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Great job by Tyler and customer service. Perfect way to to start off our anniversary . We are huge on customer service and they are excellent!!!! We are excited and ready for a fun weekend. A trip like this is great time to have fun!
After a computer/app glitch caused a bit of an error I contacted the front desk and eventually dealt with Cathy who promptly and courteously took care of everything and then some with a welcoming and professional demeanor. As a result of being taken care of...More
4 Thank Heandthere
Response from DT Universal O, Social media at Doubletree By Hilton at the Entrance to Universal OrlandoResponded 3 January 2018
Thank you so much for staying with us. We appreciate your wonderful feedback and we will let Cathy know that you were pleased with her service. we are happy to hear that your overall experience was positive and we look forward to your...More
Visited for a 4 night stay with family to go to universal. Nice hotel. Clean. The pool was nice. I used the fitness center and it was adequate. We got a great deal through Priceline express deals so a great value. Used the shuttle to...More
Response from DT Universal O, Social Media at Doubletree By Hilton at the Entrance to Universal OrlandoResponded 3 days ago
Thank you for your recent stay with us. We appreciate you taking the time to write such honest review. We are delighted to hear that you have had a great overall stay with us and we definitely look forward to welcoming you and...More
This hotel might be good enough for convention. I would not want to come back and stay for vacation.
Front desk check in personnel were not pleasant or friendly. As a Hilton Diamond member, all I got is the cookies one for each of us...More
Thank YiChing M
Response from DT Universal O, Social Media at Doubletree By Hilton at the Entrance to Universal OrlandoResponded 4 days ago
Dear YiChing M,
Thank you for being a Hilton Diamond Member as well as your recent stay with us. We appreciate you taking the time to write such detailed and honest review. We are so sorry to hear that you found our standards to be...More
I took my husband to Orlando as a surprise for his birthday. Everything as far as check in was great and seamless, we even got a room upgrade. The issue comes in with the cleanliness of the room, which I feel is one of the...More
1 Thank trubluecutie07
Response from Greg H, Front Office Manager at Doubletree By Hilton at the Entrance to Universal OrlandoResponded 6 days ago
Thank you for your recent stay with us. Happy belated birthday to your husband!
Your honest and detailed review is greatly appreciated. We sincerely apologize for the inconveniences experienced throughout your stay and we can assure you that we have passed on your concerns to...More