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MainStay Suites Pensacola

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MainStay Suites Pensacola
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230 Reviews from our TripAdvisor Community

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Showing 228: English reviews
Caronport, Canada
Reviewed 1 week ago

We have paid more for a lot less. The room was spacious. You could cook for yourself if you want. Many good restaurants near by. We went out with friends. The hot breakfast was excellent and included hot porridge which was plus for me. The staff was very helpful and friendly. Isabel Guerra was of great help when we thought...

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Helpful?
Thank Jack-D-Katzberg
Fort Walton Beach
Reviewed 1 week ago via mobile

Great property! Better service! I would hire the front desk girl in a heartbeat! She's going places in this industry! Breakfast attendant was an asset as well! Nice room! Well kept grounds and overall appearance.

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Helpful?
Thank Kevin P
Reviewed 14 January 2017 via mobile

Stayed at mainstay and was the best experience I've ever had. I travel often, and not only was the room clean, it was absolutely gorgeous. The front staff, Mary Lawson made the experience even better. She was super sweet. Because of her, and the room, I will never look anywhere else when in Pensacola. Thank you Mary. Mike Juaire

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Helpful?
Thank Michael J
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

I am always very grateful when guests take the time to learn our employees’ names, and single them out in this forum. Thank you for sharing your experience. We hope we have the pleasure of welcoming you back soon.

Saint Augustine, Florida
Reviewed 11 January 2017 via mobile

My family and I recently stayed at the Mainstay Suites near West Florida Hospital, as my father was undergoing a major surgery. I must say that the service of the entire staff was outstanding however; one of the front desk attendants "Edith" was extraordinary. Not only was she very professional and accommodating during our stay, but she also made a...

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Helpful?
Thank Michael B
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

On behalf of our staff, and Edith, thank you for your kind words. We are so glad your Dad was doing so well after his surgery. Your appreciation for Edith’s act of kindness spread around the whole hotel. We thank you for staying with us, and hope to see you again soon (but for a pleasant visit, not a stressful...

Reviewed 11 January 2017

Great Stay with outstanding personnel. Izzy made up wonderful Welcome Bags and did an outstanding job on making sure every minute of our stay was delightful. Our little dog especially liked is dog bones. Good breakfast bar.

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Helpful?
Thank V3323YCmaryg
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are very glad that you enjoyed your stay. Thank you for recognizing Izzy, and singling her out. Our staff tries to make a difference, and our guests’ feedback is so important. Thank you for choosing to stay with us.

San Francisco, California
Reviewed 10 January 2017

The staff here is very polite and welcoming. The manager on the other hand is very rude and unprofessional. I don't understand how she became a manager with such low customer service skills!!!! Her tone of voice is very condescending. This woman shows no respect for anyone. When I was checking in I happened to overhear her speaking to one...

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Thank youareagod0
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

I’m sorry your employment with us did not work out. Please remember that you are still not allowed on property.

Toronto, Canada
Reviewed 1 January 2017 via mobile

The suites are very large and well maintained. There was a separate kitchen and living area. It is close to the highway and not a far drive from the beach. Had nice facilities for families including pool and tennis courts.

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Helpful?
Thank k8canada
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Thank you for sharing your experience. We listen to our guests, and are always trying to improve. Therefore, it is very helpful to get feedback from our guests. We are happy when our guests are comfortable and find us convenient.

Reviewed 31 December 2016 via mobile

Was very happy with my stay the Mainstay Suites in Pensacola. Your establishment and room was clean and I was pleasantly surprised by the room accommodations. Rooms had full service kitchens. The rooms were just like studio apartments including having a fireplace in the room (a first for me). Great customer service at the front desk from Isabel Guerra.

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Helpful?
Thank Karen H
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Izzy thanks you for the complement, and our entire staff thanks you for staying with us. It is great to receive feedback from our guests, which helps us to continue to improve. Thank you for taking the time, and we look forward to your return.

A TripAdvisor Member
Level Contributor
6 reviews
3 hotel reviews
5 helpful votes
Reviewed 16 December 2016 via mobile

Okay here is one sweet find. FIRE PLACE!! Clean and neat little sweet. We only stayed one night as we kept moving westward towards our new home in L.A. Please do not miss this relaxed and pleasantly staffed hotel. Well done!

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Thank A TripAdvisor Member
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

With all your hassle from such a big move, it is so kind of you to let us know about your experience. We know that many of our guests are traveling along I 10, and we try to make an impression even when it is a short visit. Good luck with your westward travels, and thank you for stopping.

Reviewed 14 December 2016

Loved this place. An older building but very well kept up. We were three seniors and one small dog. Very dog friendly place. Great breakfast! Large living area with tv also tv in bedroom area. Full kitchen. Only stayed overnight, but could've stayed a week or more. Very friendly personnel. Just loved staying here.

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Helpful?
Thank Gail M
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We think you should come back immediately, and stay for a longer visit! I always suggest the Spring (and Fall) as the weather is perfect. Thank you for taking the time to share your experience. We want guests to be comfortable for the short and long visits alike. Come back and see us soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Hot Tub
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome Home to MainStay Suites, Pensacola, Florida. All Suite types (Single King, Double, Penthouse, and Executive) feature fully equipped kitchens, free local calls, free high speed wireless internet, hot breakfast each morning in the gatehouse, sparkling pool with hot tub, fitness center, and the area's only in-room fireplaces. We are conveniently and centrally located near I-10 and I-110 at exit 13(Davis Highway); close to Univ. of West FL, West FL and Sacred Heart Hospitals, University, and Cordova Malls, and just minutes from Downtown, Pensacola Beaches, and Pensacola NAS and the Naval Aviation Museum. WE have Great Nightly and Extended Stay rates and are honored to offer special discounts for our heroes in the armed forces. Check us out on facebook at MainStay Suites Pensacola, Florida. ... more   less 

Additional Information about MainStay Suites Pensacola

Address: 7230 Plantation Rd, Pensacola, FL 32504-6334 (Formerly InnPlace Suites Pensacola)
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: £70 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Pensacola 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Mainstay Suites Pensacola, Fl Hotel Pensacola
Residence Inn Pensacola
Pensacola Residence Inn
MainStay Suites Pensacola Florida
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites Pensacola staff and other travellers.
8 questions
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Questions? Get answers from MainStay Suites Pensacola staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Near the parking lot if you have lots of luggage. Be prepared to search. Its a bit hidden behind a mall.”
 of 5 bubbles Jack-D-Katzberg, 13 Feb 2017 | Read review
“Second Floor rooms usually larger.”
 of 5 bubbles 300andret, 25 Aug 2016 | Read review
“Excellent hot breakfast. mmmmmm good”
 of 5 bubbles lewispeveto, 7 Aug 2016 | Read review
“Room 121 has a great view of the pool”
 of 5 bubbles F240HYmarkr, 17 Jul 2016 | Read review
“we got the pet friendly suite with a full bedroom/bath downstairs and loft with full bathroom/bedroom ......great price”
 of 5 bubbles redtail592016, 17 May 2016 | Read review
5 of 5