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Seralago Hotel and Suites

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1 room 2 adults 0 children
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Seralago Hotel and Suites
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2,420 Reviews from our TripAdvisor Community

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Showing 1,993: English reviews
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Pouso Alegre, MG
Reviewed yesterday NEWvia mobile

The hotel is close to Disney, easy access. Free parking and wifi The room is too dark because there were only lamps beside de beds. Noisy air conditioner, the bathroom door didn't lock. The girl in the front desk wasn't in a good mood to help us and explain about the things of the hotel.

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Helpful?
Thank Rafael D
Reviewed 2 days ago NEW

The location was nice because it was next to Old town. But i found two roaches in the tub was not pleasant. Also they changed a fee and the beds size are full which does not give you any space. Overall okay for the price.

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Helpful?
Thank marilyn C
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear marilyn C, Thank you for your review. I'm glad that you were pleased with our location, right next to Old Town & Fun Spot. Please visit us again in the future.

Reviewed 4 days ago NEWvia mobile

We stayed only one night and had this had been in the beginning of our vacation we would have extended it!! The hotel is not in the greatest area but the rooms are awesome!! Room is devided so kids have their own sleep area with lo cabin theme with three twin beds... has two outdoor pools that accommodate their guest...

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Helpful?
1Thank Christine L
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Christine L, Thank you for your review. I'm happy to hear that you enjoyed your stay with us. I hope to see you again in the near future.

Reviewed 5 days ago NEWvia mobile

Let me start this off by saying if you're looking for a high scale resort, this place is not for you. However, this place was just my cup of tea. You could tell it was a little rundown but it had so much character. The rooms were a great size and they were so cute. The distance to Disney World...

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Helpful?
Thank Elizabeth W
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Elizabeth W, Thank you for your review. I'm happy to hear that you enjoyed your stay with us. Please keep us in mind the next time you visit Disney.

Reviewed 5 days ago NEW

I stayed last October 2016, we were not amazed with the place, customer service was fine, but the hotel could use an uplift. The food was ok and the service was also ok, kitchen staff could use more worker, but for a family it could be better.

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Helpful?
Thank betsy7373
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear betsy7373, Thank you for your review. I'm very sorry to hear of your negative experience. We have since improved from October and invite you to return in the near future.

Reviewed 6 days ago NEWvia mobile

I was a little disappointed in the Seralago this time. When we first checked in, one of the beds was like laying on cement. The air conditioner, microwave and refrigerator didn't work. The front desk wanted to send maintenance. I waited on the phone for 20 minutes to talk to the manager. When she got on the phone, she also...

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Helpful?
Thank Kathleen C
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Kathleen C, Thank you for your review. I am very sorry to hear of the room issues that you encountered during this stay. I trust that we made it right for you prior to checking out. Please do consider staying with us again in the future.

Greenville, South Carolina
Reviewed 1 week ago

I am not a hotel snob by any means. I have been lucky enough to stay at some "high-fa-lootin" (southern terms) hotels and resorts over the years for work trips and conferences. When I travel with family, I am usually on a budget. So I look for place that are affordable, no-frills, clean, and safe. Which is why I chose...

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Helpful?
1Thank cm_byers
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear cm_byers, Thank you for your review. I am very sorry to hear of your poor experience with us. With regards to a "weed" smell, we do investigate these issues and remove guests, as we have a zero tolerance policy for this type of behavior. I hope that you consider staying with us again when you are in town.

Reviewed 1 week ago

We stayed for two nights for a stop over in Orlando to visit Sea World. I have always wanted to stay here because I love the kid cabin area. We have 3 kids so the bunk and the 1 single were perfect allowing everyone to have their own bed. Well, the bad part was that the adult bed was very...

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Helpful?
1Thank reesa76
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear reesa76, Thank you for your review. I'm sorry that this trip was not up to your standards. We do get positive reviews on our hotel and amenities. Please consider us the next time you are in Kissimmee.

Newport, Kentucky
Reviewed 1 week ago

Old, Outdated, Crummy!!!! Room was dirty we found a pair of pants from previous occupant. They were visible my granddaughter found them! There was a dresser underneath the hangers so the hangers could not be used because they were affixed and could not be moved around. We had to buy more hangers. How stupid is that. When we were out...

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Helpful?
Thank donna867754
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear donna867754, Thank you for your review. I'm sorry to hear of your poor experience. Please consider giving us another chance in the future.

Glasgow, Scotland, United Kingdom
Reviewed 1 week ago via mobile

Stayed for 2 weeks at the end of March/beginning of April. 2 guys in our late 20s who just wanted to somewhere to rest our heads at night whilst over for Wrestlemania. The quick version of this review, should you want to avoid reading the essay I'm about to write, would be that this is very much a budget hotel...

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Helpful?
Thank Iain A
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank your taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve our product and services.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more   less 

Additional Information about Seralago Hotel and Suites

Address: 5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709
Region: United States > Florida > Central Florida > Kissimmee
Price Range: £30 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Seralago Hotel and Suites 3*
Number of rooms: 614
Reservation Options:
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee
Seralago Hotel And Suites Kissimmee, Florida
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Questions & Answers

Here's what travellers have asked, with answers from Seralago Hotel and Suites staff and other travellers.
131 questions
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Questions? Get answers from Seralago Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms close to lobby would be your best bet. we stayed close to lobby and pool area”
allen2124, 13 Apr 2017 | Read review
“Pool side rooms seem to be upgraded from what I have heard. Pet rooms they don't care about.”
SamariaNMe, 11 Apr 2017 | Read review
“If you ever have kids like mine, they range from ages 21 - 2 years old....get a kids suite. It'll accomodate everyone.”
noellevo, 11 Apr 2017 | Read review
“Inspect your room before you pay for it and have them sign off on anything you find broken or you will be billed for it.”
A9765BTcathyl, 6 Apr 2017 | Read review
“quieter rooms on the non-pool side”
getapromotion, 29 Mar 2017 | Read review
5 of 5