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Extended Stay America - Pensacola - University Mall

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Traveller (2)
Room & Suite (3)
Dining (1)
Overview
  • Excellent29%
  • Very good34%
  • Average12%
  • Poor9%
  • Terrible16%
Travellers talk about
“granola bars”(4 reviews)
“enjoyed my stay”(2 reviews)
“tafaria”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair access
Self-Serve Laundry
2 Star Hotel
All hotel details
Offers from Extended Stay America - Pensacola - University Mall
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Offers from Extended Stay America - Pensacola - University Mall
Special Offer: Save up to 10% TODAY!
Hotel deals
Rooms
1 May2 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (54)
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1 - 5 of 53 reviews
Reviewed 4 weeks ago

I booked and pre-paid for this location based on their internet pictures and how I know the one in my home town to be. After checking in I knew, even though I would lose my pre-paid booking, that I could not stay there. I drove...More

2  Thank Marc H
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 4 weeks ago

Marc, thanks for being our guest. We are sorry for the cleanliness issues you had while here and regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we...More

Hotel's Favourite
Reviewed 28 May 2017 via mobile

We stay from Thursday night til Sunday morning and we loved it! The staff was absolutely great, friendly and respectful coming from an engaged lesbian couple they treated us both like family and we loved that! Most of all it was CLEAN! We will definitely...More

Thank JameyPirkle
Response from 00esa, General Manager at Extended Stay America - Pensacola - University MallResponded 30 May 2017

Jamey, thank you for selecting Extended Stay America - Pensacola - University Mall for your recent stay. We are so happy you were overwhelmed not only by our excellent service but also with the cleanliness of our property. We appreciate you recommending us and look...More

Reviewed 8 March 2018

While I was there they had about 4 days with no hot water, we had to heat our water on the stove. They never have enough clean towels. Some of the staff are barely professional. The furniture is kind of scratched up and a maid...More

Thank Steve M
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 8 March 2018

Steve, thank you for staying at our hotel. We are happy to know you liked some of the services we offered and that you had an overall pleasant stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concern...More

Reviewed 5 March 2018 via mobile

The hotel has people hanging around outside not feeling safe. The night staff considered of 1 person. Front door left opened all night. Was there only 2 nights but no housekeeping we had no towels I had to ask for wash clothes needed a extra...More

1  Thank Lori O
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 6 March 2018

Lori, please accept our apologies for the problems you and your family encountered. Being an extended stay, our housekeeping is done on a weekly basis to respect the privacy of our guests, offering minimal disturbance to their home-like stay and at a minimal fee. We...More

Reviewed 16 February 2018

The gal at the check in desk was good. (a good first impression!) Room had a TV that did not work...nor was there remote for it......front desk gal unable to resolve that issue. Room did have a full-sized refrigerator, small stove, iron & ironing board...More

Thank gold-vintner
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 17 February 2018

Thank you for staying with us. We are happy to know you liked the service offered by our front desk staff and you were impressed with your well-equipped room. However, we are sorry for the service issue you had while here and regret the inconvenience...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$75 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$75 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (2)
Room & Suite (3)
Dining (1)
Questions & Answers
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Ryan M
7 April 2017|
Answer
Response from Bruce W | Reviewed this property |
We've been staying in the I-10 & N. Davis Hwy (aka Hwy 291) area of Pensacola at least twice a year since 2012. My personal take on the area is the area South of I-10, where the Extended Stay is located is a safe area with... More
2
Votes
Beverly G
7 March 2017|
Answer
Response from Bruce W | Reviewed this property |
As I remember it is $25 per day per pet. Up to 2 pets are allowed.
0
Votes
Room Tips
"Demand A 3rd Floor Room! Traffic is heavy on FL 1 and Noise is heavy on FL 2"
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"3rd floor for quiet rooms"
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"we liked the third floor whats really cool is that the windows open all the way for that good pensacola..."
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"Breakfast is hardly continental."
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