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Holiday Inn Chicago-Carol Stream

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Holiday Inn Chicago-Carol Stream
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149 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Chicago-Carol Stream
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Showing 148: English reviews
San Juan, Puerto Rico
Reviewed 14 August 2016 via mobile

The place is good enough, and rather centric (right off North Ave) if you're visiting the NW Suburbs. However I was let down when we asked for an extra room for my cousin who had travelled with us to the funeral we were attending, and the hotel attendant (Oksana) actually had us wait a full 24 hours before even giving...

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Helpful?
Thank lrojeda
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your feedback on your recent stay with us. We apprecitate the positive words regarding the housekeeping staff, however I would very much like to know more about the issues you experienced with the front desk staff. This is not typical of our service levels and I would like to know more details about your interactions with our...

Lititz, Pennsylvania
Reviewed 23 July 2016

While visiting Chicago this week I stayed at this hotel due to its location - it is about a 35 minute drive (using the toll-free roads) from O' Hare airport. This is an older hotel but the furnishings in the public areas, in the restaurant, and in my room seemed to be fairly new. The facility is being maintained but...

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Helpful?
Thank BVDPA
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the very detailed review of the various aspects of your stay. Feed back like this is very much apprecaited for us to continue to improve and meet the needs of our guests. It also lets our staff know that the friendly service you recieved was noticed, and that is something they truely appreciate. We look forward to...

Attleboro, Massachusetts
Reviewed 24 June 2016 via mobile

We had bed bugs in the room on the second floor. The hotel is also dark and dingy and not appealing. I do not recommend this hotel. The restaurant and bar were reasonable and the service was good. The front desk was notified of the bed bug issue and responded poorly. I hope they have resolved the issue. But I...

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Helpful?
Thank onedale
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for sharing your experience of your recent visit with us. I sincerely apologize that our staff did not respond to your concerns as you felt they should have and would very much like to speak with you to make things right. Please call 630.665.3000 and ask to speak with the General Manager. I appreciate your praise of our...

Reviewed 11 May 2016 via mobile

I really was excited to stay here. I looked forward to it and thought it would be a step up. It was actually two steps down. When I went to open my room for the first time, the key didn't work. Someone from the front desk came and let me in and went to re-do my key. Everything looked ok...

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Helpful?
1Thank Ann G
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for sharing your experience during your recent visit. Knowing both your areas of enjoyment and understandable concerns during your stay are valuable bits of information for us to continue to improve. We continue to try to improve ourselves everyday, so this feedback is so valuable and will be shared with our team. We hope you will allow us...

Omaha, Nebraska
Reviewed 20 April 2016 via mobile

Had a very relaxing stay at the Holiday Inn -Carol Stream. Clean room with a bed that I wanted to take home..pool and h-tub were soothing after exploring the great city of Chicago. Stayed 2 nights and had zero problems.

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Helpful?
Thank Mark P
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for sharing your recent experience at our hotel. Nice to read that you enjoyed a comfortable visit with us. - And while I'm glad you enjoyed your mattress to the point of "wanting to take it home".....thanks for leaving it for our other guests to enjoy. :-) - Thank you again, and we look forward to seeing you...

Reviewed 14 April 2016 via mobile

Nice hotel, front desk clerks very helpful with information , clean rooms, very nice , comfortable bed, quiet and very relaxing stay, ample parking , restraunt and bar attached to hotel. Definitely a return visit.

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Helpful?
Thank Shawn B
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your kind words regarding our staff and hotel. We not only appreciate your sharing your experience with your fellow travelers, but also that we can look forward to seeing you on your next business trip to our area. Thanks again and we look forward to your return.

Wisconsin
Reviewed 8 April 2016

The king room (333) was spacious enough to walk between the bed & the tv/bureau w/o stubbing toes in the dark, and there was a desk w/enough space to spread out your work.The rm also had micro & frig. The rm & bath were both clean & everything looked in good condition & operated well (the bathroom water is REALLY...

