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Residence Inn Orlando Lake Buena Vista

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Residence Inn Orlando Lake Buena Vista
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1,023 Reviews from our TripAdvisor Community

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Showing 890: English reviews
Reviewed 2 days ago NEWvia mobile

We're Marriott people...and we're Residence Inn people. Until this trip, I'd never had a problem the hotel couldn't resolve to our satisfaction. We stayed at this hotel two years ago and loved it. The rooms were clean, the staff were friendly as could be, and while the Epcot bus was an inconvenient hassle, the hotel is close enough to the...

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Helpful?
1Thank Shane M
Miami, Florida
Reviewed 3 days ago NEWvia mobile

1. No lobby, it's under construction Makeshift lobby/ check-in next to Roadway with no signage 2. No HOT WATER for showering. Notified makeshift front desk on Sunday after arrival, Monday morning still no HOT Water 3. However room and bedding were very clean. Breakfast area also clean.

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1Thank Frank R
Toronto
Reviewed 6 days ago NEW

This was different from many of the other Residence Inn's we have been to in the past, it was much more spread out, nice property. They have a shuttle bus over to Disney, which is literally like 5 minutes down the road. The surrounding area had lots to do places to eat etc. Dining room was huge, great breakfast every...

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Thank RED B
Friendswood, Texas
Reviewed 1 week ago

Hotel is being renovated. After three weeks of breakfasts served in plastic to-go boxes in the lobby, the breakfast room is open tomorrow. The lobby will be closed for a month with registration tables set up outside. The marvelous pool area is open and the renovations are not noticeable to folks in the occupied rooms. Be aware that the usual...

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Helpful?
1Thank Shamaal
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Thanks for noticing our improvements... a work in progress, as they say... Yea the Breakfast room or as RI calls it.. the Gatehouse is open, still waiting on some equipment to arrival.. but we are back in the room and it looks great... big improvement! The lobby is close for now.. its turn and the front desk is operating in...

Tampa, Florida
Reviewed 2 weeks ago

Having stayed here before, we were looking forward to a wonderful 2 night stay. At check-in things began to go wrong, as desk clerk tried to give us a handicap-accessible room on the 3rd floor. My husband can't do stairs well, and had asked for first floor room, so instead of giving us a handicap-accessible room, he put us in...

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Helpful?
Thank gleem
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Sorry to hear you had issues... yes with renovations going in the breakfast area.. had to make due using the lobby and other areas.. But the Good News is.. breakfast renovations are done and we are back in the gatehouse area... and looks great!

Reviewed 2 weeks ago

Very accommodating even though renovations. I arrived late hotel clerk very pleasant. The water took a while to heat up. I spoke to Alisha front desk and James in Maintenance. Kudos to them and Alexis as well. They accommodated by finding another room. I expect great service from residence Inn, but this is over the top exceeding expectations and excellence...

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Thank Vince M
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Glad we exceeded your expectation.. that is our goal and the staff works hard everyday to ensure you have an excellent stay.. see you very soon PS.. renovations are soon to be completed, with a all new look and feel.

Ocean Springs, Mississippi
Reviewed 3 weeks ago

We stayed here on a trip to Disney. The room was clean and the be comfortable, but those were the highlights. The hotel is showing its age and is in need for new paint, wallpaper, caulking, etc. The suite was not well set up for cooking. The staff was nice, and the breakfast was nice as well.

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Thank K D
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

We couldn't agree more about our Great Staff! Our renovation is on schedule with the 4th and 3rd floors left to complete... a new pool bar is in the works also.. lots of fun stuff happening here... Happy Thanksgiving!

Salt Lake City, Utah
Reviewed 4 weeks ago via mobile

Checked in on November 4th, took the elevator to our room, that was the last time we were able to do so for the duration of our stay as the elevator was then out of order, so we used the stairs every time (we stayed on the 3rd floor and check out tomorrow on the 10th). I will say, a...

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5Thank ksa1985
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

So about the renovation issues you experienced. As you know, I have tried to contact you unsuccessfully. Our renovations are moving along and will be a much improvement from the past.. In the next several weeks will be adding a bar out by our pool, as many of our guests have requested.. We hope to see you soon, don't miss...

Pleasant Grove, Utah
Reviewed 4 weeks ago

We had scheduled to stay here about a month and a half earlier and had reserved three larger 2 room/suites to accommodate about 20-24 people. Luckily earlier on the first day the family members that showed up to check in at 1:00 were able to get two of the three rooms (but not until 4:00). When we showed up around...

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1Thank Jason L
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Jason I am so sorry to hear about your experience.. Sometimes we have individuals extend there stay without any notice to us.. a very unfortunate and frustrating for all us. Fortunately this event had nothing to do with the renovation of rooms.. but understand, for that we are very sorry.

Reviewed 4 weeks ago via mobile

The hotel wasn't terrible, but they had renovations going on and my room was directly below where they were doing some drilling work. I was exhausted and couldn't take a nap because of the loud noise coming from above. They were moving furniture around on my floor as well and I couldn't get by in the hallway while carrying heavy...

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2Thank Amfts
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

We are so sorry for the disturbance during the day.. we have tried to restrict the activities and the time in which the renovation work goes on, not to interfere with our guests, clearly we need to do better, for that we apologize. The good news is that.. we a few weeks left and the renovation will be complete.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Residence Inn Orlando Lake Buena Vista

Address: 11450 Marbella Palms Ct, Orlando, FL 32836-6234
Region: United States > Florida > Central Florida > Orlando
Price Range: £83 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Orlando Lake Buena Vista 3*
Number of rooms: 210
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Also Known As:
Residence Inn Lake Buena Vista Hotel Orlando
Residence Inn Orlando Lake Buena Vista Florida
Orlando Residence Inn
Hotel Style:
#137 Romantic Hotel in Orlando
#163 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Orlando Lake Buena Vista staff and other travellers.
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Questions? Get answers from Residence Inn Orlando Lake Buena Vista staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faced the Pool area, which worked fine. nice and quiet”
 of 5 bubbles 326redb, 2 Dec 2016 | Read review
“Go for the Suites, not the Studios. A little nicer!”
 of 5 bubbles 740vincem, 18 Nov 2016 | Read review
“If you are showing up late you had better call a couple times earlier in the day to confirm they know you're showing up late..”
 of 5 bubbles JasonL257, 7 Nov 2016 | Read review
“Wait until the rooms are refurbished”
 of 5 bubbles titiger, 17 Oct 2016 | Read review
“Book on one of the hotel searching websites. We used Orbitz hotels and got a great rate”
 of 5 bubbles 276terencem, 15 Sep 2016 | Read review
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