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Sawgrass Grand Hotel

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Sawgrass Grand Hotel
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907 Reviews from our TripAdvisor Community

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Showing 699: English reviews
Reviewed 1 week ago via mobile

Sometimes I wonder why the reviews for this hotel are not good. It was one of the more reasonable places I found in terms of price and the location was ideal. It is in a central area and the bus service is pretty good for those who don't have cars. The hotel has a shuttle which only takes you to...

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Helpful?
Thank nakita b
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Nakita, Thank you for reviewing our hotel. We really appreciate your kind words about our facility and staff. We take much pride in the customer service that our team delivers. We would like to welcome you back and we will make sure you have an even better stay! Thank you again for choosing our hotel as your travel destination....

Reviewed 1 week ago

Most of the staff was unprofessional. They were understaffed at a high time and not courtesy. With the exception of Craig the young man at the bar. Which I paid over $13 for a wine and corona. 😳 This place was not a 5 star hotel with 5 star prices. The food in the restaurant was horrible. If my husband...

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Helpful?
Thank madisen s
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Madisen, It comes with great disappointment to read that we didn't meet your expectations during your stay with us. One of the aspects that we mostly get praised on is the friendliness of our staff. You can also see in previous reviews, so you can understand my shock about your review about them not being courteous. If you can...

Sao Paulo, SP
Reviewed 2 weeks ago

Experience from a Brazilian family in November 2016: - Door Lock: Broken system, hotel employee tried to help, however I had problems everyday. - Towel: I needed to request towel, there is no towel in the room. - Breakfast: I paid through Expedia breakfast included and hotel gave me the vouchers everyday that I needed to waste time completing with...

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Helpful?
Thank rpires8
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for sharing your review. On behalf of the staff we extend our apologies that we didn't meet your expectations. I have notified all the managers necessary to discuss your concerns that you expressed in your review. If you would please reach out to me at the email listed below so we can discuss your stay in...

Irving, Texas
Reviewed 3 weeks ago via mobile

I've stayed at this hotel for one night and that was enough, this hotel is not located there anything that you can walk to. Very very old hotel but very nice friendly staff. Now I see why it was the cheapest hotel available. There is a $15 Resort fee and I have no idea what you would get for that....

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Helpful?
Thank dyoungsuccess
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings traveler, Thank you for sharing your review. We are glad to hear that you found our staff friendly. The Resort fee includes an assortment of amenities including but not limited to, Shuttle to and from Sawgrass Mills Mall, Wifi, Parking, Pool access, a gym that is equip with free weights and more! If you have more questions regarding your...

Ponte Vedra Beach, Florida
Reviewed 3 weeks ago

Let me preface this by saying that I would give this establishment and it's Front Desk Manager Dwight Spence 0 stars if I was allowed to. Apparently they find it appropriate to charge someone a $250.00 smoking fee out of the blue, for no reason, and have no real explanation why they did so. Luckily, I found the charge on...

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Helpful?
2Thank HoosBruce
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, It is a policy of our hotel that we charge a smoking fee to any smoke activity found in the room. We are very strict about the smoking laws in Florida and we take each offense very seriously. We have to look out for the well being of all of our guest and smoking is absolutely prohibited on...

Allentown, Pennsylvania
Reviewed 3 weeks ago via mobile

This hotel was very pleasant, great employees excellent rooms, very clean, not to crowded the bar lacked options although Craig the bartender definitely made it worth staying and drinking at the hotel. I definitely recommend staying here!

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Helpful?
Thank deshary1
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greeting Traveler, Thank you for taking the time to share your review with the tripadvisor community. It comes with great pleasure to pass your review onto our team, specially craig. We look forward to welcoming you back to make your stay even better! Thank you again for choosing our hotel as your travel destination. Warm Regards, Phil K Phil@sawgrassgrand.com

Trenton, Canada
Reviewed 3 weeks ago

The rooms were so comfortable... The grounds were well taken care of. The front desk especially Andrew were the best. Also the little cafe run by Jose was great and Jose was so nice and personable... we loved every minute of our interaction with him. The little Restaurant/buffet SUCKED... the wait staff was rude.. the food was not great nor...

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Helpful?
Thank dvsdoe
Phil K, General Manager at Sawgrass Grand Hotel, responded to this review

Greeting traveler, Thank you for taking the time to review our hotel. We are very happy that you found our rooms and amenities nothing but Great! We do apologize that our restaurant did not meet your expectations. I have passed your review onto our Food & Beverage manager to ensure corrective measures be taken. Thank you again for choosing our...

Reviewed 3 weeks ago via mobile

Customer service here is great. The staff is friendly and helpful, although the front desk is always short staffed. There is no business area for guests. The pool is only open during daylight hours. The "Italian" restaurant is far from italian. Spaghetti and lasagna are the only Italian dishes on the menu and they highly overuse buffalo sauce for the...

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Helpful?
1Thank Samantha G
Sunrise, Florida
Reviewed 4 weeks ago

Having traveled across this country and many other parts of the world I am always interested to observe the quality of customer service at the various locations. When you come across excellent people I feel the need to recognize them to all customers. Mr. Harold Rondan, at The Sawgrass Grand, is an exceptional example of genuine customer care and sincerity....

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Helpful?
Thank bkkinley
Phil K, General Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for taking the time to share you wonderful review with the tripadvisor community. It comes with great pleasure to pass you review onto our team members specially Harold. We look forward to welcoming you back and make sure you have an even better stay! Thank you again for choosing our hotel as your travel destination. Warm...

New Port Richey, Florida
Reviewed 5 weeks ago

Upside: Marc at the front desk and young lady that checked me in gave outstanding customer service! Friendly Staff... Clean and spacious room. Beautiful outside. Grounds outside well maintained. Downside: Lobby music very loud. Could have had extra staff at front desk for check in, very crowded when i arrived at 9:30PM... only 1 person and she had to answer...

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Helpful?
Thank WheelchairDoc1
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greeting Traveler, Thank you for taking the time to review our hotel. We are very happy to pass your kind words about our staff to the entire team, especially Marc! We are also very pleased you enjoyed our rooms. I have notified the proper management about the concerns of the music and to have an extra staff member and we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service

Additional Information about Sawgrass Grand Hotel

Address: 3003 N University Dr, Sunrise, FL 33322-1610 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
Region: United States > Florida > Broward County > Sunrise
Price Range: £92 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sawgrass Grand Hotel 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn
Sawgrass Grand Hotel Sunrise, Florida
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Questions & Answers

Here's what travellers have asked, with answers from Sawgrass Grand Hotel staff and other travellers.
39 questions
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Questions? Get answers from Sawgrass Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Crooks, poor management”
 of 5 bubbles HoosBruce, 14 Nov 2016 | Read review
“We were just given a great room and feel like it was an upscale bed as it was very comfortable.”
 of 5 bubbles dvsdoe, 11 Nov 2016 | Read review
“Rooms on the east side are very relaxing”
 of 5 bubbles bkkinley, 9 Nov 2016 | Read review
“Room 333 was laid out well, it was clean and well appointed, bed was comfy and it had 2 tv's!”
 of 5 bubbles WheelchairDoc1, 2 Nov 2016 | Read review
“my tip.. stay away!”
 of 5 bubbles Schrist000, 31 Oct 2016 | Read review
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