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The Ritz-Carlton, Chicago

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#30 of 188 Hotels in Chicago
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The Ritz-Carlton, Chicago
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1,972 Reviews from our TripAdvisor Community

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Showing 1,914: English reviews
Milwaukee, Wisconsin
Reviewed 3 days ago NEW

Less satisfied with Ritz Chicago other than other properties in the world. Overall nice stay but I got no wine glasses in my room and broken shower head cause low stream volume and pressure. I would rather choose WA next time.

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Helpful?
Thank Ruinan1223
Istanbul
Reviewed 5 days ago NEW

We had everything expected from Ritz Carlton, starting from concierge level to housekeeping.The staff were very kind and attentive. Our room was very clean and done two times a day . There was no buffet at breakfast, we had to choose from the menu and it was overpriced compared to many hotels with high standarts and at Thanksgiving Day the...

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1Thank Julide B
Suwanee, Georgia
Reviewed 6 days ago NEW

When we can we stay at Ritz properties...The Ritz-Carlton Chicago delivered the same level of service, room appointments, club level experience that completed a great birthday weekend in the windy city. The fitness center is better than most and location is hard to beat, central is Chicago 'everything'.

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1Thank Jason B
Saint Louis, Missouri
Reviewed 1 week ago NEW

We really enjoyed our experience at the Ritz, Chicago. The overall hotel experience at RC properties is always fantastic. Bill K., the Club Level Concierge, is the most impressive we've encountered at any hotel property, period. Such a nice guy and so helpful. I suggest that you book a Club Level room - it is well worth the cost.

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Helpful?
1Thank nikalsirk
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear nikalsirk, Thank you for review on TripAdvisor and your kind words about Bill K, I will be certain to relay your comments to him. We are so pleased to hear you were able to enjoy our brand new Club Lounge and look forward to welcoming you back soon. Kindly, Karl Budnik Hotel Manager The Ritz-Carlton, Chicago

Saint Joseph, Michigan
Reviewed 1 week ago

I just felt underwhelmed. Staying at the other luxury hotels in Chicago - Trump(unfortunate), Hotel Langham, Four Seasons and the Waldorf - my wife and I felt much more appreciated. We tend to stay one or two times a year downtown in one of these types of hotels. Greeted on arrival with a someone waiting to assist with whatever was...

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1Thank Christopher T
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Christopher T, Thank you for your feedback. It’s great to hear you enjoyed your room accommodations and spa treatments. I am disheartened to hear you didn't experience our gold standard of service from our Ladies and Gentlemen, but your feedback will help us deliver this brand promise. We hope to welcome you back soon for an exceptional stay. Sincerely,...

St. Petersburg, Florida
Reviewed 1 week ago

The Ritz Carlton Chicago is beautiful! We stayed on the Club level and it was a wonderful experience. The concierge staff was extremely helpful and accommodating to our every need. The spa was luxurious and gym had top notch equipment. We had a fabulous time!

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1Thank H6068HIhollym
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 1 week ago

We have always enjoyed our stays at the Ritz but this visit was very special! Our sons and their wives came to Chicago from New York and Switzerland for a family Thanksgiving. Our room was perfect...the lake view was beautiful. We loved the new bathroom...shower and bathtub. The Nespresso machine was a nice addition. We also enjoyed to new exercise...

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1Thank A TripAdvisor Member
KarlBudnik, Hotel Manger at The Ritz-Carlton, Chicago, responded to this review

Thank you for your kind review on TripAdvisor. We are so glad to hear you were able to experience a wonderful thanksgiving with us and create a new family tradition. We look forward to welcoming you back when our brand new pool opens up. Kindly, Karl Budnik Hotel Manager The Ritz-Carlton, Chicago

Miami, Florida
Reviewed 1 week ago

I came here to celebrate an anniversary with my boyfriend, and had the most incredible stay. Minor hiccups- room was not available upon arrival (after providing ETA a week prior to stay), and surprise amenity wasn't in the room. That being said, the rest of the stay was seamless and we had a great time. Incredible location for newbies in...

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1Thank Veronica T
London, United Kingdom
Reviewed 1 week ago

Stayed at the Ritz Carlton for Thanksgiving - exceptional service, especially from Laurel at the Concierge desk who always went the extra mile to help us. The hotel is in a great location and will now be our go to hotel in Chicago!

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1Thank TheNewRyback
Washington DC, District of Columbia
Reviewed 1 week ago

Don't get me wrong. The hotel is beautiful. But for the price, I expected a bit more...luxury. There were two elevators out of service, and we had to take the stairs on multiple occasions. Normally this wouldn't be a problem, but we were hauling a lot of luggage and it made the process a bit unpleasant. I was here for...

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1Thank Danny S
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Danny S, Thank you for sharing the details of your recent stay. We are grateful to hear you experienced first class service from our ladies and gentlemen and enjoyed your room accommodations. We are excited about the upcoming developments that will address your areas of concern. We hope to get the opportunity to welcome you back in the future...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: £225 - £536 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#12 Spa Hotel in Chicago
#15 Family Hotel in Chicago
#22 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with Lake Michigan view would be suggested”
 of 5 bubbles JulideB, 1 Dec 2016 | Read review
“High floor and Club Level”
  • Lake view from room
 of 5 bubbles 162jasonb, 30 Nov 2016 | Read review
“Club Level is well worth the cost”
 of 5 bubbles nikalsirk, 29 Nov 2016 | Read review
“A room on one of the top floors will offer views of the water.”
 of 5 bubbles 360dannys, 28 Nov 2016 | Read review
“I like a view of the city especially at night.”
 of 5 bubbles freddiecat7, 22 Nov 2016 | Read review
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