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The Ritz-Carlton Orlando, Grande Lakes

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#21 of 334 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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The Ritz-Carlton Orlando, Grande Lakes
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2,343 Reviews from our TripAdvisor Community

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Showing 2,206: English reviews
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Reviewed 2 days ago NEW

This is a beautiful resort all around except for the Highball & Harvest restaurant. Its terrible in every respect. Details: Pros - Stunning grounds. The rooms and pool are A+. - Club staff is genuine and helpful. Adam from the Club emailed before we checked in and offered good suggestions and advice. His winning suggestion was to watch Disney fireworks...

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Helpful?
Thank OakSpark
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

After an electrifying nightlife experience on the boulevard of Las Vegas; the dynamic and pulsating getaways of South Beach Florida; our final destination is the tranquil spa resort of Grande Lakes to recuperate and rejuvenate. The Ritz-Carlton Grande Lakes with its spectacular view overlooking the golf course comes at a price. That said, customer care was absolutely excellent from the...

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1Thank Bbleus
Reviewed 4 days ago NEWvia mobile

I'll start off by saying that Carole at the front desk was amazing she went above and beyond to make my kids feel welcomed! The hotel is very nice- has a grand entrance and the valet and bellman are great. I wish we would have stayed at the Marriott next door. We walked over there for every meal and for...

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Thank jamocar
Jenny P, Hotel Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for your feedback on your visit to the resort. I am very sorry to hear that that your overall experience did not meet your expectations. I would love the opportunity to speak with you about the details and if you have the time I can be reached at jenny.piccione@ritzcarlton.com. Warm regards, jenny.piccione@ritzcarlton.com

Des Moines, Iowa
Reviewed 5 days ago NEW

The ritz did not acknowledge my status with Marriott as if they had nothing to do with them. Charging $50 per day for concierge lounge access is absurd. Staff in the restaurant at the spa seemed overwhelmed with servicing only three tables. Norman's restaurant would not allow two ppl. To dine at the bar on Valentine's Day and there was...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank hotelshopper13
Adil D, Front of The House Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for taking the time to share you comments on your recent visit to the resort. I am very sorry for the number of issues you experienced. Your feedback is very valuable to me as these incidents need to be corrected so they do not happen again. I would be grateful if I could speak with you directly to...

San Francisco, CA
Reviewed 6 days ago NEW

I was here for a conference and for a conference hotel, it was quite nice. The facility looked like a typical Ritz resort - very upscale in a traditional sort of way - though my room felt like it could use a little refreshing (some nicks in furniture, nothing major). I loved my rain shower. I had hoped for a...

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1Thank parismuse
Charlotte, North Carolina
Reviewed 6 days ago NEW

I visited the Ritz for a work conference and brought my family which included my infant daughter. My expectations were far exceeded during our stay. They had a great welcome bag for my baby, the restaurants were amazing, their hotel staff was friendly and helpful, they anticipated our every need, and you can just tell that management had trained staff...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank WishiwasSpanish
Boston, Massachusetts
Reviewed 6 days ago NEW

I stayed at the Ritz Carlton-Grande Lakes for a 6 day vacation in Orlando with my family to visit Disney World. The property is incredible, beautiful and accomodating and wonderful for families. I traveled with my wife and 4 year old son and the entire experience, from the welcome with champagne, to the in room dining, the meals at Highball...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank timothysG3766AC
Sarasota
Reviewed 6 days ago NEW

Outstanding experience from the moment I booked the hotel to when we checked out. Love the atmosphere and the professionalism. I work with high end clients and saw a similar level of customer service that I provide. Really enjoyed the stay !

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank R2120RKjoshual
Hartland, United States
Reviewed 6 days ago NEW

The hotel was top shelf! The staff was friendly and professional. The room was very nice and the bed and pillows were amazingly comfortable. Shower and bathroom was excellent! Great amenities and the conference food was delicious! Can't wait for next year's conference at the Ritz-Carlton in Orlando!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Peter H
Reviewed 6 days ago NEW

We are local to this area and always love a quick weekend away here. It's like our home away from home, but even better. The staff is truly friendly and welcoming. This particular stay was a surprise for my husband for Valentine's Day; the hotel and Norman's were excellent on contacting only me as I requested. As always, Norman's was...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 125sandig

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more   less 

Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837-7662
Region: United States > Florida > Central Florida > Orlando
Price Range: £234 - £856 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando
The Ritz-Carlton Orlando, Grande Lakes Florida
Hotel Style:
#4 Luxury Hotel in Orlando
#5 Spa Hotel in Orlando
#9 Romantic Hotel in Orlando
#9 Green Hotel in Orlando
#15 Business Hotel in Orlando
#18 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Orlando, Grande Lakes staff and other travellers.
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Questions? Get answers from The Ritz-Carlton Orlando, Grande Lakes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“when possible take a pool view, lake view suite”
  • fab views and so peacefull in this busy place
 of 5 bubbles 72bobs, 17 Feb 2017 | Read review
“The lower rooms with balcony mean you can get little sleep when party-goers are outside the lobby bar.”
 of 5 bubbles oldrectorycottage, 14 Feb 2017 | Read review
“Club Level Experience”
 of 5 bubbles Z2912YMbrandonb, 3 Feb 2017 | Read review
“Try to get a room as high up as possible.”
 of 5 bubbles edwardb183, 27 Jan 2017 | Read review
“Bring Snacks, get a balcony overlooking the pool and golf course”
 of 5 bubbles brianmK3395TQ, 24 Jan 2017 | Read review
5 of 5