SureStay By Best Western Helen Downtown
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SureStay By Best Western Helen Downtown

Traveller (57)
Room & Suite (35)
Rusted and damaged pool door
Pool & Beach (6)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

3.5
#2 of 4 motels in Helen
4.6 of 5 bubbles
Location
3.7 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.7 of 5 bubbles
Value
At the SureStay By Best Western Helen Downtown in Helen, GA, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Kids stay free
Meeting rooms
Non-smoking hotel
24-hour front desk
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Complimentary Instant Coffee
Complimentary tea
Snack bar
Vending machine
Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Microwave
Cable / satellite TV
Complimentary toiletries
Iron
Private bathrooms
Tile / marble floor
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Budget
Family
Languages Spoken
English
Hotel links
Special Offer:Click Here to Book Direct & Save Online

Location

8396 S Main St, Helen, GA 30545
849Reviews1Q+A10Room tips

Reviews
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Detailed Reviews
Blayne D wrote a review Feb 2020
Knoxville, Tennessee3 contributions
4.0 of 5 bubbles
The wife and I ran away for the weekend to Helen, GA, to experience the Bavarian vibe.
We stayed at the SureStay Hotel, because it was affordable, available, and had a jacuzzi in the room :)
I was a little skeptical when I first started thinking about staying in a two star hotel, but was very pleasantly surprised by the SureStay. All of the facilities were very clean and well cared for. I really liked the fact that the rooms didn't have crappy carpet, but instead had laminate floors. Everything worked in the room.
The closest I had to a gripe was that the tv remote was very generic, and the only functions on it that seemed to work was channel and volume, no closed captions, no mute, no sleep timer.

