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Marriott's Crystal Shores

TravelocityUS$648*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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455 Reviews from our TripAdvisor Community

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Showing 447: English reviews
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Easley, South Carolina
Reviewed 2 weeks ago

Beautiful ocean front view and great sunsets. May try this location in a few years when they finish construction. Parking was terrible because no control of workers and construction people parking in the garage. No security at garage at night, Condo was not up to Marriott standards. Balcony and windows had bird droppings. Kitchen needed rework. Icemaker did not work....

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Helpful?
1Thank dyeman46
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for taking the time to share your feedback and leave a review. Your feedback is important to us and has been shared with our senior resort management. We look forward to exceeding your expectations on your next Marriott Vacation Club stay.

Reviewed 2 weeks ago via mobile

We have been staying at MVC Resorts for over 20+ years and this I have to say is right up at the top of the list. Definatley the friendliest staff we have ever encountered, from the pre arrival emails and phone calls, to every staff member on the property(besides Chris at Stilits, he was unfriendly; but that can't bring down...

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Helpful?
1Thank Ryan D
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for a perfect review! We are so happy to hear you are enjoying your Ownership! We look forward to your next Marriott Vacation Club stay.

minnesota
Reviewed 4 weeks ago

My family and I just returned from our annual Marco Island vacation (15+ years). We have stayed at the Hilton, Surf Club and Marriott Crystal Shores. Marriott does so much so well. The customer service and friendliness of staff is consistent across the board. The Oceanfront rooms are beautiful, comfortable and up to date. Our family is always comfortable in...

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Helpful?
3Thank colderthanyou
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for taking the time to share your feedback with us. We are happy to hear you enjoyed another stay with us. We look forward to your next Marriott Vacation Club stay.

Grosse Pointe Farms, Michigan
Reviewed 4 weeks ago

To the other Hispanic people who came in February of 2017, I don't know what happened to you but I've been at Crystal Shores four times in the last six years and it is an outstanding venue with a great staff! In fact many of the staffers are latin. Anyway, this is the best place on Marco Island, period, end...

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Helpful?
Thank Raph B
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for taking the time to leave a perfect review. We look forward to your next visit to Marriott's Crystal Shores.

Reviewed 4 weeks ago

Don't let the construction be a distraction from a fabulous resort. I've been a Marriott vacation club (MVC) owner for nearly 20 years. As a result, I've stayed at a number of MVC properties in the US and Caribbean. The villa at Crystal Shores was the finest I've experienced. The beach and pools are terrific and the staff was very...

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1Thank RCro
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

We are so happy to hear you found Marriott's Crystal Shores to be your favorite Marriott Vacation Club resort! Thank you for taking the time to leave a perfect review. We look forward to your next visit.

Boston, Massachusetts
Reviewed 20 March 2017

This lovely resort with its beautiful beach did not disappoint. The friendly, helpful staff keep the property spotless and made everyone feel appreciated and cared for. Our 'villa' was as close to the construction as possible (not by our choice, of course) and, except for one day when the noise kept us from having lunch on our expansive balcony, it...

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Helpful?
1Thank BearZee
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for a perfect review! We are so happy to hear you enjoyed your stay with us here at Marriott's Crystal Shores.

Reviewed 18 March 2017 via mobile

We just checked out of this Marriott vacation club resort today...and have nothing but great things to say about the staff and property! Starting with Lina Figueredo. We spoke with her about our upcoming reservation after receiving an email from her about 2 weeks prior to our anticipated stay. (We are not vacation club owners(yet), but rather reserved this property...

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Helpful?
Thank Stephanie L
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Stephanie, thank you for a perfect review! We are so happy to hear you enjoyed your stay and that our staff were able to make it even more exceptional. We look forward to your next visit!

Reviewed 10 March 2017

We have stayed at Crystal Shores twice both for 7 days, 6 nights. This is a quiet property. The rooms are beautiful with amazing views whether you have ocean front or ocean side view. Huge balconies that can easily accommodate 8 people with ease. This is not a property for families with small children in need of lots of activities...

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Helpful?
1Thank Heather P
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Welcome back, Heather! We are so happy to hear you enjoyed another stay with us here at Marriott's Crystal Shores. Thank you for a perfect review.

Reviewed 13 February 2017

We are a Hispanic family that went last weekend to celebrate my birthday and at the hotel. The personnel had a very unwelcoming attitude with us that made me, my family and special my kids feel discriminated and undignified to be at the property. At the point that we decided to move to another hotel. We are honored family and...

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Helpful?
5Thank Mafersack
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

We apologize for any inconvenience you experienced during your stay with us. We see that you are in touch with our Customer Care team and senior resort management. These are the correct teams to address your concerns. Thank you for taking the time to share your feedback.

Reviewed 11 February 2017

We stayed in a gulf front, high floor room. The views were spectacular and we heard no noise from the construction. The hotel does everything it can to make the guest experience very enjoyable. The room was exceptionally clean, well maintained, well-stocked with everything we needed, beds were comfortable and the balcony was huge and incredibly enjoyable. We hope to...

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Helpful?
2Thank MANTRA W
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for a perfect review. We are happy to hear you enjoyed your stay and the view from your villa. We look forward to welcoming you back to Marriott's Crystal Shores!

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Marriott's Crystal Shores staff and other travellers.
29 questions
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Questions? Get answers from Marriott's Crystal Shores staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront! SW corner is quieter as it is away from the pool and other noise.”
colderthanyou, 1 Apr 2017 | Read review
“Ocean front rooms are fabulous!!!”
RCro, 28 Mar 2017 | Read review
“Ocean front in the building closest to the beach is the best location. But ocean side rooms are very nice and you can still see the ocean.”
E8821KDheatherp, 10 Mar 2017 | Read review
“Gulf Front rooms have best views; corner units have larger balconies; gulf front rooms are farthest from construction 'noise'.”
mantraw2016, 11 Feb 2017 | Read review
“Gulf View on an upper floor is best, but hard to come by.”
447willardb, 2 Feb 2017 | Read review
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Prices are for 1 room, 2 adults
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