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Quality Inn Richmond Hill

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Traveller (39)
Room & Suite (20)
Pool & Beach (4)
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Overview
  • Excellent12%
  • Very good17%
  • Average20%
  • Poor18%
  • Terrible33%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (91)
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Reviewed 14 March 2017

The bathroom had a dirty washcloth hung over the shower curtain. When someone leaves something like that behind when cleaning it really makes you wonder what else was missed or skipped !! The bed was very comfortable tho.More

Review collected in partnership with this hotel
Thank capecodder2016
Response from MasterkeyHotels, Guest Relations Manager at Quality Inn Richmond HillResponded 15 March 2017

Dear Valued Guest: Thank you for taking the time to provide us with feedback regarding your most recent stay. We are pleased you found our beds comfortable, however, we apologize that your experience was anything less than satisfying. Housekeeping definitely failed to follow proper cleaning...More

Reviewed 16 January 2017 via mobile

The lady at the frone desk in the morning was rude as hell are toilet ran over at 7 after i busted my butt it was cold we stood out side and the smoke must of blew back in she accused us of smokin in...More

Thank tlc99993rd
Response from MasterkeyHotels, Guest Relations Manager at Quality Inn Richmond HillResponded 17 January 2017

Dear Valued Guest: Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. It appears that we definitely failed when it comes to front desk procedures in handling this type of situation. The...More

Reviewed 4 January 2017 via mobile

Rooms were run down. Price was too high. Breakfast was minimal. Do not stay here. Staff was friendly. Beds were horrible, my back hurt in the am and still had to drive 7 hours the next day. Not a good stop.More

Thank Steve P
Response from MasterkeyHotels, Guest Relations Manager at Quality Inn Richmond HillResponded 6 January 2017

Dear Valued Guest: Thank you for taking the time to provide us with feedback regarding your most recent stay. Sorry to hear you did not have a completely satisfied stay. We do apologize for your inconvenience with our Breakfast selection and the comfort of our...More

Reviewed 25 December 2016 via mobile

Very disappointed. Mirror dusty, sink needs to be replaced, dirty signs on counter, plus so much really nasty details (stained toilet, stained tile in shower) hole in wall where cable wire enters room. The beds seem fine. The TV had very bad sound. We paid...More

Thank EllenLybergGreen
Response from MasterkeyHotels, Guest Relations Manager at Quality Inn Richmond HillResponded 26 December 2016

Dear Valued Guest: We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback, as it helps us improve our guest experience. Thank you and we hope you will give us a...More

Reviewed 13 November 2016 via mobile

I was reluctant to stop here but it wasn't bad. Rejected this place 2 years ago. But everything was booked and we gave it a 2nd chance. It was reasonably clean. Yucky carpet and chair, but the beds were clean, bug free and comfy. Very...More

Thank Lonnie M
Response from MasterkeyHotels, Guest Relations Manager at Quality Inn Richmond HillResponded 14 November 2016

Dear Valued Guest: Thank you for this kind review and giving us a 2nd chance. We are happy to hear you found the beds to be clean and comfy, enjoyed the breakfast, and the price was affordable. Your comments have been discussed with the management...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$62 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$62 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (39)
Room & Suite (20)
Pool & Beach (4)
Dining (3)
Questions & Answers
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robert m
11 February 2015|
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Response from bilewis | Reviewed this property |
It's a little hard to remember but I do recall a large room off the attached restaurant that had a number of items. Eggs, waffles, etc. It was cold outside, that day and we were anxious to head south to warmer weather... More
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Votes
Room Tips
"Stay somewhere else."
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"Room 114 is located by the pool and close to the breakfast room."
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"Room 101 was the room we had ...ask to see the room before booking it"
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"stayed on the backside, so might have helped with the sound."
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