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The Gwen, a Luxury Collection Hotel, Chicago

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#69 of 185 Hotels in Chicago
Certificate of Excellence
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The Gwen, a Luxury Collection Hotel, Chicago
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3,097 Reviews from our TripAdvisor Community

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Showing 2,922: English reviews
Dallas, Texas
Reviewed yesterday NEWvia mobile

We had such an amazing experience here! Alexandria at the front desk made sure we were well taken care of when the key systems were down. Andrew and Mark at the bar gave us a wonderful experience at the bar! Mark filled our night with great conversation, drinks and hospitality. Our visit was very enjoyable and we appreciate all the...

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Helpful?
Thank mellybella
Chicago, Illinois
Reviewed 4 days ago NEW

This hotel exudes comfort from the moment you arrive. The front Desk Staff is friendly and inviting. I was in my room in minutes. The room was very comfortable and well appointed. The bed was a dream to sleep in. I hope to be back in Chicago again soon.

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Thank Timothy N
Silver Spring, Maryland
Reviewed 5 days ago NEWvia mobile

Had travelled to chicago and stayed at gwen. Checked in and went to the room the bathroom was leaking and taps were broken. The rooms are dated and not clean at all. I will be visiting chicago for work for next three months and cant say i will stay there ever.

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1Thank Neeraj B
Marcus C, Director of Sales at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Hello - Thank you for sharing your feedback. We are sorry to hear that you did not have an enjoyable experience with your guest room. We are currently undergoing a full guest room renovation and our new rooms will come back available to the public starting next week. We would love for you to experience our new room product, if...

Linden, New Jersey
Reviewed 1 week ago

we've been going to Chicago for 20+ years and have stayed at the The Four Seasons, Sofitel, The James and The Peninsula and but the Gwen has fast become our favorite. Staff is awesome, rooms are spacious with terrific amenities (individual reading lights), lots of plugs to recharge accessories, great bedding/pillows, powerful showers. etc. Self park is 2 minutes away....

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Thank debbakesalot
Chicago, United States
Reviewed 1 week ago via mobile

We had a nice stay at The Gwen. The room we reserved wasn't quite ready when we arrived, so we were offered some drink tickets while we waited. As a platinum SPG member was given the option for free breakfast. The room had a nice view of Hancock tower. Breakfast the next day was nice, however it wasn't "free" but...

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1Thank Joseph P
Chicago, Illinois
Reviewed 2 weeks ago

We stayed 1 night over New Year's Eve, great location, nice lobby, large room, large bathroom, but was dissapointed in the lack of friendliness and communication of the staff. Didn't have time to make a reservation at any of the great restaurants in the area so we booked Circa in the hotel, very sorry we did, it's located in the...

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4Thank M S
Singapore, Singapore
Reviewed 2 weeks ago via mobile

Perfect Hotel in a good location. We went to Chicago for holiday and we stayed at the Gwen for a view days. We love it the location is good the food is good and the service also good. The Gwen Hotel is one of our favourite place to stay.

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Thank LFWG
Catania, Italy
Reviewed 2 weeks ago

I was impressed as soon as we walked in to the hotel. This was one of my first times in a "boutique" hotel, and I enjoyed it. The room was spacious, the decorating was tasteful and impressive and the staff was friendly. I will say you get what you pay for, and my only critique is of the bathtub. Wile...

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2Thank kris1899
Bettendorf, Iowa
Reviewed 2 weeks ago via mobile

This hotel is ideally located between rush street and Michigan ave. Perfect location for shopping and surrounded by great restaurants and bars. The rooms are spacious and the beds are very comfortable. Our room had a flat screen TV along with a bose surround sound. I would highly recommend this hotel for your next visit to downtown chicago.

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Thank matt h
Tucson, Arizona
Reviewed 2 weeks ago

I would give it a 10 if I could. This hotel was incredible. The decor, service, accomodations and food was all exceptional. I cannot say enough about our experience here and the service we had. Impeccable, if in Chicago it's a must stay. We had our dog during our stay as well and the hotel is extremely well insulated with...

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Thank Ksteff
Marcus C, Director of Sales at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Thank you for the kind review. Our team takes great pride in our service, attention to detail and food presentation. We are thrilled to hear you had an enjoyable experience. We look forward to welcoming you back in the future. Warm regards, Marcus

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Terrace Rooftop Bar
The Terrace Rooftop Bar
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 

Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: £113 - £569 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#43 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Gwen, a Luxury Collection Hotel, Chicago staff and other travellers.
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Questions? Get answers from The Gwen, a Luxury Collection Hotel, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors above 5th have better views of the city.”
 of 5 bubbles 431robynb, 2 Jan 2017 | Read review
“Quiet rooms on 8th and 12th floors.”
 of 5 bubbles 501MarieS, 28 Dec 2016 | Read review
“Find another hotel or sleep on Lower Wacker”
 of 5 bubbles 16familyof5, 24 Dec 2016 | Read review
“find another hotel....”
 of 5 bubbles alexc1234567, 20 Dec 2016 | Read review
“higher floors the better views”
 of 5 bubbles Nathaniel_Kwon, 11 Dec 2016 | Read review
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