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All reviewscoconut grovefull kitchentwo bedroom unitsecure parkingcheesecake factorymarriott chainwithin walking distancethe wi fifree breakfastsofa bedfront desk staffsmall poolhome away from homethe hotel is cleansouth beachjaguardishwasher
This is not a hotel. This is obviously converted from apartments or a motel. The rooms have outside entrances, which makes me feel very unsafe, but I didn’t notice in the photos. It is dark with all of the lights on in the suite. It...More
Response from John P, General Manager at Residence Inn by Marriott Miami Coconut GroveResponded 2 days ago
Thank you for taking the time in writing your review. I am sorry to read your guest experience has been less than perfect. I would like to have the opportunity to apologize in person if you have not checked out.
I reserved a 2 bedroom handicapped room over 6 months prior to my stay. Upon arrival the desk clerk was very unclear and kept saying that there weren't any handicapped rooms. Then he started speaking about getting rooms close together. (We assumed he meant close...More
1 Thank Katherine J
Response from John P, General Manager at Residence Inn by Marriott Miami Coconut GroveResponded 2 weeks ago
Thank you for taking the time in writing your review. I am sorry to read your recent stay was less the perfect. I have shared your review and concerns with the team to ensure this was an isolated issue.
Please reach out to...More
The staff at the Inn couldn't have been nicer and more helpful!
Our daughter got married In Miami and we picked the Residence Inn to stay and recommend to friends.
I wanted to give a special thank you to Lexis G., who helped with getting...More
We had a great room with balcony. staff was very accommodating and friendly. Free breakfast was very good and some items changed daily. Even had a business center so we could print out our boarding passes. Secure underground garage. Very comfortable and clean! Definitely would...More
Repeating what others have written previously: NO! NO! NO! Never! Damp musty smell that permeates everything and stays with you. There are far better Hotels to stay at in the area than this, be warned. For Marriott lovers, of which I am and a Gold...More
2 Thank JAKEE33
Response from John P, General Manager at Residence Inn by Marriott Miami Coconut GroveResponded 30 April 2018
I am sorry to read your experience was less than perfect. Thank you for taking the time in writing your review. We have shared your feedback with the appropriate team and we are reaching your areas of concerns. I can assure this is...More