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Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
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5,308 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

I signed up for a discounted stay if I sat through the timeshare presentation. So my wife and I check in to the room, garbage. Ripped up screen in porch, nasty bathroom. The kitchenette was a joke, a micro dorm fridge and a microwave. Then comes the presentation itself which started with a gross lunch of chili, hot dogs and...

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Helpful?
Thank Johanan M
St. Kitts and Nevis
Reviewed 2 days ago NEWvia mobile

If you want a trip down memory lane back to the 80's, then Westgate is the the Formica and mirror capital of the greater Orlando area. Place was clean, but needs to be updated. With the large amount of timeshare locations in the area, they need to keep pace. Parking was terrible. The front desk wasn't easily accessible. The 2100...

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Helpful?
Thank Theferros
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thanks for your review. We are glad you had a satisfying stay at Westgate Lakes Resort and Spa. It pleases us to hear that you felt our units were clean and accessible to lake views. We understand that some of our units may be dated but we are fully committed in enhancing our features through a renovation schedule, we appreciate...

Reviewed 2 days ago NEWvia mobile

Get this...I am staying at a 4 star resort and just witnessed and was a part of a eviction, drug arrest and trespassing of multiple individuals in the 2 villas next to me. They also found 2 dogs and 7 pit bull puppies. All are now either arrested or evicted. I call the supervisor an ask what can they do...

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Helpful?
Thank Karla P
Tampa, Florida
Reviewed 2 days ago NEWvia mobile

Very Dissatisfied! Not Properly Informed Of The floor plans after asking Twice at the front desk and once with the 1-800 customer service representative. Looks beautiful on the outside but it's not what it seems.

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Helpful?
Thank Dycek
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Please accept our most sincere apologies for the circumstances you encountered during your recent stay with us. We take pride in our service and strive to reach perfection so your experience was certainly the exception and not normal. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable....

Pittsburgh, Pennsylvania
Reviewed 3 days ago NEW

The coffee mugs in the room are rather small, especially for a serious coffee drinker! So, I called guest services to see if they had anything larger. Negative. About an hour later, Richemonde Demos, Westgate staff, sent a huge mug and birthday card, signed by a bunch of other folks, from their gift shop (I did tell her earlier it...

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Helpful?
Thank drjdotter
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your kind words! We are pleased to know you found our staff was thoughtful and exceptional. We look forward to welcoming you back on your next visit to our area. Nicole

West Coast (of Lake Michigan)
Reviewed 3 days ago NEW

I've stayed at various Westgate resorts about a half-dozen times over the years, but only once before at Westgate Lakes, when it was fairly new. The location of the resort is very good as it's only about 10-15 minutes from all the major attractions in the area. All interactions with staff-- both prior to arrival and during our stay-- were...

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Helpful?
Thank ChaosTheory
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your review. We appreciate your comments about our resort. We are happy to hear that you enjoyed our resort amenities, location, and beautiful lake front unit location. However, we regret that you had issues with the housekeeping schedule, WIFI, and parking during your stay. We always look forward to exceeding all our owner and guest expectations and...

Baños, Tungurahua
Reviewed 3 days ago NEWvia mobile

We had a lovely time in Orlando. Although it was pretty cold in December. The Westgate resort has very spacious and comfortable apartments with all you need for a vacation. We even had washing machine and dryer, a coffee machine, a very nice kitchen and a balcony to relax and read. The sofa bed could improve as it was a...

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Helpful?
Thank SashaNicole1977
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We are honored you chose to stay with us! We are happy to hear you had a great time! We pride ourselves in many things, from superior customer service, to our beautiful grounds. We also work hard to provide a diverse assortment of amenities that all of our guests can enjoy. It’s great you took part, we love it! Please...

Reviewed 5 days ago NEW

I stayed here as part of corporate group reservation for a conference. This place has its pros and cons (below). Might work out OK for a family vacation, specially if mixed with full days at the park. I would not recommend it for business travelers. Cons: - Some of the rooms share air conditioning units with other units. I had...

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Helpful?
Thank MrMigster
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We truly appreciate your comments about your recent stay with us. We are glad that you felt the staff was friendly and accommodating during your stay. However, please accept our apologies for the issues you experienced due to a faulty air conditioner and other property amenities. We understand that some of our units may be dated but we are fully...

Reviewed 6 days ago NEWvia mobile

I was just recently in Orlando and stayed at this lovely resort. I was pleasantly surprised at how beautiful the site was after seeing many bad reviews on the resort. Upon my arrival I was greeted with smiles by the staff who rushed to help me with my things and get me to where I needed to go in order...

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Helpful?
1Thank Amanda S
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your experience. We are so happy that you had a great time. All of our staff is there to ensure guest enjoyment as we strive to be very friendly, helpful, and knowledgeable. We are thrilled you were able experience this doing your stay. We truly look forward to your return to the Orlando area!...

Midland, Canada
Reviewed 1 week ago via mobile

Beautiful hotel! Unfortunately we spent most of our time at Disney so we did not get to take full advantage of it but it was really nice and clean! Loved that we got a washer/dryer it definitely came in handy!

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Helpful?
1Thank tr0uta
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your kind words. We are excited to hear that you thought the Westgate Lakes Resort and Spa was a beautiful, nice, and clean. Our staff strives to provide the best experience for our guests and we are happy to hear you enjoyed your time with us. We look forward to your next visit! Best Regards, Nicole

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: £83 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Vacatia, Hotels.com and Orbitz so you can book your Westgate Lakes Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort & Spa Orlando, Florida
Hotel Style:
#30 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#53 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
263 questions
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Rhode Island
11 days ago

See all questions (263)

Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the express check-out boxes to avoid having to check out at the main office.”
  • Unidentified, dried
  • Under bathroom sink counter
  • Exterior shower
 of 5 bubbles ChaosTheory, 26 Feb 2017 | Read review
“Ask for a recently updated room.”
  • Shared vestibule.
 of 5 bubbles 86Shelbygirl, 20 Feb 2017 | Read review
“Check your room for ROACHES”
 of 5 bubbles Smique411, 17 Feb 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles annettec421, 15 Feb 2017 | Read review
“Upper floor rooms that face the lake will see the Disney fireworks at night”
 of 5 bubbles Jkdusty, 15 Feb 2017 | Read review
5 of 5