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Seralago Hotel and Suites

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Seralago Hotel and Suites
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2,300 Reviews from our TripAdvisor Community

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Showing 1,905: English reviews
Reviewed 4 days ago NEWvia mobile

The hotel is older but clean and the staff is amazing and will help you with all your needs.It was our second visit and we plan to go again. The shuttle service is great because you get a choice as to when you want to travel to and from the parks.

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Helpful?
Thank Yvonne S
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Yvonne S, Thank you for your great review of our hotel! I'm glad you enjoyed our hospitality and our shuttle service to the parks. I look forward to your next visit with us!

Reviewed 1 week ago via mobile

What a great stay! Clean and comfortable room. Everyone we encountered was so pleasant and accommodating. Would definitely stay here again! Don't let the negative reviews fool you. This hotel is very cost efficient and perfect.

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Helpful?
Thank Diana S
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you Diana for the great review, we look forward to seeing you again in the near future. All the Best! Luis Gonzalez Assistant General Manager

Reviewed 1 week ago via mobile

The hotel is old but very clean. I was a little be worry that it can be bad. But it really surprised me and we decided to stay another night there. For the price I pay for, it is amazing!! Will come back if I visit Orlando again.

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Helpful?
Thank Eve C
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you Eve for the great review! We look forward to seeing you again in the near future. All the Best! Luis Gonzalez

Reviewed 2 weeks ago via mobile

She is the most awesome housekeeper we have ever had at a hotel she tends to our needs and us so very good at her job we have been coming to this hotel for over 15 years and she is good at her job....very honest and respects us

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Helpful?
Thank rharbaugh68
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you for the great review! Yes, Joanne is an awesome housekeeper; I have taken the liberty of sharing your comments with Joanne and her immediate supervisor. Again, thank you, we look forward to seeing you again in the near future. All the Best! Luis Gonzalez

Welshpool, United Kingdom
Reviewed 2 weeks ago

The pictures shown in the holiday brochures certainly make this place look a lot better than it is. For instance, one photo shows some sort of kitchen area. It turned out to be a basic low wattage microwave and fridge, sited in the bathroom area. We drove two miles to the nearest Wal*Mart and bought a cheap toaster, kettle, two...

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Helpful?
2Thank DenisB1951
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you for taking the time to write a review on TripAdvisor, it is through such candid feedback that we continue to improve upon our service and product. I have taken the liberty of sharing your comments with Steve and his immediate supervisor. Thank you for staying with us. All the Best! Luis

Gulfport, Mississippi
Reviewed 2 weeks ago via mobile

I was definitely prepared for the worst but was pleasantly surprised. I will say that it is very apparent that they have remodeled/ upgraded some rooms. We arrived way early and they offered an early check in for a fee. We were going to do it but extremely nice front desk person recommend we not as they didn't have any...

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Helpful?
2Thank marilyn1962_99
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you for taking the time to write a review on TripAdvisor. Your kind and gracious comments regarding the hotel and exceptional service and attention you received are greatly appreciated. Again, thank you, we hope to see you again soon! Sincerely, Luis

Reviewed 3 weeks ago via mobile

My husband and I stay here every other week end .Vernice and the crew now use when we walk throw the door .they always greet us with a smile.when my grand children come this is they want to go . They would stay right there everyday .all day.The pools are nice and hot tubs are clean. And when you need...

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Helpful?
1Thank vernon E
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you for taking the time to write a review on TripAdvisor. Your kind and gracious comments regarding the hotel and exceptional service and attention you received are greatly appreciated. Again, thank you, we hope to see you again soon! Sincerely, Luis

Lakeville
Reviewed 3 weeks ago

This place is close to Disney and all major attractions. They have two pools there plus a Tiki Bar at the pool. A food court is available with burgers and pizza. The only problem I had was the internet which was very slow at times. Large rooms with two full size beds and a sofa, a fridge and microwave.

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Helpful?
1Thank Armsports
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you for taking the time to write a review on TripAdvisor. Your kind and gracious comments regarding the hotel and exceptional service and attention you received are greatly appreciated. Again, thank you, we hope to see you again soon! Sincerely, Luis

Blaine Lake, Canada
Reviewed 3 weeks ago via mobile

We read reviews before we stayed here. And we were a bit worried from some of the reviews. But when we got there it was fine. No complaints. We were happy. But I guess you can't please everyone. Great swimming area and clean. One bonus is that the food store in the lobby has very reasonable prices. Not over priced...

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Helpful?
2Thank nortire
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you for taking the time to write a review on TripAdvisor. Your kind and gracious comments regarding the hotel and exceptional service and attention you received are greatly appreciated. Again, thank you, we hope to see you again soon! Sincerely, Luis

Tallahassee, Florida
Reviewed 3 weeks ago via mobile

DO NOT GIVE THIS ESTABLISHMENT YOUR BUSINESS. We went down for a long weekend to Orlando and were very pleased to find a pet friendly spot that wouldn't charge us crazy amounts for a family of five. That should have been our first red flag. When we got there we were given a list of rules to follow about our...

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Helpful?
Thank Sistershill
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you for writing a review on TripAdvisor, it is through such candid feedback that we continue to improve upon our service and product. We are pet friendly and we do have an designated area for dogs, unfortunately not all dogs owners follow the rules. We will work harder to insure that all pet owners follow the rules and we...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more   less 

Additional Information about Seralago Hotel and Suites

Address: 5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709
Region: United States > Florida > Central Florida > Kissimmee
Price Range: £39 - £74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Seralago Hotel and Suites 3*
Number of rooms: 614
Reservation Options:
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee
Seralago Hotel And Suites Kissimmee, Florida
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Questions & Answers

Here's what travellers have asked, with answers from Seralago Hotel and Suites staff and other travellers.
119 questions
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Questions? Get answers from Seralago Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a refurbished one, preferably facing the pool because at least the view out of the window better”
 of 5 bubbles DenisB1951, 2 Feb 2017 | Read review
“Two stories tall, #800 rooms are located furtherest from the highway.”
 of 5 bubbles SuperDave47, 22 Jan 2017 | Read review
“I read that rooms near the pool are upgraded but ours was not.”
 of 5 bubbles taylort943, 11 Jan 2017 | Read review
“Nice size TV”
 of 5 bubbles patriciasP4844IG, 5 Jan 2017 | Read review
“Keep driving”
 of 5 bubbles blkwido1, 4 Jan 2017 | Read review
5 of 5