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I stayed here as a single traveller from 01 November 2017 to 29 November 2017, a total of 28 nights.
My flight from the U.K. arrived in the early evening. One of the main reasons for choosing this hotel was the convenient location especially with...More
2 Thank alanleeds
Response from 00esa, Manager at Extended Stay America - Orlando - Convention Ctr - 6443 WestwoodResponded 8 December 2017
Alan, thank you for choosing to stay at Extended Stay America and sharing your experience. We are glad to know you loved the service provided by mike and were satisfied with your well-appointed room. We have taken a note of your feedback in regard to...More
Facilities looked OK upon arrival. Room was not ready. After getting the room, it was not really clean. I had roaches in the room as well. I would NOT stay in this Extended Stay Hotel again. I have stayed in others that were OK, but...More
Thank Dan G
Response from 00esa, Manager at Extended Stay America - Orlando - Convention Ctr - 6443 WestwoodResponded 3 December 2017
Dan, thank you for staying at our hotel and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure...More
There was pubic hair in shower when I checked in. Staff member was extremely rude to my wife when she called to tell them the shower hadn't been cleaned after last guest. Daily room cleanings are extra.More
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Response from 00esa, Manager at Extended Stay America - Orlando - Convention Ctr - 6443 WestwoodResponded 24 November 2017
Thank you for staying with us and for reviewing your experience. We apologize for falling short of providing you the spotless room you expected upon arrival. Your feedback has been shared with our housekeeping team to make sure we are following all procedures when readying...More
I used the weekly rate to stay for working at a conference. I was glad to have the kitchenette because it saved me money on dinner. If I was on vacation, this wouldn't be good for more than 2 people who planned to stay out...More
Thank Joy G
Response from 00esa, Manager at Extended Stay America - Orlando - Convention Ctr - 6443 WestwoodResponded 20 November 2017
Joy, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity...More
This place is gross just checked in about a half hour ago. This was in the bathroom sink upon arrival. I’m so grossed out. I have never written a review but was compelled. Also no Bath towels when I checked in. We rented a suite...More
Thank Dezerene M
Response from 00esa, Manager at Extended Stay America - Orlando - Convention Ctr - 6443 WestwoodResponded 19 November 2017
Dezerene, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future....More