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Extended Stay America - Orlando - Lake Buena Vista

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Extended Stay America - Orlando - Lake Buena Vista
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391 Reviews from our TripAdvisor Community

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Showing 167: English reviews
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Reviewed 3 days ago NEW

When I first checked in, the place a dirty musty smell like a locker room, I immediately had to turn on the AC and open the window. The shower drain was clogged and the shower head had mold. There was a huge red stain on the carpet. The sinks are disgustingly dirty and gross and needs to be refurbished. This...

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Helpful?
Thank Cliff K
00esa, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

Cliff, thank you for sharing your candid feedback. We are sorry for the service issues you encountered which led to a disappointing stay. Your experience is not representative of our usual performance. Please accept my personal apology as well as every assurance we will be working to address the concerns outlined in your review. Normally our staff does a great...

Gainesville, Florida
Reviewed 4 days ago NEW

We checked in after an evening at the parks (around 10pm) and we had to wait a while because there was only one person working at the front. Even though it was Spring Break week, I was willing to give them a pass... it was late. But then when I needed something from the front desk at 8:30am the following...

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Thank gatorbuckley
00esa, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

Thank you for staying with us and providing your feedback. We are pleased to know you had an overall nice stay. However, we are sorry for the slow service you encountered during your visit. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to welcome you and your family...

Birmingham, United Kingdom
Reviewed 1 week ago

we have visited Orlando 10 times and stayed here twice previously and had a good stay so booked again in January an Advanced Payment room for 2 weeks Feb and into March, the hotel isn't top of the range but we used to like it.Below are our experiences and why we would not return 1 we arrived and was asked...

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Thank JonJ785
00esa, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

Thank you for being a loyal guest to our hotel and our brand. We are sorry you had a negative experience on this visit, and assure you all of your concerns are being taken seriously, and we have no excuses to offer. We extend our apologies and want you to know that we are making adjustments and working to deliver...

Miami, Florida
Reviewed 3 weeks ago via mobile

Below are observations we experienced during our Presidents Day weekend with all hotels hiking prices for the long weekend. 1. Upon check-in front desk was charging us for a room previously paid for. They weren't to professional with hand, arm and shoulder shrugs, but the manager resolved it next AM. 2. Upon entering the room it had a musty /...

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Helpful?
Thank EDominguezMIA
00esa, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

Thank you for choosing our hotel on your recent visit to the area. We are disappointed to hear that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. As you stated, we hope you will consider this an isolated incident and it will not deter you from staying...

Reviewed 19 January 2017

I booked this room weeks in advance through Trip Advisor and Booking.com(where I was lead through Trip Advisor). After calling the hotel direct to ask about pricing and availability, I was told the $130 per night rate was only if I booked now and paid in full, the same policy Booking.com has...I agreed to book the room for 2 nights....

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1Thank Stephanie V
00esa, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

Stephanie, I sincerely apologize for the less than hassle free experience you had during your visit to our hotel. This is not the type of first impression we want to make with our guests. I am pleased that we were able to have you stay in a room which was satisfactory and allowed you to enjoy your overall stay with...

Morrisville, North Carolina
Reviewed 5 January 2017

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1Thank rajuk99
00esa, Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

Weston, Florida
Reviewed 5 December 2016

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Thank amarilispr
00esa, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

Reviewed 28 November 2016

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Thank adrianad316
00esa, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

Chichester, United Kingdom
Reviewed 24 November 2016

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1Thank fmep2015
00esa, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

New Lenox, Illinois
Reviewed 5 November 2016

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3Thank Teach3v
00esa, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Orlando - Lake Buena Vista staff and other travellers.
33 questions
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over a year ago
Lowville, New York
2 months ago
4 months ago

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Questions? Get answers from Extended Stay America - Orlando - Lake Buena Vista staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Horrible, terrible, smelly, gross”
 of 5 bubbles 263cliffk, 21 Mar 2017 | Read review
“get all of your pots/pans and dishes at check in!”
 of 5 bubbles gatorbuckley, 20 Mar 2017 | Read review
“get a villa for about the same cost”
 of 5 bubbles JonJ785, 12 Mar 2017 | Read review
“Great Location”
 of 5 bubbles rajuk99, 5 Jan 2017 | Read review
“Ask for a room on the third floor”
 of 5 bubbles Teach3v, 5 Nov 2016 | Read review
5 of 5