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Westgate Palace Resort

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Westgate Palace Resort
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1,481 Reviews from our TripAdvisor Community

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Showing 1,219: English reviews
Austin, Texas
Reviewed 5 days ago NEW

The focus was on selling timeshares to the guests. The staff was very pleasant and I have no complaints but it was a very small commmon area in the 2 bedroom units. It sleeps six but only seats 3, unless you want to sit at the dining bar. We were there for 10 days so that was uncomfortable after the...

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Helpful?
Thank Cat D
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your feedback with us. We are pleased to see that you were able to enjoy of our friendly staff during your visit. Should you ever be uncomfortable in your unit, our resort staff would be happy to offer the option to upgrade to a larger unit, availability permitting. Being a timeshare resort,...

Westminster, Maryland
Reviewed 5 days ago NEWvia mobile

Three of us stayed at the Westgate before the Ravens/Jaguars game. We arrived Thursday morning and headed to JAX Saturday morning. Thursday and Friday we went to Universal. After searching for a reasonable place to stay close to Universal I found the Westgate. $239 for a two bedroom/two nights. Outstanding price. The place was great. We arrived early, around 9:30am...

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Helpful?
Thank flyinburrito
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking a moment to share your positive feedback with us. It brings us happiness to see that you were thoroughly impressed with our resort's location, affordability, and resort amenities. It is our hope that we may have the pleasure of serving you again during your following visit to town. Nat

Reviewed 1 week ago via mobile

We stayed for two weeks Check in was good ,first night we stayed we were happy but kids could get a smell in the bedroom next morning we had about 6 cockroaches in there room and kitchen . We called front desk they sent some one up straight away . We left for a few hours came back problem still...

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Helpful?
Thank Andy R
WestgateGuestRels, Public Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your honest review with us. It disappoints us to see that you may have had some concerns with your recent visit to our resort. Please be advised that we routinely treat our units to ensure that pests are not of concern, during your visit. We never intend to inconvenience you in any...

Davie, Florida
Reviewed 1 week ago

We recently stay here this past week for 3 nights/4 days. The rooms were clean and the beds were comfortable. Had a kitchen if you want to cook or heat up food in microwave. The amentities were good with a pool, pedal boats at lake and a bar/restaurant downstairs. Got a special rate for 2 bedroom condo. would come back...

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Helpful?
1Thank 832richard
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your review with us. It brings us happiness to learn that you were able to enjoy of our resort’s cleanliness, comfort, fully equipped kitchen, and other amenities. We aim to provide everything necessary for a successful Orlando vacation. We hope to have the wonderful pleasure of serving you again in the near...

West Palm Beach, Florida
Reviewed 2 weeks ago

Stayed at the Westgate Palace. The check in was fine. Location is great and you can see all of Orlando from the upper floors. We had to call 3 times for maid service and they came and made the beds, but didn't take the dirty towels. Had to call 3 more times for them to come and take care of...

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Helpful?
Thank itravel7772016
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for sharing your honest feedback with us. It brings us pleasure to learn that you found satisfaction in our resort’s location and wonderful Orlando views provided. We never intend to inconvenience you in any way, and apologize should anything have stood in the way of your satisfaction. Your feedback will be shared to assist us in improving ourselves...

Ponte Vedra
Reviewed 2 weeks ago

We were greeted warmly by marlyne who was extremely helpful. She saw we were traveling with small children and gave us a later check out without being asked. Marlyne was very helpful in explaining all the benefits of the resort. The room was fabulous, very spacious and extremely clean. We enjoyed our stay and will return for a longer stay...

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Helpful?
Thank lollipopJR
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Your comments are appreciated and welcomed. It brings us sincere happiness to see that you enjoyed of our warm reception, cleanliness, and accommodations. Your satisfaction is very important to us, and we aim to do all possible to guarantee that. We are looking forward to your following visit with us. Nat

Philadelphia, PA
Reviewed 2 weeks ago

We chose the Westgate Palace because of its location near to Universal, which turned out to be a great idea. There are free shuttles to Universal, but they only run twice in the morning and once or twice later in the day. The times didn't work for us and Uber to Universal was only $6. so it didn't matter. (Definitely...

