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Imperial Swan Lakeland

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Imperial Swan Lakeland
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167 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Tampa, Florida
Reviewed 20 May 2015

I stayed at the Imperial Swan while visiting Lakeland for a few days. The hotel is older but the friendly staff makes up for it. Great location to shopping and restaurants. Nice, clean rooms. I would stay there again.

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Helpful?
1Thank mrb8179
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

mrb8179, Thank you so much for taking the time to review your stay here at the Imperial Swan Hotel. We are so glad that you fully enjoyed your stay and it's great to know you will be back. This area is constantly growing so I'm sure there will be something new around town to check out. Hey, our restaurant should...

Reviewed 14 May 2015 via mobile

Came down for a wedding and planned to stay four nights. We ended up leaving after the first night and going to the Hyatt across town for basically the same price. The room was filthy: mold along the ceilings and tub, rusty fixtures in the bathroom, huge holes in the blankets, stained sheets, ripped curtains, and a rotted out hole...

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Helpful?
3Thank MattJttaM
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

MattJttaM, I am so very sorry about your unpleasant experience here. We want all of our guests to be treated like VIP's and I cannot apologize enough about your stay. Many positives can come from negatives though I truly believe. Upgrades are going on steadily thru the hotel and soon you will be able to see how much has changed....

Quincy, Florida
Reviewed 29 April 2015 via mobile

Traveled down to visit Legoland, after staying at another did of a hotel closer we decided to try this. The photos looked nice and we figured a little drive time would be a trade off for a better stay. I requested a smoke free room as we have an allergic child, we were assured one, not a problem. But they...

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Helpful?
1Thank fullofquirks
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

fullofquirks, I wanted to reach out to speak to you regarding your review. I am so very sorry about your experience. We do have smoking areas outside as we have ashtrays and the bar next door requires guests smoke in those areas. The early check out should not have been a problem and I'm sorry if the correct response wasn't...

Ocala Fl
Reviewed 24 April 2015

while attending a dogshow we stayed here , great rooms , friendly staff , elevator , the only pittfall, no grass to X a dog, breakfast looked oke , did not use it , quite area and everything very clean

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Helpful?
Thank eldb
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

eldb, Thank you for your review and we are so happy you enjoyed your stay. Being a pet-friendly hotel, we certainly enjoy our four-legged friends. I have sent your thoughts on to our GM and hopefully we can provide a bigger area for the pets! Hope to see you again soon!

Fort Lauderdale, United States
Reviewed 3 April 2015

Super cheap and super gross. Simple cleaning would have worked wonders. Nothing was clean. Most things were in disrepair or stained or had holes. I was afraid to touch anything. Sink leaked. Girls in the next room were given a plunger when they told the desk their toilet was clogged. Really?

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3Thank Susan M
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Susan M, I am so sorry about your stay and truly would like to personally apologize. We want every guest that walks thru our doors to leave happy. Since your stay, we have been working tirelessly with making upgrades here. We hope that we can gain your trust back and welcome you in so that you may see the changes....

Reviewed 3 April 2015

We stayed one night (April 2015) in a very clean, large & quiet King room on the fourth floor. Everything was functional but found the hotel to be out dated and in need of many minor repairs. The sheets and towels were well worn and thin. Desk staff was efficient and friendly. Free parking garage.

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Helpful?
Thank Marian D
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Marian D, Thank you so much for taking the time to review your stay here at the Imperial Swan! We are right smack-dab in the middle of numerous upgrades and cannot contain our excitement about finally unveiling them to the public. This is an older hotel and the cosmetic issues are being addressed. Wallpaper is coming down and fresh paint...

Satellite Beach, Florida
Reviewed 19 March 2015

My husband and I were celebrating our 35th wedding anniversary and also was in town for an event. We called and made reservations for one of our most important days (anniversary) to be booked at this hotel. The front desk was very courteous and accommodating and when I explained that that one night was our anniversary night they cheerfully chimed...

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Helpful?
1Thank Brenda C
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Brenda C, As I am certainly happy hearing about how our front desk staff handled the situation, I am very concerned about the issues with the room. Having said that, I know it has been a little bit of time since you and your husband last stayed, but we have gone thru so many upgrades since. We hope that you...

Toms River, New Jersey
Reviewed 5 March 2015

Went to check in and the clerk was about as intelligent as a box of rocks. I gave them my card to put their "hold" on for the room. They ended up putting TWO holds on that card because that bubble headed moron ran it twice, and after bickering with Rosa the next day about it, she still refused to...

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Helpful?
2Thank Veronica B
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Veronica B, I am very sorry about your experience and I remember dealing with you at the desk directly myself. I remember proceeding to apologize about the issues you faced and did my very best to try to resolve the issues. The "holds" were a simple mistake that was made. I certainly hope that you received that money back shortly...

Baldwin, New York
Reviewed 4 March 2015

At the check in process I should have know to run. We checked in to the front desk with someone who was definitely incapable of running the front desk. He told us he would take our luggage because there was no parking due to the bar crowd.( keep in mind my husband is handicap and it was noted with the...

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2Thank TINKERBELLA2007
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Tinkerbella2007, I can't begin to apologize enough about your stay/review of our hotel. The employee you dealt with upon check in was def let go. That being said, I am uncertain to why the fire alarm went off and apologize for that inconvenience. Glad there wasn't an actual fire and it's better to be safe than sorry. I say that...

Fishkill, New York
Reviewed 23 February 2015

My wife and I stayed here for 5 nights with my senior softball team. Front desk and manager Jackie were very friendly. My room (528) had issues. The faucet dripped, the toilet didn't flush very well, and housekeeping was exceptionally bad. Our room was only cleaned and made up 2 times. In one case our used towels were taken but...

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Helpful?
Thank joe_b_88
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Joe_b_88, I am so very sorry about the issue you faced during your stay here. Housekeeping should be done daily, no doubt. If there was a "Do Not Disturb" on the door in the AM, it is the responsibility of said housekeeper who is assigned that floor/room, to go back after lunch to see if they can get to the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Swan Lakeland staff and other travellers.
3 questions
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over a year ago
Baldwin, New York
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite which were on other side of the hotel, possibly quieter due to less traffic”
 of 5 bubbles syrusg2016, 13 Jun 2016 | Read review
“don't get a room over the lounge where the live band plays!”
 of 5 bubbles CAROL523, 6 Jun 2016 | Read review
“Ask for a suite”
  • Torn blankets
 of 5 bubbles stevenk379, 10 Feb 2016 | Read review
“Any room should be nice enough if you aren't near a high school basketball team.”
 of 5 bubbles cynthiamF6049RT, 31 Jan 2016 | Read review
“Don't go near this humid mess!”
 of 5 bubbles marksJ7566UY, 6 Sep 2015 | Read review
5 of 5