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Crowne Plaza Chicago SW - Burr Ridge

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Traveller (1)
Room & Suite (54)
Dining (8)
Overview
  • Excellent41%
  • Very good27%
  • Average8%
  • Poor8%
  • Terrible16%
Travellers talk about
“bathroom mirror”(2 reviews)
“little things”(2 reviews)
“modern hotel”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
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Additional information
Offers from Crowne Plaza Chicago SW - Burr Ridge
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Offers from Crowne Plaza Chicago SW - Burr Ridge
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Hotel deals
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (37)
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Traveller rating
15
8
3
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6
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Time of year
LanguageEnglish
15
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6
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All reviewsbathroom mirrorlittle thingsmodern hotelshower headbed was very comfortablegreat locationfreewaytubrefrigeratorfloor
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1 - 5 of 35 reviews
Reviewed 5 days ago

Kicked 71yr old out of room,Refused to book a room Accused our kids of ding dong ditch although they were supervised. illegally remove our belongings from suite,Called police on us. I need more room..More

Thank Angie R
Response from BethJ1070, Assistant Front Office Manager at Crowne Plaza Chicago SW - Burr RidgeResponded 4 days ago

Dear Angie, We always strive to ensure all our guests experience the best visits possible during their travels. Please accept our deepest apology for not meeting your expectations during your family reunion. Our hotel is actively working on improving levels of service, therefore your feedback...More

Hotel's Favourite
Reviewed 28 June 2018 via mobile

The management and staff really stepped up to help our three generation travel group when we became stranded in Chicago Midway Airport. I can’t say enough about their super treatment of our exhausted and frustrated family members ages 9-74!!! The fresh, new environment, beautiful swimming...More

Thank DaleNewJersey
Response from Stephanie S, Front Office Manager at Crowne Plaza Chicago SW - Burr RidgeResponded 4 July 2018

Thank you so much for taking the time to complete a review of our hotel. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are so happy to...More

Reviewed 1 week ago via mobile

We held our 40th Annual Family Reunion at Crowne Plaza Burr Ridge. We have tried to handle the way we were treated at Crowne Plaza Burr Ridge the right way-- not working. (1) a family member was kicked out of his room 3 days after...More

1  Thank Coastal435665
Response from BethJ1070, Assistant Front Office Manager at Crowne Plaza Chicago SW - Burr RidgeResponded 4 days ago

Dear Coastal 435665, Thank you for choosing the Crowne Plaza Burr Ridge to host your family reunion. We always do our very best to go above and beyond for all our guests as we understand how important every special occasion is. We are terribly sorry...More

Reviewed 1 week ago via mobile

We were in town for a funeral, and were grateful for the care and comfort this hotel provided during a stressful time. The hotel was clean and comfortable. The room was relaxing and the bed was among the most restful I've experienced. The staff was...More

Thank papadragon2018
Response from BethJ1070, Assistant Front office manager at Crowne Plaza Chicago SW - Burr RidgeResponded 1 week ago

Dear papadragon2018, Thank you so much for taking the time out of your day to do a review about your recent stay at the Crowne Plaza in Burr Ridge. I am so glad that you found the hotel clean and comfortable and the staff welcoming...More

Reviewed 2 weeks ago

…..but I wouldn’t want to stay any longer. Mainly because of the bathroom. We booked here because of a wedding. The rate was quite low so I would say it is a good value. They are touting themselves as a “luxury” hotel which is a...More

Thank autosuggestion
Response from BethJ1070, Assistant Front office manager at Crowne Plaza Chicago SW - Burr RidgeResponded 1 week ago

Dear Autosugguestion, We would like to thank you for your response. Please accept our sincere apology for your inconvenience. We are terribly sorry that we have fallen short on your expectations. Rest assured that we have shared your comments with the appropriate department to address...More

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About
Description
Discover true comfort at the brand new full service Crowne Plaza SW Chicago Hotel, conveniently nestled in the thriving community of Burr Ridge. Just a stone’s throw away from upscale shopping, world-class dining ...More and an enticing nightlife scene, this modern option among Burr Ridge hotels is located near some of Chicago’s most celebrated attractions, including the popular Brookfield Zoo and Toyota Park, home to the MLS Chicago Fire. Crowne Plaza SW Chicago Hotel offers premier dining experiences onsite in addition to nearly 7,500 square feet of flexible meeting space, making the hotel the ideal venue for corporate events and social gatherings alike. Guests can choose from 123 well-appointed Burr Ridge hotel rooms with a boutique feel, featuring complimentary Wi-Fi, state-of-the-art work stations and even jacuzzi tubs in some suites. Just outside your room, enjoy our 24-hour fitness center, indoor pool, business center and complimentary shuttle. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Shuttle Bus Service
Wheelchair access
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (1)
Room & Suite (54)
Dining (8)
Pool & Beach (4)
Business Centre & Event Rooms (12)
Questions & Answers
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LezleeW
15 August 2018|
Answer
Response from Carla P | Reviewed this property |
Hi, I am not sure. We travelled by bus here. Downtown Chicago is about 19 miles away. I think that there is some kind of train system that can take you to downtown. It would be best to check with the hotel what they... More
0
Votes
Mary F
5 January 2018|
AnswerShow all 5 answers
Response from amyjo777 | Reviewed this property |
I am not sure about the hair dryer. The hotel was nicely remodeled. Would definitely recommend.
1
Vote
Room Tips
"Our room was on the second floor facing the main road - this made it a little noisy at times."
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"Stay away from the side that faces the Highway!"
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"Avoid the freeway side"
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