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Loews Portofino Bay Hotel at Universal Orlando

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#76 of 335 Hotels in Orlando
Certificate of Excellence
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1 room 2 adults 0 children
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,373 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 3,114: English reviews
New Orleans, Louisiana
Reviewed 12 November 2016

This is a first rate resort, complete with family friendly beach-pool and another more sedate swimming area (with cabanas to rent, hot and cold plunge pools). My group ate at Mama Della's twice. We not only enjoyed the amazing Italian cuisine and service but the live musical fare--such talented artists! One night we had tasty sandwiches and salads from Sal's...

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Helpful?
Thank Denise P
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your kind comments. We are thrilled to hear that you enjoyed our little piece of Italy. We are glad that you enjoyed living ‘la dolce vita’ - the sweet life. We hope to have the opportunity to welcome you back again soon. Ciao!

Bristol, United Kingdom
Reviewed 12 November 2016

I can't remember how we ended up choosing the Portofino - I think it was availability more than anything else. It ended up being absolutely fantastic. On arrival, all I could say was "Wow". Loews Portofino is based on a harbourside town in Italy. As a result, it doesn't look like a hotel, it looks like a small town with...

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2Thank Katie R
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

WOW! Thank you for your feedback. We are happy to hear you would recommend our hotel after your experience. We are pleased you enjoyed some of the special perks of staying on-site, such as the complimentary water taxi, Express Passes and the Roman Aqueduct pool slide located at our Beach Pool. When your travels bring you back to Orlando, we...

Waterloo, Ontario
Reviewed 11 November 2016

Beautiful setting, just like you are in an Italian port side town. Several nice pools, bocce ball, and multiple restaurants. of course the main reason to stay here is the proximity by water taxi to Universal Studios, and the free fast pass that comes with the room. I would not describe Portofino as any nicer than the Hard Rock Hotel,...

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2Thank Dave B
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. One of our incredible benefits of staying on-site is our complimentary Universal Express ride access. We hope you have the opportunity to visit us again soon. It would be a pleasure to welcome you back!

Newcastle, England
Reviewed 10 November 2016

Overall we were impressed with Loews Portofino Bay hotel with just a few gripes keeping it off a 5-star review. We decided to book Loews Portofino Bay hotel for one night as it included free Express Passes for our family of 4 for two days at Universal Studios Resort. The cost of 4 Express Passes for two days was more...

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1Thank 2Ton
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review! We are so glad your first experience at Loews Portofino Bay Hotel was a great one. We are very proud to offer such amazing benefits when you visit Universal Orlando. Unlimited Express Pass and Early Park Admission are some of the most popular benefits our on-site hotel guests enjoy. Thank you for recommending us. We...

Tampa, Florida
Reviewed 9 November 2016

If you can travel to Europe without leaving Florida this is the place for you. A secret spot that me and my husband love to getaway. The buildings and architecture take you away with breathtaking views, amazing restaurants, the rooms are stunning and the pool it topnotch. A definite romantic getaway.

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Thank Jessica M
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback about our hotel and team members. We are happy you were able to fully immerse yourself in our Italian ambiance, and enjoyed the many benefits of staying at an on-site Universal Orlando Resort. We look forward to welcoming you back for another memorable stay!

Victoria, Canada
Reviewed 9 November 2016

This resort is designed to mimic Portofino, Italy - complete with boats in the bay. The result is a spread out resort - no high towers and sometimes a longer walk to your room. But walking along the cobble streets of an Italian village is good exercise and relaxing and nothing is really far. Our room looking out on the...

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Thank Chirp2lou
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your amazing comments. We are happy to hear you enjoyed the beauty of our re-creation of the famed Mediterranean seaside resort village of Portofino, Italy. Like so many, you took full advantage of the many amenities the hotel offers like the complimentary water taxi to the Universal Orlando theme parks and City Walk. We hope that you...

Reviewed 9 November 2016 via mobile

I don't usually write reviews however I felt this was a wonderful experience. I felt the hotel was clean and the service was awesome. We bought the Dining plan with Table Service, etc and felt that was a waste. The parks closed early and the 2 reservations I booked at the park cancelled on me. Not all the restaurants accepted...

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Thank Gianna S
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Wow! Thank you for sharing your comments. Our team members strive to provide great service to all of our guests, and its experiences like yours that confirm we are delivering on our promise. We look forward to welcoming you back again in the future. Until then, ciao!

Egg Harbor Township, New Jersey
Reviewed 8 November 2016

My wife and I visited Portofino Bay for a long weekend to have some fun and unwind. They exceeded our expectations. I had stayed there a few years back, and this trip was just as good. Staff was friendly and attentive, Mamma Della's Restaurant a favorite that is always warm, friendly, romantic, great food and service (thanks Youssef!), and the...

Review collected in partnership with Loews Hotels and Resorts
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Thank Christopher C
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are thrilled to hear that you enjoyed your accommodations and our popular Mama Della’s Ristorante. Our team is dedicated to providing exceptional service to every guest and we are thrilled that you felt right at home here. We hope to welcome you back the next time your travels bring you to the Orlando area.

Winnipeg
Reviewed 8 November 2016

This was an amazing hotel to stay at...the staff ...service and location was unbeatable...an ideal place for families or just a get away... very convenient with the water taxis to get to Universal Studios....will stay here again

Review collected in partnership with Loews Hotels and Resorts
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1Thank Visitor1Winnipeg
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

WOW, thank you so much for such amazing feedback. We are thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon. Until then, Ciao!

Tampa
Reviewed 8 November 2016

I booked this resort based on several reviews that stated this was the best and most luxurious of the three hotels at Universal. We stayed the previous year at the Hard Rock Universal and had a positive experience, so we were expecting a step above this time. Not so much. The staff we interacted with (valet, bell, front desk, dining,...

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1Thank ssmith9
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. Our team is dedicated to providing exceptional service to every guest. Our hotel is a re-creation of the seaside village of Portofino, Italy. Our team members bring the Italian spirit of ‘la dolce vita’ – the sweet life - alive in many ways. We hope to welcome you back soon; until then, ciao!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room close to the club level lounge if you have access to it.”
 of 5 bubbles sdbeachlvr81, 23 Mar 2017 | Read review
“We were on the 5th floor east wing. While it was a bit of a walk the Bay View was well worth it.”
 of 5 bubbles dawnl520, 22 Mar 2017 | Read review
“wifi is limited to four devices per room, after that, you pay $14/day...”
 of 5 bubbles Patrick_Lana, 14 Mar 2017 | Read review
“We had a room on he 6th floor with balcony with an spectacular view to the building complex and Universal studios.”
 of 5 bubbles marianocarron, 14 Mar 2017 | Read review
“West Wing is across the harbor and out of the main hotel. Liked it better. Puts you even closer to the parks if you want to walk.”
 of 5 bubbles bertw2014, 12 Mar 2017 | Read review
5 of 5