We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Not as opulent as other JW properties. Highlights: The Sunday evening concierge offering. Great selection of hors d'ouevres and complimentary wine. Concierge is on the smaller size and on the weekend it was packed. Comfortable bed and nice sized bathroom. Hair dryer kept shutting off...More
Stayed here for a short business trip; great location downtown, within minutes of several fast food restaurants, healthy salad place, fine dining, Starbucks, and Walgreens; the executive lounge was one of the best I've ever seen; room was clean and very quiet; bed was firm;...More
Everything seems close to this hotel location. It was convenient to reach here from the airport, as you take the blue line to get off at Clinton and walk 6 blocks to reach this hotel. The Willis tower and Chicago Union station are blocks away....More
For our annual girls’ trip, we selected the JW Marriott because the majority of the girls are Gold members. The location is not ideal for a girls trip, with the caveat that there is a Starbucks on the corner. The Waldorf Astoria is in a...More
2 Thank CaliforniaSweetpea
Response from Michael D, Front Office Manager at JW Marriott ChicagoResponded 5 days ago
Thank you for you valued feedback. We would like to resolve this issue to your satisfaction. Can you please contact me at the hotel by calling (312)660 - 8200 and asking for the available Front Desk manager. Thank you
This is a beautiful property. Our room was dirty and we had to ask the front desk to send up housekeeping. The staff at our stay were great. We are platinum but no one explained how the spa worked so that was not great. The...More
Thank Helen S
Response from Pietrina M, Manager at JW Marriott ChicagoResponded 6 days ago
Thank you for your feedback. We are pleased our staff provided you with excellent service. We regret the issues you encountered during your stay were not remedied to your satisfaction, and do hope to see your return to the JW Marriott. Should you...More
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of
the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.