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Sawgrass Grand Hotel and Suites Sports Complex

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Traveller (526)
Room & Suite (188)
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Overview
  • Excellent19%
  • Very good24%
  • Average20%
  • Poor16%
  • Terrible21%
1 week ago
“Not as expected”
3 weeks ago
“satisfied”
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sawgrass Grand Hotel and Suites Sports Complex
Special Price: 50% off room rate
Offers from Sawgrass Grand Hotel and Suites Sports Complex
Special Price: 50% off room rate
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,389)
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211 - 215 of 1,126 reviews
Reviewed 24 December 2017

Having stayed at this location over the past 20 years, this was the first as the Sawgrass Grand. The staff was nice, however many of the rooms, including the one we stayed in were being renovated. It would have been nice to have known this...More

Review collected in partnership with this hotel
Thank Steve V
Response from Amber B, General Manager at Sawgrass Grand Hotel and Suites Sports ComplexResponded 25 December 2017

Thanks for sharing your feedback, Steve. We regret that your stay with us was less than ideal. It's unfortunate you had such challenges with our construction. We strive to improve for the satisfaction of our guests. We appreciate your understanding and patience. We look forward...More

Reviewed 24 December 2017

Terrible Rooms,Sheets Weren’t properly clean,Towel had a weird odor and a red stain.The room wasn’t presentable it looked thrown together.Covers made my body itchy .Staff didn’t really acknowledge me .More

Review collected in partnership with this hotel
Thank jo240916
Response from Amber B, General Manager at Sawgrass Grand Hotel and Suites Sports ComplexResponded 25 December 2017

We appreciate you taking the time to leave us this feedback, jo240916. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high...More

Reviewed 23 December 2017 via mobile

This hotel is okay, for the price it could be better(currently being renovated). The staff was very helpful in resolving any issues that I was having, especially Michael, he had a great attitude and was always willing to help! I stayed here for a week...More

Thank Shantoi M
Response from Amber B, General Manager at Sawgrass Grand Hotel and Suites Sports ComplexResponded 25 December 2017

We appreciate your feedback, Shantoi. We're glad you appreciated our helpful staff, but we're disappointed that your stay with us was less than ideal. We regret that our construction caused you any difficulties. We will address your concerns with our team moving forward. We hope...More

Reviewed 22 December 2017

hotel is open however all the hotel works in progress very noisy and dusty. rooms are ok works begins very early in the corridor impossible to sleep a little bit late we ask for 2 double beds on booking and had to change the room...More

1  Thank louseb971
Response from Amber B, General Manager at Sawgrass Grand Hotel and Suites Sports ComplexResponded 24 December 2017

We appreciate your feedback, Louse. We regret the inconveniences you faced during your time with us. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service...More

Reviewed 20 December 2017

I stayed here in April 2017 to mainly because I was shopping at Sawgrass Mills Mall. I previously stayed here a couple years ago after they did some upgrades. At that time the hotel was great. During this trip I was happy that they held...More

Thank Venita R
Response from Amber B, General Manager at Sawgrass Grand Hotel and Suites Sports ComplexResponded 22 December 2017

Thank you for taking the time to share your feedback, Venita. It's great you had a pleasant stay with us. We're happy you enjoyed our excellent location and attentive staff. However, we're disappointed your time with us was less than ideal and that you had...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Restaurant
Hotel Amenities
Free Parking
Shuttle Bus Service
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Outdoor pool
Details
Price range
US$64 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$64 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (526)
Room & Suite (188)
Pool & Beach (27)
Dining (9)
Business Centre & Event Rooms (3)
Questions & Answers
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MsFreeSpirit19
16 May 2018|
Answer
Response from Amezy86 | Reviewed this property |
For Miami you could take an uber or Lyft to the Tri Rail for about $5-8 then the Tri Rail is about $5 RT per person the shuttle is like $45 and takes you to the airport . Rental cars can be cheap too . I don’t think I had to... More
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Sheldon H
7 March 2018|
AnswerShow all 3 answers
Response from Margo D |
No charge for parking; but beware. Rooms were dirty and disgusting.
1
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Room Tips
"Avoid room 407 if you don't want to get bug infested!"
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"Stay between the third and forth floor"
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"I guess poolside would be a little cooler if you wanted to hang out there with friends."
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"Don't stay here."
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