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The Ritz-Carlton, Chicago

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Traveller (105)
Room & Suite (145)
Dining (33)
Overview
  • Excellent81%
  • Very good12%
  • Average3%
  • Poor3%
  • Terrible1%
Travellers talk about
“the club lounge”(23 reviews)
“candy cart”(9 reviews)
Free Internet
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Chicago
Special Offer: Stay Cozy Inside
Hotel packages
Offers from The Ritz-Carlton, Chicago
Special Offer: Stay Cozy Inside
Hotel packages
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Rooms
1 May2 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (385)
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379 results
Traveller rating
299
46
15
12
7
Traveller type
Time of year
LanguageEnglish
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299
46
15
12
7
Show reviews that mention
All reviewsthe club loungecandy cartwater tower placeguest relationsgreat hotelwedding weekendpleasure of stayingstar hotelthe john hancock buildinglake michiganconcierge stafffitness centerwonderful stayguest roomshotel lobbythe entire staffcity view
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1 - 5 of 379 reviews
Reviewed today

Wonderful property, attentive staff. Completely redone since my last stay. Excellent location near Michigan Ave. Walk to shopping and excellent restaurants. Favorite hotel when I come to chicago for business or pleasure.

Review collected in partnership with this hotel
Thank sepdds
Response from Kathryn H, Manager at The Ritz-Carlton, ChicagoResponded today

Dear sepdds, Thank you for sharing your recent experience with us on TripAdvisor. I am delighted to hear that we are your favorite hotel when visiting Chicago! We look forward to welcoming you back again soon! Sincerely, Kathryn Howard Director of Quality

Reviewed today

The Ritz is perfectly located for shopping, dining, and cultural activities and is conveniently attached to Water Tower Place. Extraordinarily customer service is unparalleled and the facilities are top rate.

Review collected in partnership with this hotel
Thank Suddrethks
Response from Kathryn H, Manager at The Ritz-Carlton, ChicagoResponded today

Dear Suddrethks, Thank you for sharing your recent experience at The Ritz-Carlton, Chicago on TripAdvisor. We truly appreciate your feedback and kind words and we look forward to welcoming you back to The Ritz-Carlton, Chicago again soon! Sincerely, Kathryn Howard Director of Quality

Reviewed 3 days ago via mobile

We recently stayed at the hotel and very much enjoyed ourselves! The hotel recently completed a major renovation. The hotel lobby is beautiful and the lobby bar and restaurant- on the 12th floor are beautiful! We requested a lakeside room and it was amazing! I...More

1  Thank Alice A
Response from Kathryn H, Manager at The Ritz-Carlton, ChicagoResponded today

Dear Alice A, Thank you for sharing your recent experience with us on TripAdvisor! We are thrilled that you enjoyed our recent renovation as well as your lake view room! We truly appreciate your kind words regarding Daniela, she truly is a delight to have...More

Reviewed 3 days ago

Location can't be beat, and renovated rooms are very nice and spacious. Staff is friendly, helpful, and approachable. Cafe and bar were also fun.. served good coffee and breakfast items. Nice bar for cocktails and apps before theatre. Will return!More

Review collected in partnership with this hotel
1  Thank lisabQ1078JB
Response from Kathryn H, Manager at The Ritz-Carlton, ChicagoResponded yesterday

Dear lisabQ1078JB, Thank you for sharing your recent experience with us on TripAdvisor! We are thrilled that you had an enjoyable stay with us and felt our Ladies and Gentlemen were friendly, helpful and approachable! We truly appreciate your kind words and look forward to...More

Reviewed 5 days ago via mobile

This was a reward for my 13 year old son for his competitive season to include the regionals held in Chicago. For a family of three, we were treated very well to include a great dinner at the modern Italian restaurant. As expected, it is...More

2  Thank CavemanRick
Response from Kathryn H, Manager at The Ritz-Carlton, ChicagoResponded 4 days ago

Dear CavemanRick, Thank you for sharing you and your family's recent celebratory trip to The Ritz-Carlton, Chicago. We are so glad that you enjoyed your stay with us as well as your dining experience in Torali. We look forward to welcoming you and your family...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$292 - US$835 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Chicago
#10 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#13 Family Hotel in Chicago
#21 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$292 - US$835 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Chicago
#10 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#13 Family Hotel in Chicago
#21 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (105)
Room & Suite (145)
Dining (33)
Pool & Beach (5)
Amenities (35)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Nearby
Streeterville
Streeterville is where visitors head for play at Navy
Pier, a pseudo amusement park and development of
restaurants, shops, rides, and other activities.
You’ll find lots of action and excitement on the
docks. Along the pier, you’ll see the statue of the
captain for whom Streeterville is named. While you
enjoy your fair share of sightseeing at the pier, you
can also visit other popular attractions there such as
...More
Questions & Answers
Ask a question
Stephen03957
24 February 2018|
AnswerShow all 3 answers
Response from Kathryn H | Property representative |
Dear Stephen03957 Thank you for your inquiry! Wifi is complimentary for all rewards members! If you are not a rewards member we are happy to sign you up upon arrival to enjoy some of the many perks that go along with our... More
1
Vote
Alkhalidy
15 February 2018|
Answer
Response from Kathryn H | Property representative |
Good Morning Alkhalidy, Thank you for your inquiry! As a platinum guest you will receive: -1000 bonus points upon arrival -Priority late check out of 4:00PM -10% off in our Gift Shop on Ritz-Carlton branded... More
0
Votes
Alkhalidy
15 February 2018|
Answer
Response from Kathryn H | Property representative |
Good Morning Alkhalidy, Thank you for your inquiry! As a platinum guest you will receive: -1000 bonus points upon arrival -Priority late check out of 4:00PM -10% off in our Gift Shop on Ritz-Carlton branded merchandise -50... More
0
Votes
Room Tips
"Request an even numbered room,"
Read review
"From our room we could see Navy Pier and a spectacular view of downtown. Sunset lighting made the view quite..."
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"The hotel is steps from the museum of contemporary art and shopping and dining on the miracle mile."
Read review
"Ensure the staff know if you are celebrating something special."
Read review
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