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Stayed here for business and will return to this property again. Stylish rooms, attached to Brickell City Centre so there are options galore within steps. Really great property dining and the rooftop bar Sugar is awesome. Didn’t get to enjoy the pool area but did...More
EAST is in the perfect place for everything. Although not on the beach, it’s worth staying here. 10 minutes taxi to South Beach / Miami Beach etc. Taxis are great value here, use UBER if you can!
The balconies are a little terrifying if you...More
Response from GeorgiosA102, Guest Relations Manager at EAST, MiamiResponded 2 days ago
Thank you for your preference and your feedback on your recent stay. We appreciate your kind comments, and are looking forward to seeing you again in the near future.
Excellent hotel, modern, everything brand new, very stylish. We had the one bedroom suite and it is the prettiest room I ever had in a hotel. Stunning view from the 36th floor! Continental breakfast is very decent with all homemade pastries and breads.
Response from GeorgiosA102, Guest Relations Manager at EAST, MiamiResponded 5 days ago
Thank you for your preference and your detailed feedback. We appreciate your comments on our hotel design, views and culinary offerings, and we assure you that we will keep on striving to ensure all our team members reflect the core Swire hospitality values that make...More
Seriously, I've never, ever used any pillows like the ones they have. Amazingly bad, make it really hard to sleep. Other than that, good, fancy hotel. Well located hotel near a mall and great restaurants. Good staff. But the pillows are really THAT bad!More
Response from GeorgiosA102, Guest Relations Manager at EAST, MiamiResponded 6 days ago
We are sorry to hear that you did not like our pillows. The brand and type were carefully selected by our company amongst all major brands and comfort types, to represent an average feather firmness and aid in smooth sleep. They are the same high...More
Stayed at this hotel couple nights while visiting Miami, when I entered the lobby the first time I said to myself: "very beautiful lobby". The attention received while gathering my reservation was 10/10. Also had a problem with my name, the person of my company...More
Thank Waldy A
Response from GeorgiosA102, Guest Relations Manager at EAST, MiamiResponded 1 week ago
Fantastic to hear that you enjoyed our hotel design elements, our friendly customer service which resolved the issue experienced upon arrival, and the views & culinary delights of our restaurants and bars. We are looking forward to seeing you again sometime in the near future.
Response from GeorgiosA102 | Property representative |
Our property is certainly family friendly with a very nice pool deck. However, please be aware that as we are a lifestyle property, there is a minibar with alcoholic beverages in each unit. Also we have a rooftop floor with... More
Our property is certainly family friendly with a very nice pool deck. However, please be aware that as we are a lifestyle property, there is a minibar with alcoholic beverages in each unit. Also we have a rooftop floor with a very popular nightlife lounge that after sunset is only accessible to adults over 21, and draws a vibrant group of locals and visitors to enjoy our nightlife.