We're already having discussions about making another trip to Helen and staying there, so it wasn't a big issue.
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Review collected in partnership with Best Western
Date of stay: February 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 899brandyn, Front Office Manager at SureStay By Best Western Helen Downtown
Responded 20 Feb 2020
We are glad you enjoyed your stay and look forward to having you back in the future
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jennsgunn wrote a review Jun 2020
Athens, Georgia1 contribution1 helpful vote
3.0 of 5 bubbles
The doors (room door and bathroom) were both soiled. The hotel limited the quanitity of breakfast items a guest could have to 1 (we ate elsewhere). I have yet to stay in a room in Helen that didn't smell a bit musty, rooms are always humid (in my opinion) at all hotels. This room was updated, but curtains were in rough shape, did not stay closed, I used hair clips to hold them shut and seal the gap. I loved not having carpet, but after showering the floor was very slippery and I slipped a few times on the floor from the level of humidity. The pool area is nice, but air inside was extremely hot as it was about 90 outside the enclosed pool area, but the water felt great.
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Review collected in partnership with Best Western
Date of stay: June 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
johnjQ6437VB wrote a review Mar 2022
Smyrna, United States20 contributions4 helpful votes
4.0 of 5 bubbles
If you are looking for a budget friendly hotel within walking distance to everything look no further than Sure Stay Hotel staff was very friendly and recognized that I was a diamond member. They do offer a modified breakfast of yogurt cereal and heated biscuits. Overall its a great hotel with classic charm would stay again on future visits to Helen Ga.
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Date of stay: March 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: If you are disabled or elderly I would recommend the first floor since there is not a elevator.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carol Powell, General Manager at SureStay By Best Western Helen Downtown
Responded 4 Apr 2022
Thank you for your review! We sincerely appreciate your comments and look forward to serving you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laurie W wrote a review Oct 2022
Riverview, Florida2 contributions1 helpful vote
Hotel's Favourite
5.0 of 5 bubbles
My stay was excellent. It is within walking distance of everything. It was very clean. The showers have amazing water pressure. The breakfast has almost anything you can think of. There is a heated pool. The staff is very friendly and accommodating I would definitely stay here again.
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Review collected in partnership with Best Western
Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carol Powell, General Manager at SureStay By Best Western Helen Downtown
Responded 3 Nov 2022
Laurie W, thank you so much for reviewing our newly renovated downtown hotel! We always strive to make our guests feel comfortable by delivering great hospitality and clean accommodations!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GrandPenguins wrote a review Nov 2020
Knoxville, TN515 contributions112 helpful votes
2.0 of 5 bubbles
This is our third stay at a SureStay in the last 50 days. While we realize this is a "low end" Best Western hotel we expected more from a hotel with this brand than a redo of some other hotel from the past. Our room was 107The bed was either cheap or worn out and probably both. The mattress really needs to be replaced. The drape over the window was a single panel that barely covered the window. The curtain rod was about 2 feet longer than the drape. The AC/heater would come on and go of very frequently and would wake us up or keep us from going to sleep. The shower had a new rod that bows out to allow more room in the tub but was either hung too high or the curtain was too short allowing water to escape the tub and go out onto the floor and get the bathmat wet. We we made our reservation in advance with a deposit to hold our room, we never realized this hotel probably only had a dozen rooms filed. The check-in took about 15 minutes as the clerk apparently had computer problems with the guest in front of us. The breakfast that we could take to uur room was better than others with GOOD coffee and Otis Spunkmeyer muffins.
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Date of stay: November 2020
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Shop around as there were many vacancies on a Wednesday in November
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leon E wrote a review Jan 2022
2 contributions
5.0 of 5 bubbles
My family and I came to Helen for a winter vacation. Upon check-in, Tammy greeted us and made us feel right at home. Our kids were tired from the drive, but she went above and beyond and offered crayons and coloring books. She even remembered their names and greeted us every time we saw her. Our room was clean and the staff was extremely friendly. Lennie was our housekeeper and she brought us extra towels and room refreshments without us asking - she truly cared about the quality of our stay and knew what we needed. Because it was so cold outside, we swam in the heated indoor pool and the front desk recommended excellent restaurants. I can’t say enough about how great our stay was. We will definitely be back and thank you for a great stay!
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dana Bates, Other at SureStay By Best Western Helen Downtown
Responded 26 Jan 2022
Dear Leone858 Thank you so much for taking the time to write about your recent stay with us. We are all thrilled you guys enjoyed everything. I can’t thank you enough for recognizing Lennie and Tammy, I am truly blessed to have both on our staff and will definitely will pass along your kind words. We all hope to see you guys in the future! Sincerely Dana W Bates Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jessica D wrote a review Jun 2020
Gadsden, Alabama16 contributions8 helpful votes
1.0 of 5 bubbles
I would give it a zero rating if I could. This place is a dump! The staff is rude and the hotel is extremely run down. We tubed all day and they didn’t clean our room while we were gone. We tuned all day and came back to a room without any towels. When we asked for clean towels they informed us they didn’t have any and wouldn’t have any for a few hours. We were sitting in our room soaking wet with no towels.. My husband walked to the lobby and got towels off the linen cart himself. The people at the front desk were extremely rude and sarcastic. This is the worst customer service I’ve ever experienced. They advertise free breakfast which is also a joke. You can have one item per person. They had cereal with no milk. We paid $430 for two nights and I wouldn’t have paid $40 a night if I had seen it before hand. It’s very outdated and the mattresses are worn out. I will never stay here again.
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rhaltn56 wrote a review Jun 2021
Murfreesboro, Tennessee203 contributions80 helpful votes
2.0 of 5 bubbles
First, listen to what customer requests, I even called to make sure a ground floor room was available, when arrived was put on second floor with stairs and requested ground due to handicapped person traveling with me, asked staff about issue and was told not on reservation, I requested on Best Western reservation site, and then called the hotel, in person, also with request. Was put next to smoking room, was not sure the room I stayed in had smokers before, had a smell, and commode was loose when sit down on, not the typical Best Western experience. Overpriced for what you get. It is an older motel but still needs to be up to Best Western standards.
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Review collected in partnership with Best Western
Date of stay: June 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dana Bates, Other at SureStay By Best Western Helen Downtown
Responded 19 Nov 2021
Dear rhaltn56, Thank you for taking the time to write about your recent stay with us. By letting us know what and where we can improve helps us fine tune our operations. I am sincerely sorry that somewhere along the way the communication broke down. I have addressed this issue and will continue to work on this so that this will not occur in the future. Again, I am very sorry for the inconvenience you guys had to experience. Sincerely, Dana W. Bates Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jewhite02 wrote a review Aug 2021
Fayetteville, North Carolina1 contribution
2.0 of 5 bubbles
Room was infested with ants and I had to throw out lots of food. Maintenance came in and sprayed the room and that night and now next day we found more ants crawling around in the room. The hotel is centrally located and was easy to get to It was within walking distance to all of the downtown shops and restaurants.
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Review collected in partnership with Best Western
Date of stay: August 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James King, Guest Services / Front Office at SureStay By Best Western Helen Downtown
Responded 17 Aug 2021
Thank you for your review. On behalf of all of us at the SureStay in Helen, I would like to apologize for your experience that did not meet or exceed our standards. Your review will be used to help us in our constant pursuit to provide each of our guests with the best experience possible. I hope you will consider staying with us again!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jennifer L wrote a review Jul 2020
Lafayette, Louisiana2 contributions
5.0 of 5 bubbles
This hotel saved the night! We initially drove in to town and rented a room on the river, which turned out to be such a nightmare that we left after spending about an hour in total in the room.

