 7 mile bride it has a nice shopping center around but when we got there bathrooms were not that good in cleanliness we had to clean them our selves. Service at front desk was awesome they explained very well where the good restaurants were. They were very friendly. On the other hand coffee maker did...

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Helpful?
Thank crivera92
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Thank you for your feedback about your recent stay. We take your review seriously and have addressed the cleanliness, the stove and coffee maker repair issues with our housekeeping and maintenance staff. Our new housekeeping staff have received additionally training about allowing guests to enjoy their mornings and be free from disturbances. Thank you for the positive feedback...

Reviewed 5 June 2013

This was a nice place to stay. Shirley and Marla were very nice and have done a fabulous job fixing this place up. I stayed with my fiance and Grandma and don't have a complaint. This is our 2nd time staying here and its only gotten better. Can't beat the service and prices. Gonzalez family

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Helpful?
Thank JayG33
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Gonzalez Family, Thank you for noticing our efforts to improve the Sombrero Resort & Marina. I am pleased your family is part of the ever growing group of guests who come back to our Resort and enjoy their experience. Shirley and Marla are valuable staff members and are pleased to represent all the behind the scenes staff doing their...

Kansas City, Missouri
Reviewed 5 June 2013

This was probably the nicest of the hotels we stayed in during our 10-day spring trip to south Florida. We wanted a hotel north of Key West which would position us to get to Florida City the following night and this accomplished that goal. Of course, we partially defeated our purpose by driving the 20 or so miles north to...

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1Thank Dmarkwind
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Thank you for the positive review. Many of our guests enjoy staying at the Sombrero Resort & Marina because of our central location allowing for movement from Key Largo to Key West. I am pleased to hear you enjoyed you stay and that the room with a living room and full kitchen along with a separate bedroom and...

Reviewed 23 May 2013

Had to wait an hour and a half AFTER check in time for our room but...after that it was a great stay. Very nice rooms with kitchen and two tvs. Great view of canal outside the room and personal garages for parking. The pool was nice and clean and the tiki bar was cute although we only stopped there while...

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2Thank saltyhair-sandyfeet
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, My apologies for your initial wait. I am happy you enjoyed your stay with us at the Sombrero Resort and Marina. The full kitchen is an attractive feature as are the two televisions. It allows different family members to enjoy their shows after a fun filled day on the water or at the many Marathon attractions. The staff...

Runnemede, New Jersey
Reviewed 10 May 2013

The resort is off the beaten path. and hard to find.The front desk did not answer our calls.. Thank good ness for GPS. Once we found it, they had our room ready (GREAT ROOM ON TOP FLOOR RIGHT ON THE CANAL). The first morn there we saw a manatee swimming up the canal. THE NEXT MORN WE SAW A MOM...

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1Thank Annette234
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Happy to hear you found and enjoyed your stay and the visiting Manatees at the Sombrero Resort & Marina. We are the best kept secrets in the Keys. Our pool and Tiki Bar are a constant source of enjoyment for our guests and the live entertainment on Friday and Saturday evenings from 6 PM to 9 PM is...

Pensacola, Florida
Reviewed 8 May 2013

Stayed four nights in condo at Sombrero. Found the personnel very friendly and guest friendly. Special kudos to Shirley the front desk manager. We had an AC issue in the front room. Did not effect the bedroom comfort as the one in the bedroom was excellent. We were given the choice to relocate as the broken AC required a part...

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1Thank 32,533
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Thank you much for the positive review. Shirley, Front Desk Manager, does go the extra mile to make sure our guests have an enjoyable experience at the Sombrero Resort & Marina. All of our staff is committed to providing excellent service to our new and returning guests. I am especially happy the air conditioner in the bedroom was...

East Hanover, New Jersey
Reviewed 30 April 2013

My husband and I went to the Keys for our “Babymoon” and wanted to do nothing more than relax. We choose Marathon as our home base because it is an hour from Key Largo and hour and change to Key West. Pretty much in the middle of the keys. For fewer than 90.00 dollars a night we had everything we...

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3Thank Gabshu2
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, We are happy you choose the Sombrero Resort & Marina for your "Babymoon" celebration. You found the Marathon, FL secret. Setting up at Sombrero Resort & Marina in Marathon gives our guests a great base to travel the Keys. Our reasonable pricing make the offering a win-win. We are doing our "Spring Cleaning" and part of the process...

Kingsville, Canada
Reviewed 17 April 2013

Great place, great Tiki Bar, nice people This place is trying to stay afloat and is giving good value and you could probably not get closer to the beach etc. Other places are still trying to get the "Florida Keys" top prices for this area.

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Thank jimlizblvd2
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Thank you for your kind words. The Sombrero Resort & Marina Team wants to make each guest experience a positive one. I am happy we succeeded with your recent visit. As you mentioned, the Sombrero Beach, a beautiful beaches in the Keys is a short distance away as is the Crane Point Museum, Dolphin Research Center and The...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free Internet
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Sombrero Resort & Marina

Address: 19 Sombrero Boulevard, Marathon, FL 33050 (Formerly Sombrero)
Region: United States > Florida > Florida Keys > Marathon
Price Range: £130 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sombrero Resort & Marina 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Boatman_s Sombrero Resort And Marina
Boatman_s Sombrero Resort & Marina Hotel Marathon
Marathon Key Sombrero Hotel
Marathon Key Sombrero Resort & Lighthouse Marina
Sombrero Hotel
Sombrero Resort & Marina Marathon, Florida - Florida Keys
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Questions & Answers

Here's what travellers have asked, with answers from Sombrero Resort & Marina staff and other travellers.
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Questions? Get answers from Sombrero Resort & Marina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wait until they finish the landscaping and the promised room renovations.”
 of 5 bubbles SuperDave47, 23 Jan 2017 | Read review
“Make sure you ask for a renovated room!!”
 of 5 bubbles lplegalmom, 16 Jan 2017 | Read review
“Don't get any rooms in the 100s, I had room 11x.”
 of 5 bubbles daveman71, 29 Dec 2016 | Read review
“Ask for a refurbished room and a deluxe suite”
 of 5 bubbles jeannesir, 23 Dec 2016 | Read review
“Ask for a newly remodeled room.”
 of 5 bubbles Tackleboxdave, 8 Dec 2016 | Read review
5 of 5