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Upon check in, we were sent to a room that had not been cleaned yet. After complaining to the front desk, we were given a different room. We waited until bed time to pull the covers back on one of the beds to discover that...More
1 Thank cameronlopez290
Response from Renee G, General Manager at The Ponce St. Augustine HotelResponded 3 days ago
I apologize immensely for the experience you had at our hotel. And will address with the proper department. This is not acceptable under any standards.
I had been out of town for the week and this is the first I have heard of this. I...More
Room clean, mattress too soft for me but my friend said it was fine ~ loved the freezer with fridge (never see that) and the ice maker was convenient but NOISY ... they really take the time to ensure the breakfast is kept stocked and...More
This place is located within walking distance of The Fountain of Youth and some fast food places, however, crossing the roadway can be challenging. The room was clean and breakfast the standard fair. I did need to do laundry and was disappointed there weren't any...More
We checked out of an excellent Hampton Inn to try this place. Photos depicted some type of water view and a floor that at least simulated wood (looked like Pergo). We were given a second-floor room with a window that, no joke, you couldn't even...More
The hotel is ok, nothing great nothing terrible. The one star is bc of the "resort" fee they charge. This is not a resort it's just a hotel. Of course resort fees are just a way or charging customers more than what the hotel advertises...More