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The Gwen, a Luxury Collection Hotel, Chicago

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#68 of 187 Hotels in Chicago
Certificate of Excellence
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The Gwen, a Luxury Collection Hotel, Chicago
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20 Reviews from our TripAdvisor Community

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Showing 19: English reviews
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Iowa City, Iowa
Reviewed yesterday NEW

This hotel has been recently renovated, and they have done a great job. The lobby/bar area is very trendy. the rooms are upscale and spacious. I was there for a business meeting and it was handled very well. I love the location attached to the Nordstroms mall. Love the rooftop outdoor bar area but it was not yet open for...

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Helpful?
Thank AKW52245
Zurich, Switzerland
Reviewed yesterday NEW

Located very centrally in the heart of Chicago. The hotel offers huge rooms with big bathrooms, comfortable beds and friendly staff. Quick to get on the subway and around the city. The hotel did not offer any grand views from the rooms but I was not bothered by it, you spend anyway more time outside that inside the room.

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Helpful?
Thank FKOEL411
Muskego, Wisconsin
Reviewed 2 days ago NEW

I tagged along on my husband's business trip in October 2016. We parked across the street in the designated garage and had parking validated. You take an elevator up to the lobby. Checkin was efficient. I would say the staff was professional and understated and not exceptionally friendly. There was a nice lounge area that we walked through to get...

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Thank Mara D
Reviewed 2 days ago NEWvia mobile

This is an awesome hotel. Close to everything. The hotel had a extensive remodel to the lobby/bar area as well as the guest rooms. No expense was spared. Everything was appointed nicely and is top notch. The TV in my room was HUGE!! I used SpotHero to park across the street for $32 for about 20 hours. Fantastic staff and...

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Thank Steve S
London, United Kingdom
Reviewed 3 days ago NEW

So glad I chose the Gwen for our Chicago long weekend away. One of the best hotel experiences I have had due to it's newly refurbished rooms which are stunning. The rooms are beautifully decorated. The bed so comfy. The bathroom was huge with separate shower and bath, and a separate toilet too. Everything bright, modern and spotless. Molten Brown...

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Thank Smoakley19
Queretaro City, Mexico
Reviewed 4 days ago NEWvia mobile

Have gone for 10 years, after trying other similar hotels in the area the Gwen is the best value. Perfectly located, great staff. Restaurant is fine for breakfast and terrace good for a cocktail. Has changed ownership several times, but not the staff.

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Thank Pepe G
Cape Town Central, South Africa
Reviewed 6 days ago NEW

A great lobby with a great lobby bar. Room was bigger than most downtown. Very good service in the lobby (bar, check-in, etc.) The one knock on the service - we left our bags with the bell captain when we checked out and when we came back to get our bags it took almost 20 minutes to get our bags....

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Thank Anneel
Hawks, Michigan
Reviewed 6 days ago NEW

The Gwen is a great hotel! It excelled in location and facility. It was a beautiful hotel. I was extremely impressed with the 60' flat screen in our room and the bathroom was beautiful. The view from our room was good. The concierge and front desk were always helpful. The Hotel is directly connected to the Nordstrom Mall. My wife...

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Thank kronkkronk
California
Reviewed 6 days ago NEW

Since my flight got in at dawn, I figured I would try my luck and see if I was able to check in a bit earlier. Their staff was extremely polite and accommodating since the hotel wasn't at capacity. The rooms were beautiful, and very comfortable. The hotel is centrally located near Magnificent Mile, and a short walk from multiple...

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Thank aeolus8
Glasgow, United Kingdom
Reviewed 1 week ago

Very nice hotel in a great location! The décor is beautiful and the service is outstanding! Not sure why it isn't a 5-star hotel! The glass of bubbly on arrival won me over, not to mention the top-up! This was a very nice touch! The rooms are a generous size, very clean, cozy and modern with everything you would expect...

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Thank travellingboffin

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from The Gwen, a Luxury Collection Hotel, Chicago staff and other travellers.
29 questions
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Questions? Get answers from The Gwen, a Luxury Collection Hotel, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for higher floor--corner rooms with view”
AKW52245, 24 Apr 2017 | Read review
“Higher floors have less A/C unit noise”
FKOEL411, 24 Apr 2017 | Read review
“1205 on the 12th floor was quiet and had a view of the Magnificent Mile.”
Smoakley19, 22 Apr 2017 | Read review
“Higher floors are quieter”
aeolus8, 19 Apr 2017 | Read review
“Opt for a high floor/city view”
travellingboffin, 18 Apr 2017 | Read review
5 of 5