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    Marriott's Crystal Shores

    600 S Collier Blvd, Marco Island, FL 34145-5604
    Hotel website
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    10/11/2017 11/11/2017
    Traveller (291)
    Room & Suite (97)
    Pool & Beach (64)
    Overview
    • Excellent65%
    • Very good23%
    • Average8%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “vacation club” (30 reviews)
    “cascade pool” (5 reviews)
    Free Wifi
    Free Parking
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Facilities for Disabled Guests
    Business Centre
    Dry Cleaning
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Marriott's Crystal Shores
    Special Offer: Rewards Members Save 20%
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    Deals
    10 Nov11 Nov
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (489)
    There are newer reviews for Marriott's Crystal Shores
    See the most recent reviews
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    251 - 255 of 480 reviews

    Reviewed 13 May 2014

    I stayed with my wife and two children (9 and 10) for 5 days during Easter week. I am not an owner so I rented per night through Marriott. As a Platinum member we were given a corner room on the 11th floor. As soon...More

    1  Thank Chillmann
    Response from Ryan N, Corporate Customer Care Manager at Marriott's Crystal ShoresResponded 30 July 2014

    We are really pleased to hear everyone in the family enjoyed their time at Marriott's Cyrstal Shores! We appreciate your review and hope to see you again soon on Marco Island!

    Reviewed 6 May 2014

    My review starts before we even got to the property. We were reached out to by one of the staff members. And while it may have been an automated best practice, they were quick to respond to any questions. We also had followup calls to...More

    1  Thank KenDev_02052
    Reviewed 6 May 2014

    We spent a week in a two-bedroom villa on the 10th floor gulf side. The Villa was clean, attractive, comfortable, and had an amazingly large balcony with a view of the Gulf. There was also a second balcony off the master bedroom. I have stayed...More

    2  Thank Snooz425
    Response from Ryan N, Corporate Customer Care Manager at Marriott's Crystal ShoresResponded 30 July 2014

    We are happy to hear you had a great vacation at Marriott's Crystal Shores! Thank you for sharing your experience on TripAdvisor and we look forward to hosting your family again!

    Reviewed 27 April 2014

    As a long time Marriott owner, I would rate this property high. It's small which is great when traveling during Spring Break. No savings chairs needed at this resort. Very well maintain, and nicely decorated villa's. The staff was excellent and the GM was visible...More

    4  Thank Michael N
    Reviewed 25 April 2014

    Stayed a week at the resort. After leaving the Marriott hotel "zoo", this was a relaxing oasis. Very laid back without all the traffic at the hotel. Accommodations were exceptional. Staff was very friendly & helpful. Highly recommend this place for a family vacation

    4  Thank Ed M
    Response from MVCI_Executive, Customer Care at Marriott's Crystal ShoresResponded 29 April 2014

    Thank you for the five-star review Ed! We are happy to be your oasis on beautiful Marco Island!

    JW Marriott Marco Island Beach Resort
    3,873 reviews
    #3 of 12 hotels in Marco Island
     
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    1,370 reviews
    #2 of 12 hotels in Marco Island
     
    The Charter Club of Marco Beach
    185 reviews
    #8 of 12 hotels in Marco Island
     
    The Surf Club of Marco
    90 reviews
    #9 of 12 hotels in Marco Island
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Multilingual Staff
    • Self-Serve Laundry
    • Dry Cleaning
    • Business Centre with Internet Access
    • Concierge
    • Room amenities
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Hot Tub
    • Outdoor pool
    • Heated pool
    Details
    • Price range
    • US$451 - US$817 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 On the Beach Hotel in Marco Island
    • #4 Luxury Hotel in Marco Island
    • #4 Top resorts Hotel in Marco Island
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 219
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, TripOnline SA, Hotels.com, Hotwire, Cheap Tickets and Cancelon so you can book your Marriott's Crystal Shores reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Florida >
    • Southwest Gulf Coast >
    • Marco Island
    • Also Known As
    • Marriott`s Crystal Shores Hotel Marco Island ,
    • Marriotts Marco Island ,
    • Marriott's Crystal Shores Marco Island, Florida
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    Traveller (291)
    Room & Suite (97)
    Pool & Beach (64)
    Dining (30)
    Hotel & Grounds (145)
    Bathroom (3)
    Family and Play Areas (2)
    Nearby
    The Surf Club of Marco
    90 reviews
    .14 miles away
     
    Marco Beach Ocean Resort
    1,370 reviews
    .34 miles away
     
    The Charter Club of Marco Beach
    185 reviews
    .09 miles away
     
    JW Marriott Marco Island Beach Resort
    3,873 reviews
    .51 miles away
     
    Nearby Restaurants
    Davinci
    2,856 reviews
    .20 miles away
    Marco Prime Steaks & Seafood
    1,209 reviews
    .18 miles away
    La Tavola
    370 reviews
    .20 miles away
    Sale E Pepe
    929 reviews
    .34 miles away
    Nearby Attractions
    South Marco Beach
    788 reviews
    .55 miles away
    Caxambas Pass Park
    156 reviews
    .90 miles away
    Marco Island Center for the Arts
    33 reviews
    .32 miles away
    Capt. Ron's Awesome Everglades Adventures
    1,096 reviews
    .88 miles away
    Ask a question
    Questions & Answers
    Marie G
    I was very surprised by Karen's experience with her timeshare week, which was scheduled at a time when Crystal Shores was closed as a result of hurricane Irma. We are at Crystal Shores this week and, just this afternoon, I spoke to a representative at Crystal Shores who said that the issue of re-bookings for people with weeks scheduled during the Irma closing was handled by the corporate office. This is understandable, given that communications on Marco Island were down subsequent to the hurricane. The representative indicated that the re-bookings were handled on a case-by-case basis. I would hope that Marriott Vacation Club would have done something to accommodate owners whose weeks fell during the closure. It seems the decent thing to do. That said, I haven't had the opportunity to review the sales agreement, but I will when I have the chance. I was also surprised that, as owners, we did not receive any communication whatsoever about the damage done to Crystal Shores, let alone information about the length of the closure period. The only way that I knew that the resort was open in time for our week was by calling the resort directly. Can anyone speak to the policy for timeshare owners who had weeks scheduled during the hurricane closure? Or to why owners were never contacted about the damages to the property?
    10 October 2017|
    Answer
    Response from MarriottVacationClub | Property representative |
    Please contact the Customer Care team by calling 800-860-9384 for personal assistance with your concerns.
    -1
    Votes
    Don H
    18 September 2017|
    AnswerShow all 5 answers
    Response from Angelique C | Reviewed this property |
    I can’t speak to the hurricane damage but the construction noise wasn’t bad- barely noticeable- with the windows closed and I don’t recall hearing it while I was at the pool.
    1
    Vote
    MaggyMay_12
    4 July 2017|
    AnswerShow all 2 answers
    Response from MarriottVacationClub | Property representative |
    The resort has one beach wheelchair available for our guests to use on a first come, first serve basis. Please inquire with the front desk upon arrival.
    0
    Votes
    Room Tips
    "Get an ocean view for your room, you will thrilled with."
    Read review
    "Best place to relax."
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    "Try to get an ocean view. The sunsets are amazing!"
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    "Gulf view upper level rooms in the Osprey building has amazing views! 12th floor"
    Read review
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