We popped over to SureStay where the front desk clerk graciously brought me to inspect the room before I rented. Everything checked out. Room 204 is clean, beds are comfortable, pillows are in abundance and super fluffy, there are no odors nor musty smells, and most importantly the AC blows nice and cold.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mobile14302901871 asked a question Apr 2021
Savannah, Georgia
Are small dogs allowed?
Answer from Dana B
I am so sorry- I see this question was asked way back in April 2021. Unfortunately, we only allow services animals. Please let me know if you have any further questions and or concerns. Thanks Dana W Bates- Assistant General
Mick wrote a tip Nov 2023
44 contributions2 helpful votes
5.0 of 5 bubbles
"Don't worry about parking in downtown Helen, you can walk to everything from the Sure Stay."
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Helen C wrote a tip May 2023
Renton, Washington1,099 contribution232 helpful votes
4.0 of 5 bubbles
"Weekend of May 27 is the Bavarian Festival. June 1-3 is the Hot Air Balloon Festival. "
Read full review
johnjQ6437VB wrote a tip Mar 2022
Smyrna, United States20 contributions4 helpful votes
4.0 of 5 bubbles
"If you are disabled or elderly I would recommend the first floor since there is not a elevator."
Read full review
Christopher M wrote a tip Nov 2021
1 contribution1 helpful vote
5.0 of 5 bubbles
"Clean, affordable, fun!"
Read full review
GrandPenguins wrote a tip Nov 2020
Knoxville, TN515 contributions112 helpful votes
2.0 of 5 bubbles
"Shop around as there were many vacancies on a Wednesday in November"
Read full review
Not the right property for you?
There are more places to choose from in the Helen area.
PRICE RANGE
£91 - £175 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
super 8 helen ga hotel helen, helen super 8 hotel, super eight helen, helen super eight
FORMERLY KNOWN AS
Super 8 Helen GA
LOCATION
United StatesGeorgiaHelen
NUMBER OF ROOMS
57
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SURESTAY BY BEST WESTERN HELEN DOWNTOWN - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about SureStay By Best Western Helen Downtown
Which popular attractions are close to SureStay By Best Western Helen Downtown?
Nearby attractions include AxeBilly Helen-Ga (0.2 miles), Bavarian Mountain Miniature Golf (0.3 miles), and Georgia Mountain Coaster (0.1 miles).
What are some of the property amenities at SureStay By Best Western Helen Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SureStay By Best Western Helen Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay By Best Western Helen Downtown?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at SureStay By Best Western Helen Downtown?
Yes, free parking is available to guests.
What are some restaurants close to SureStay By Best Western Helen Downtown?
Conveniently located restaurants include Cowboys & Angels Restaurant and Bar, Bodensee Restaurant, and Bigg Daddys Restaurant and Tavern.
Are there opportunities to exercise at SureStay By Best Western Helen Downtown?
Yes, guests have access to an indoor pool during their stay.
Is SureStay By Best Western Helen Downtown located near the city centre?
Yes, it is 0.8 miles away from the centre of Helen.
Are there any historical sites close to SureStay By Best Western Helen Downtown?
Many travellers enjoy visiting Hardman Farm (1.3 miles), Old Sautee Store (3.2 miles), and Romeo and Juliet Indian Mound Tragedy Site (1.5 miles).
Is SureStay By Best Western Helen Downtown accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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