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Loews Portofino Bay Hotel at Universal Orlando

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#79 of 336 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,111 Reviews from our TripAdvisor Community

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Showing 2,885: English reviews
Olrando
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

Be very careful when you are booking and what you request. Also prices quoted on your request. Did not deliver as expected. Requested rooms connecting near pool for children, rooms as far away as possible in "doggie" wing where the dog "yapped" all night

Review collected in partnership with Loews Hotels and Resorts

Helpful?
2 Thank brendamarief
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We appreciate your feedback and would like to talk with you about your recent stay. Please contact us at: portofinocustomerservice@loewshotels.com so that we may schedule a call at your convenience. More 

Port Charlotte, Florida
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 days ago NEW via mobile

The family and I decide to take a quick little trip out to universal and stay at the Portofino for the first time. Our deluxe room was pretty good size. beds were awesome! I did not want to get out there was so comfortable. The staff was very friendly and very courteous and was very helpful in many ways to... More 

Helpful?
Thank David C
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We are pleased to hear that you experienced outstanding service from our team members. They work tirelessly to provide an experience that is memorable for all of our guests. Your comments about the pizza in Sal’s and the drinks in Thirsty Fish are greatly appreciated. Again, thank you for your comments and we hope to see you again soon! More 

hampshire england
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 days ago NEW

We really did enjoy the experience at this hotel ,it bettered the Disney luxury!!!! hotel hands down, the only letdown was the clubroom which we had paid extra for. We did inform the management and hopefully they will fix the over subscribed situation. This years holiday was an eye opener to the general housekeeping problems that Florida seem to have.... More 

Helpful?
2 Thank touchwoodjudith
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your feedback. We are thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon. Until then, Ciao! More 

Olrando
1 review
Reviewed 5 days ago NEW

So comfortable, the rooms were very nice and all the staff were kind and helpful. I did not get to experience everything that they offered and the next time I will do more on site. This is definitely the place to get spoiled

Review collected in partnership with Loews Hotels and Resorts

Helpful?
Thank S6286ZAsharons
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are so glad you enjoyed your stay with us! Our team is dedicated to providing exceptional service to every guest and we are thrilled that you felt right at home here. We look forward to welcoming you back the next time your travels bring you to the Orlando area. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

The hotel itself is nice. Everything is clean and goes with the theme of the hotel. I think we just really felt trapped on the Universal property. We go to Disney 2-3 times a year. We thought we would try Universal. We always rent a car but didn't this time because of the cost to park each night. City Walk... More 

Helpful?
1 Thank Jeff C
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are so glad you enjoyed our friendly team members and comfortable accommodations. We hope you have an opportunity to visit the on-site hotels again, as it would be a pleasure to welcome you back. More 

New York City, New York
Level Contributor
91 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 6 days ago NEW

We arrived at the hotel after spending a whole day at Universal Studios. It is a short water taxi trip from the parks and what a nice way to wind down after a day! The hotel is a full scale replica of an Italian fishing village but it is not tacky or pretentious. The bay in front of the hotel... More 

Helpful?
Thank Ashley_Sydney
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

WOW, thank you so much for such amazing feedback. We are happy to hear you enjoyed the beauty of our re-creation of the famed Mediterranean seaside resort village of Portofino, Italy. Like so many, you took full advantage of the many amenities the hotel offers like the complimentary water taxi to the Universal Orlando theme parks and City Walk. We... More 

Northern Virginia
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago NEW

Meant to write this up a while ago. Stayed here in June for a week long conference. First time meeting and staying at a Loew's property . Did not disappoint. Room was quite nice altho quite a hike each day to get breakfast and attend meetings in the conference area. The bathroom was large and well laid out. Much bigger... More 

Helpful?
Thank CharTrav
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review. When you still want to comment months after a trip, we know you truly had a wonderful time! We are so delighted you enjoyed our lovely rooms. It would be our pleasure to welcome you back again soon to enjoy all the resort has to offer. Until then, ciao! More 

Ocean City, New Jersey
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago

Don"t get me wrong the Resort was beautiful. My wife said it reminded her of Venice, she has been there I have not. the room was comfortable, the bed was outstanding. The internet in the room was horrible, the kept wanted you to upgrade to premium which you had to pay for. The bathroom was quite big. Quite confusing to... More 

Helpful?
2 Thank Deno V
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review. We are glad you enjoyed our comfortable accommodations and hope to have the opportunity to welcome you back again soon! More 

Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

My boyfriend and I went the week before thanksgiving from Wednesday to Monday. It was such a great week to go. It wasn't peek season yet so the hotel was kind of empty from Wednesday to Friday which we absolutely loved. Also not a lot of kids which was another plus. The hotel has amazing grounds so peaceful and pretty... More 

Helpful?
1 Thank rose11888
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your comments. Our team members strive to provide great service to all of our guests, and its experiences like yours that confirm we are delivering on our promise. We hope you will choose to stay with us again soon. Until then, ciao! More 

Olrando
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Bathroom had sticky substance and nail clipping on countertops and the hotel staff called our room snd woke us up at 1:18 AM.Staff and Management were never on the same page,each giving different conflicting answers to each other.

Review collected in partnership with Loews Hotels and Resorts

Helpful?
2 Thank 422rachelles
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We would like to talk with you about your recent stay. Please contact us at: portofinocustomerservice@loewshotels.com so that we may schedule a call at your convenience. More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: £213 - £455 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#17 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#30 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
128 questions
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Collegeville, Pennsylvania
over a year ago
bishop auckland
Buffalo, New York
5 months ago
Bear, Delaware

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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the bay are best.”
 of 5 bubbles touchwoodjudith, 30 Nov 2016 | Read review
“The club room is the way to go here.”
 of 5 bubbles jkmahony, 23 Nov 2016 | Read review
“Family suite if you have kids is the way to go!”
 of 5 bubbles abk_atl, 22 Nov 2016 | Read review
“quiet clean nice view”
 of 5 bubbles antoinrttrholliday92, 22 Nov 2016 | Read review
“All views are good”
 of 5 bubbles 58terri, 21 Nov 2016 | Read review
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