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Ascend Collection Castillo Real

876 reviews
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Traveller (269)
Room & Suite (175)
Pool & Beach (54)
Overview
  • Excellent58%
  • Very good30%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.0 Star Hotel
All hotel details
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (876)Write a Review
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28
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All reviewsla cocinaour room was spaciousbreakfast vouchersbeautiful hotelvanity areadvd playerocean viewon site restaurantshort walklarge showerhot tubst augustineaugustine beachgreat restaurantbooked this hotellove this hotelthird floor
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301 - 305 of 854 reviews
Reviewed 10 April 2015

My family of four stayed here for three nights this past week. I would absolutely stay here again! I got a great rate of $149 plus taxes through Tripadvisor, but I think I would pay more next time to get a room with a balcony...More

1  Thank TBudinich
Response from RDealaney, General Manager at Ascend Collection Castillo RealResponded 20 April 2015

TBudinich, Thank you for taking the time to write such a thorough and honest review. We appreciate your feedback and are so happy that you enjoyed yourselves so much. We can't wait to see you again.

Reviewed 9 April 2015 via mobile

This is our second stay at this hotel and it was as good as the first. We love proximity to the beach and walking distance to several restaurants. Rooms kept very clean and bathroom is very nice. We didn't have a chance to eat at...More

1  Thank christyk
Response from RDealaney, General Manager at Ascend Collection Castillo RealResponded 10 April 2015

christyk, Thank you for your business. We are so glad that you liked us so much the 1st time that you came back again. We appreciate you taking the time to let others know about your experience here. We are eager to welcome you back...More

Reviewed 7 April 2015

Booked the room on Priceline Express, read the reviews and called to request a top floor room. When we arrived, I was actually surprised we were scheduled for the top floor! It was a nice clean property, stayed just one night, but staff was friendly...More

Thank CookieLeeMichelle
Response from RDealaney, General Manager at Ascend Collection Castillo RealResponded 10 April 2015

CookieLeeMichelle, I am so glad that we were able to pleasantly surprise you. We are happy to know that you enjoyed your stay and we hope to welcome you back again soon.

Reviewed 7 April 2015

For less than a hundred bucks, this was a great deal booked on Priceline Express Deal. Just wished i booked the entire trip with that price because the following days, rates went up doubled, even tripled. Out of the 7 days stay - the last...More

Thank melanie j
Response from RDealaney, General Manager at Ascend Collection Castillo RealResponded 10 April 2015

Melanie j, We are so pleased that you enjoyed your stay enough to extend. Thank you for taking the time to write your review and let others know about your stay. I apologize for the customer misstep that one evening and I will speak with...More

Reviewed 5 April 2015

In Spanish, Castillo Real means Royal Castle, residence of a monarch. The common elements have Spanish influence architecture, but the rooms are modern, clean, and oversized. Marketed as a 3-Star hotel, it deserves extra accolades, and has earned the second highest TripAdvisor rating. I booked...More

3  Thank DeanMurphy2020
Response from RDealaney, General Manager at Ascend Collection Castillo RealResponded 10 April 2015

DeanMurphy2020, We would like to thank you for taking the time for your thorough review. We are happy to learn how much you enjoyed your time here. I apologize about the difficulties you had regarding the television stations. Thank you for bringing that to my...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Restaurant
Spa
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$122 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$122 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (269)
Room & Suite (175)
Pool & Beach (54)
Dining (28)
Amenities (31)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
JKSiano
20 February 2018|
AnswerShow all 2 answers
Response from Richard B | Reviewed this property |
There is a trolley that comes to the hotel. We did not use it, I do not know anything else about it.
0
Votes
luvbeachs
2 February 2018|
Answer
Response from Gigibeanz | Reviewed this property |
I don't believe that there is free transportation since Jacksonville airport is about an hour away and they don't provide any.
0
Votes
Krzy1231
14 September 2017|
AnswerShow all 5 answers
Response from mamijul | Reviewed this property |
You'll have to call the hotel directly.
0
Votes
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Room Tips
"Check AAA pricing!"
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"Expect to be utterly delighted."
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"The higher floors will give you better ocean views."
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"third level is quiet"
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