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Helpful?
Thank d m
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you taking the time to complete such a detailed review of all aspects of your stay. We really do appreciate you sharing your experience with your fellow travelers, as well as with us. The praise of our staff and cleanliness of the hotel will be shared with the employees here. I do apolgize for the couple issues you mentioned...

Chicago
Reviewed 6 April 2016

The facility and people at the Holiday Inn were nice. I held a training session for my customers and everyone said they had a great time. The sales staff at the Holiday Inn were very good and assisted me from start to finish. Good value.

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Helpful?
Thank wheatonnitz
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your praise of our staff and the hotel. It's nice to read that you had a successful meeting, found our staff helpful and that you recieved a good value. We look forward to seeing when you host your next event. Thank you for sharing.

Reviewed 22 March 2016 via mobile

We have stayed here several times while visiting my son at nearby Wheaton college. Always very clean, large pool and hot tub, and friendly, helpful staff! Very close to restaurants and shopping. Highly recommend this hotel.

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Helpful?
Thank aerobinson
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Glad to read that your multiple stays with us have been enjoyable on your trips to our area to visit your son at Wheaton College. Thank you for your praise of our staff and the hotel, it is always nice to read and very much appreciated. We look forward to seeing you again soon!

Appleton, WI
Reviewed 8 January 2016 via mobile

Return visit for work. There aren't many hotels close to Wheaton. Staff was good, room clean, bedding good, heating is a little tricky to control, wifi was a bust! I could never connect and when I did it was for seconds. There is a restaurant in the hotel - never tried it. Not too many other places to eat near...

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Helpful?
Thank Wiscmom2
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking the time to share your experience. Its nice to read that your found the staff, room cleanliness and bedding to your liking. I apologize that you had difficulties with the internet service. We understand how important internet service is today. For your future visits to our area, please know we have 24/7 support available to aid...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
*** Expanded & Upgraded Fitness Room *** Redecorated Indoor Pool & Whirlpool *** 37"LCD TV's in Every Room ***Experience the difference in service at the Holiday Inn & Suites Carol Stream The pride of Carol Stream, the Holiday Inn & Suites is located 4 miles west of I-355 off North Ave. (Rt 64), just a few minutes from companies such as Fuji Film, New Holland, Invensys, McKesson, Con Agra, Graphic Packaging, Spraying Systems, Inland Group, Smurfit Stone, Everpure, Planmeca, and more. Carol Stream is adjacent to Wheaton, Bloomingdale, Glendale Heights, and Hanover Park.This hidden gem boasts quality in every room, like free high-speed Internet, refrigerators, and pillow top mattresses. It also stands alone with its 2 room and whirlpool suites, which have been completely redecorated and feature 37" LCD & 42' Plasma TVs. Hospitals: Central DuPage Hospital and Glen Oaks Hospital. Colleges: Wheaton College and College of DuPage. Local attractions include the Billy Graham Center, Cantigny Museum and Center Ice Arena, only 25 miles from downtown Chicago with Metra Train service available to make travel easy. Families can enjoy shopping at several local malls, Cosley Animal Zoo, & Brunswick Zone (right next door). ... more   less 

Additional Information about Holiday Inn Chicago-Carol Stream

Address: 150 S Gary Ave, Carol Stream, IL 60188-2079
Region: United States > Illinois > DuPage County > Carol Stream
Price Range: £84 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Chicago-Carol Stream 3*
Number of rooms: 193
Reservation Options:
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Also Known As:
Holiday Inn Chicago-Carol Stream Hotel Carol Stream
Holiday Inn Carol Stream
Carol Stream Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Chicago-Carol Stream staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Chicago-Carol Stream staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay here”
Jp105-13, 3 Dec 2016 | Read review
“Did not stay, just used banquet room. Perfect size.”
wheatonnitz, 6 Apr 2016 | Read review
“We found the top floor to be very nice and quiet.”
trueindigo, 17 Nov 2015 | Read review
“Suites offer full size refrigerators, cook tops and microwaves, everything you need to prepare your own meals.”
RoyF681, 26 Oct 2015 | Read review
“Maybe away from the ballrooms if there is a loud party that night.”
R2731XUlisac, 25 Aug 2015 | Read review
5 of 5