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Very nice hotel. We upgraded to the one bedroom suits overlooking the pool. The room was fantastic Bed was very comfortable and room was spaces and clean.The Pool has a lazy river which the entire family loved.We definitely will be back.
When I checked in last week I was grilled about my agreed upon rate as a government employee. They try every trick in the book to increase the rates and overkill guests. This happened on my last visit their last year as well. The room...More
3 Thank WorldTravelExec
Response from Amelia P, Administrative Assistant at JW Marriott Orlando, Grande LakesResponded 15 September 2015
Thank you for your feedback. It is our goal to ensure that our guests are satisfied with their experience while staying at our resort. We strive every day to make our guests’ experience one to remember, however it appears that we failed to meet your...More
Attended a conference consisting of nearly 3000 people. If there were any glitches, I didn't notice them, and having previously worked in the hospitality industry, I would have noticed. We stayed a few extra days to get some r & r and had previously stayed...More
The hotel was not for us .We left after 1 night and stayed some ware else . The property was too far way unless you have a car. It was not as close to universal as we thought . they want 24 hour notice for...More
Response from Amelia P, Administrative Assistant at JW Marriott Orlando, Grande LakesResponded 14 September 2015
Good Afternoon and thank you for posting your review. This type of information is crucial to us at it helps us improve our overall operation. I deeply regret the experience you endured during your recent stay, please accept my utmost apology. Thank you again for...More
The Hotel is a full service Marriott with several good restaraunt choices on the property . The hotel is connected to the Ritz Carlton, and they seem to share resources, hallways, and the spa and pools. The property had plenty of amenities including a lazy...More