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Novotel Metz Hauconcourt

TripAdvisorUS$92*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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US$92*
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586 Reviews from our TripAdvisor Community

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Showing 164: English reviews
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London, United Kingdom
Reviewed 1 week ago

Total touch totally inhumane' like that they didn't care for guests. We have been staying here for few years, but missed 2 years and the difference enormous. Rooms are shuby and dirty. As we are older we have problem crawling out of bed.Faulty bed for a boy 14 years old..Dining room floor was so sticky that my shoes very sticking...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank J3255YUjohnp
Sébastien B, Directeur général at Novotel Metz Hauconcourt, responded to this review

Dear guests, Thank you for taking the time to tell us about your experience at the Novotel Metz Hauconcourt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

Bilbao
Reviewed 4 weeks ago

Do not understand how this is classed as a 4* hotel - more like a 3* motel in my opinion. Dated hotel & rooms (bathrooms from the 1970s) in need of a major revamp. Breakfast had - no fresh fruit, no cereals, no milk!!! They had run out! I was in the breakfast area at 7.30 - not late, so...

Review collected in partnership with Accorhotels.com
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Thank InterbisBilbao
Sébastien B, Directeur général at Novotel Metz Hauconcourt, responded to this review

Dear guests, We apologize for incovenients met and we thank you for taking the time to write us. We are dedicated to providing quality services to our customers for improving your feedback is very valuable. The hotel management was immediately informed of your remarks. It has sensitized its entire team to prevent the situation from happening again. Despite this incident,...

Antwerp, Belgium
Reviewed 2 March 2017 via mobile

I stayed here one night for business travel. I cannot understand how this hotel can have 4 stars?! There was still toothpaste from the previous guest in the sink! There was only one plug in the entire room. I really didn't like to be in this hotel. After noticing the sink wasn't clean, I was constantly wondering how dirty everything...

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1Thank FloreWo
Sébastien B, Directeur général at Novotel Metz Hauconcourt, responded to this review

Dear "FloreWo", Thank you for taking the time to tell us about your experience at the Hôtel Novotel Metz Hauconcourt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Reviewed 28 February 2017 via mobile

Used the hotel as a stopover on the way back from Italy. Easy access from the motorway. Secure parking. Staff very pleasant and very easy check in. Didnt eat as arrived late and left very early. Rooms and bathroom dated but comfortable. Family rooms. Good wifi and different language television channels. Only negative was slight smell from the bathroom area....

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Helpful?
Thank Mal7672
Sébastien B, Directeur général at Novotel Metz Hauconcourt, responded to this review

Dear Travellers, I would like to say thank you to stayed in own hotel and to take time to share your advice on TripAdvisor. It is a great pleasure for entire Novotel Metz Hauconcourt Team to read your gratification ! I am glad to note that you enjoyed all our services. We wish we will have the pleasure to welcome...

Hucknall, United Kingdom
Reviewed 21 February 2017

This was a transit hotel on our way to Italy and the room was good and breakfast very good. We only stayed the one night but will probably return again as we were more than happy. We did not try the food as we arrived too late.

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Thank Steve L
Sébastien B, Directeur général at Novotel Metz Hauconcourt, responded to this review

Dear Steve L, We thank you for having taken time to announce us your remarks concerning your stay in our establishment. Your remarks are precious us. Thank tou for all your compliments. We always do our best to give to our clients the best services possible. We will be happy to welcome you again in the Novotel Metz Hauconcourt. Best...

Telford, United Kingdom
Reviewed 7 February 2017

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Thank Bigbigroy
Sébastien B, Directeur général at Novotel Metz Hauconcourt, responded to this review

Virginia
Reviewed 3 February 2017

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1Thank Maria P
Sébastien B, Directeur général at Novotel Metz Hauconcourt, responded to this review

Bristol, UK
Reviewed 3 January 2017 via mobile

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Thank HotelLover2009
Sébastien B, Directeur général at Novotel Metz Hauconcourt, responded to this review

London
Reviewed 15 December 2016

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Thank Lovefoodandculture
Sébastien B, Directeur général at Novotel Metz Hauconcourt, responded to this review

Exeter, United Kingdom
Reviewed 10 December 2016

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Thank 164traveler
Sébastien B, Directeur général at Novotel Metz Hauconcourt, responded to this review

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Novotel Metz Hauconcourt is located 15 min from the city centre, close to several business parks. At the intersection of the A4 (Paris Strasbourg) and A31 (Luxembourg Lyon) motorways, the hotel is ideal for guests on a business trip and for conferences and seminars. This 3 star hotel is surrounded by green parkland and offers 132 airconditioned rooms and several meeting rooms. For a relaxing break, enjoy our outdoor pool and the popular fun park, Walygator, just 5 min away. Free private car park. ... more   less 

Additional Information about Novotel Metz Hauconcourt

Address: 16 route de Maizieres, 57280 Hauconcourt, France
Region: France > Grand Est > Moselle > Hauconcourt
Price Range: £56 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Metz Hauconcourt 4*
Number of rooms: 132
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Also Known As:
Novotel Metz
Metz Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Metz Hauconcourt staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All Novotel rooms are much of a muchness”
Bigbigroy, 7 Feb 2017 | Read review
“all rooms are good”
164traveler, 10 Dec 2016 | Read review
“In a side where our rooms where, we did not notice any noise”
evangelosk188, 7 Nov 2016 | Read review
“Check where your room is before carrying all your bags in - the side door straight into the car park may be nearer to your room.”
Ladygeeke, 1 Sep 2016 | Read review
“Although different rooms, our room was laid out exactly the same on both occasions we stayed there.”
terryh779, 21 Jun 2016 | Read review
5 of 5
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US$92* /night
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Prices are for 1 room, 2 adults
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