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Helpful?
1Thank RutgersGuy
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your feedback with us. It brings us delight to learn that you were able to enjoy of our property during your visit. We sincerely aim to excel in all aspects of the resort experience that we provide, so it gladdens us to see that you found pleasure in our services and amenities,...

Tampa, Florida
Reviewed 2 weeks ago via mobile

The view from the 16th floor was stunning. Beautiful sunrise and sunsets. We can overlook the lake, the city and across to wet & wild. Fireworks at the parks lit the night sky for Christmas. It was very quiet. Although this place is smaller than the other resorts. It's more of a condo. 2 bedrooms with 2 full baths. And...

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Helpful?
Thank R D
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your feedback with us. We are delighted to see that you were able to enjoy of our wonderful views, quiet atmosphere, comfort, and resort amenities. We aim to excel in all aspects of the resort experience that we provide. It is our hope that we may have the pleasure of serving you...

Reviewed 2 weeks ago via mobile

Spent Christmas 2016 here and would have no problem recommending the westgate palace as a place to stay. The rooms are huge and very clean the food is excellent and staff are very friendly and most importantly very helpful. I look forward to spending Christmas 2017 at this resort.

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Helpful?
Thank James F
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for sharing your comments with us. It is so wonderful to learn that you were able to thoroughly enjoy of our resort’s spacious units, cleanliness, dining options, and friendly staff. Your satisfaction is very important to us, and we aim to excel in all aspects of our resort. We appreciate your recommendations, and are looking forward to serving...

Reviewed 2 weeks ago

Everything was wonderful in the beginning, the bed was very wonderful. The room was very nice, until we found cockroaches in the bathroom, bedroom and kitchen. We had tickets of the Orlando eye on our nightstand, they were there for a few days, we were waiting to go the last day of our stay. Then when we wanted to go...

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Helpful?
Thank Thalia C
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Your honest feedback is appreciated. It disappoints us to see that you may have had some concerns regarding your recent visit to our resort. We never intend to inconvenience you in any way, and are always willing to assist in any way that we can. Pests are not condoned in any way, shape, or form and are taken very seriously...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
A Stylish, Two-Towers Vacation Resort in the Heart of Orlando Westgate Palace Resort is an amazing two-tower, lakeside Orlando, Florida, hotel that lies just off world-famous International Drive and within walking distance of Wet 'n Wild(R) Water Park and more than 200 specialty shops and family-friendly restaurants. Guests enjoy spacious accommodations that feature all the comforts of a fully furnished home and a multitude of onsite amenities, including a heated outdoor pool, hot tub, Pool Bar and much more. ... more   less 

Additional Information about Westgate Palace Resort

Address: 6145 Carrier Dr, Orlando, FL 32819-8254
Region: United States > Florida > Central Florida > Orlando
Price Range: £166 - £268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Palace Resort 4*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Hotwire, Travelocity, Expedia and getaroom.com so you can book your Westgate Palace Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando
Westgate Palace Resort Orlando, Florida
Hotel Style:
#36 Top resorts Hotel in Orlando
#46 Luxury Hotel in Orlando
#126 Business Hotel in Orlando
#165 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Palace Resort staff and other travellers.
103 questions
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7 months ago

See all questions (103)

Questions? Get answers from Westgate Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I only know the 2 bedroom villa we stayed in. Based on what I understand that is the standard room for the whole facility.”
 of 5 bubbles 994catd, 17 Jan 2017 | Read review
“2 bedroom suites are definitely a plus!”
 of 5 bubbles 832richard, 9 Jan 2017 | Read review
“Request upper floors on the 'lake' side.”
 of 5 bubbles itravel7772016, 6 Jan 2017 | Read review
“Always choose the odd numbers room (uneven) nice view”
 of 5 bubbles thaliac2017, 3 Jan 2017 | Read review
“We stay on the 19th floor, view was better.”
 of 5 bubbles freidapul, 19 Dec 2016 | Read review
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