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BEST WESTERN Inn & Suites - Midway Airport

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BEST WESTERN Inn & Suites - Midway Airport
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264 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Indianapolis, Indiana
Reviewed 1 week ago

If you are traveling to Chicago, make sure you stay at this hotel. The staff are great and the rooms are very clean. I have been staying at this hotel for years now and have never had any issues. Breakfast is outstanding also. You will not be disappointed.

Review collected in partnership with Best Western
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Helpful?
Thank 832kristenj
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Dear repeat customer, thank you for writing a review. We are happy to be your home away from home. We shared your post with the staff. We look forward to seeing you again.

St. Louis, United States
Reviewed 1 week ago

I enjoyed my one-night stay due to bad weather at the airport. The hotel (& the bed) was clean, staff were polite, and the breakfast was good. It will help to have a shuttle to the airport, even if they charge a small fee for that.

Review collected in partnership with Best Western
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Helpful?
Thank abhijitg2017
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. We have heard this suggestion before, and we are forwarding your suggestion to corporate. This is the season for bad weather in Chicagoland. We are glad everything worked out for you. Gene

Los Angeles, California
Reviewed 4 weeks ago

Went out to eat and passport and cash were stolen from room. Front desk didn't care at all. Rooms must be easy to get into. No forced entry. This hotel is a ghetto gross poor e cause for a place to stay. Don't stay here it's not worth it.

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Helpful?
Thank anneK3619PC
Management response:

Dear Valued Guest, I am very sorry to hear that your passport and cash came up missing. In the event that someone turns it in we will certainly reach out to you. In the pass some other guest had stated that some one had stolen his Rolex watch. A few days later I get a call stating that he had...

Saint Helens, Oregon
Reviewed 4 weeks ago via mobile

We are Diamond members with Best Western - we stay at Best Western's/Hotels about 25-35 nights a year. This by far was the worst hotel we have stayed in EVER! With our Diamond status we are eligible for a free upgrade on our room, if an upgraded room is available. When we called to make our reservation the gentleman tried...

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Helpful?
Thank HBumgardner
Management response:

Dear Value Guest, First, I would like to thank you for bringing your concerns to my attention. I, and my team want to apologize for not able to meet your expectations. We pride on improving and to satisfy all of the needs of our guest. I want to thank you again! Hope that you will give us another try if...

Chippenham, United Kingdom
Reviewed 2 December 2016

The hotel is quite close to Midway airport. The staff are friendly and helpful. I was there for 3 nights and during that time I had to use the business centre a few times. There is only 1 printer and PC but even so I did not have issues getting access to it. The breakfast area is typical of this...

Review collected in partnership with Best Western
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Helpful?
Thank John B
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thank you for writing a review. We're sorry we destroyed your bacon. We're glad that issue was not a deal breaker. We hope you'll come again.

Reviewed 1 December 2016 via mobile

Ok so I am rating this location a 2 because the staff was super friendly and accommodating and I do not want to fault them for the wretched experience that I had here. It is also super close to midway which makes for a quick commute after a long flight,but...there is no shuttle service to or from the airport. A...

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Helpful?
Thank Christina Y
Management response:

Dear Christina, Thank you so much for staying with us and I am please that our staff was friendly and helpful. I do apologize for all of the other points of experience that you have expressed. Your comments are very important to us so that we may improve. I want to thank you again for giving us a try and...

Churchville
Reviewed 7 November 2016 via mobile

We stayed for one night while in town for a family funeral. The location was convenient for where we were visiting and the hotel was very easy to get to from O'Hare International Airport despite being closer to Midway. All of the staff was friendly and helpful. The breakfast was very average but we were able to find items to...

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Helpful?
Thank RoadtripperColl
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. O'Hare and Midway are relatively close to one another, which is fine when the traffic is fine. We passed on your comments to our staff. We hope we'll see you again.

Newborn, United States
Reviewed 31 October 2016

Disappointed with the staff, room, and overall experience. They have a lot of work to do to bring this up to an average place let alone something of quality. The TV didn't work, the toilet would run every 5 minutes. The shower rod was broken. The hotel staff didn't seem very motivated to help fixture or make the experience any...

Review collected in partnership with Best Western
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Helpful?
Thank Travis A
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. Please accept an apology for the room conditions you describe. This isn't typical. We do have a lot of work to do. We hope you'll consider giving us another try.

Racine, Wisconsin
Reviewed 31 October 2016

The Hotel was nice and Clean but i was there for business and it was during the World Series so some of the other guests did not respect the the other guests and were loud one call to the desk took care of the issue.

Review collected in partnership with Best Western
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Helpful?
Thank Wildwied
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thank you for writing a review. We don't envy anyone staying in a Chicago area hotel as the Cubs were winning the World Series. Thanks for the kind comment on the staff. We look forward to seeing you again.

Toronto, Canada
Reviewed 21 October 2016

I would not recommend this hotel: dirty room and lobby, front deck staff don't look and act professionally. For fairness, I didn't have any problems during my stay, breakfast was OK. Will not book it again.

Review collected in partnership with Best Western
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Helpful?
Thank Vladmir N
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. We are sorry to hear that you didn't enjoy your stay. We apologize for the "dirty" conditions.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff

Additional Information about BEST WESTERN Inn & Suites - Midway Airport

Address: 8220 S Cicero Ave, Burbank, IL 60459-1510
Region: United States > Illinois > Burbank
Price Range: £68 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn & Suites - Midway Airport 2.5*
Number of rooms: 86
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Also Known As:
Best Western Inn & Suites-Midway Airport Hotel Burbank
Best Western Inn And Suites-Midway Airport
Best Western Midway Airport
Burbank Best Western
Best Western Burbank
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inn & Suites - Midway Airport staff and other travellers.
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Questions? Get answers from BEST WESTERN Inn & Suites - Midway Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check out the "odors" before you decide on the room in which you are to sleep.”
 of 5 bubbles frenchbug, 11 Oct 2016 | Read review
“Go to another hotel!!”
 of 5 bubbles jtagent, 1 Oct 2016 | Read review
“Pool was not operational.”
 of 5 bubbles djgrwhite, 11 Jun 2016 | Read review
“Try to get a room that doesn't face Cicero”
 of 5 bubbles UofIx3, 22 May 2016 | Read review
“Don't stay here..”
 of 5 bubbles 930ConnieC, 22 Dec 2015 | Read review
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