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W Chicago - Lakeshore

1,660 reviews
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Traveller (779)
Room & Suite (455)
Dining (73)
Overview
  • Excellent48%
  • Very good27%
  • Average14%
  • Poor6%
  • Terrible5%
Travellers talk about
“navy pier”(316 reviews)
“bliss spa”(31 reviews)
“bliss products”(23 reviews)
Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.5 Star Hotel
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Offers from W Chicago - Lakeshore
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,660)Write a Review
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11 - 15 of 1,588 reviews
Reviewed 2 weeks ago

Very modern décor. Staff was friendly. Seemed like a safe location. It was a little confusing driving in, there is not a lot of space at the front of the building so there was a queue for valet. Bath products are Bliss brand and very...More

Thank 95,678
Response from Sonia V, Manager at W Chicago - LakeshoreResponded 2 weeks ago

Hello 95678. Thank you for choosing to escape with us at W Chicago - Lakeshore. We are delighted you had a pleasant stay and enjoyed the bliss! Many thanks again as guest feedback helps us to improve what we do every day. Please visit again...More

Reviewed 2 weeks ago via mobile

Where to begin? To rate the hotel overall, poor. Location is without a doubt the best benefit from this hotel, granted you are fortunate enough to get a room facing the lake. Asides from that, everything else was horrible. Lobby is cramped and tight, valet...More

1  Thank AvidAppreciator
Response from Sonia V, Manager at W Chicago - LakeshoreResponded 2 weeks ago

Hello AvidAppreciator. Thank you for sharing the details of your recent visit. We sincerely apologize for this experience and wish a manager on duty could have addressed these concerns while you were here. We take pride in the safety of all guests and talent members...More

A TripAdvisor Member
1
Reviewed 2 weeks ago via mobile

I have never stayed at a hotel where the staff was so kind, caring and respectful. When you check in, you must work directly with Vicki Stanton. She politely and kindly dealt with all of our needs and made our trip feel extra special. She...More

Thank A TripAdvisor Member
Response from Sonia V, Manager at W Chicago - LakeshoreResponded 2 weeks ago

Hello and thank you! Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. While we take pride in delivering our best in both product and service -I am delighted to read we exceeded your expectations this time around. Thank...More

Reviewed 2 weeks ago via mobile

Disappointed. Arrived 4:45 PM new years eve with small reception area crowded & 3 at front desk. Reservation for 2 rooms; only one ready. After 1 hr. called front desk & told "awhile longer". Found 2 wonderful women cleaning a room down the hall who...More

Thank Sharon B
Response from Sonia V, Manager at W Chicago - LakeshoreResponded 2 weeks ago

Hello Sharon B. Thank you for your feedback on your recent visit to W Chicago - Lakeshore. While we aim for the highest in service I sincerely apologize for not meeting expectations this time around. We would like the opportunity to have you come back...More

Reviewed 3 weeks ago

My 20-year-old granddaughter is in a residential treatment center in Chicago, so I planned a trip for my daughter and other granddaughter to visit her over the Christmas holiday. I found the W hotel online, and it was right on Lakeshore Drive and close to...More

Thank Dinah428
Response from Sonia V, Manager at W Chicago - LakeshoreResponded 2 weeks ago

Hello Dinah428. Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. While we aim for the best in both product and service I am happy to read of your experience with Lois and our team. We are very lucky...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$121 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Chicago
#25 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#59 Luxury Hotel in Chicago
#83 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$121 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Chicago
#25 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#59 Luxury Hotel in Chicago
#83 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (779)
Room & Suite (455)
Dining (73)
Pool & Beach (25)
Hotel & Grounds (571)
Bathroom (45)
Business Centre & Event Rooms (9)
Nearby
Streeterville
Streeterville is where visitors head for play at Navy
Pier, a pseudo amusement park and development of
restaurants, shops, rides, and other activities.
You’ll find lots of action and excitement on the
docks. Along the pier, you’ll see the statue of the
captain for whom Streeterville is named. While you
enjoy your fair share of sightseeing at the pier, you
can also visit other popular attractions there such as
...More
Questions & Answers
Ask a question
Michael F
3 December 2017|
AnswerShow all 3 answers
Response from JustKelly2 | Reviewed this property |
Yes, we used the valet. It wasn't cheap, but less than a lot of places charge for valet in Chicago. They do have self parking. You can call the hotel and they will go over it all. That's what I did.
0
Votes
ecncao
24 October 2017|
AnswerShow all 4 answers
Response from Sue F | Reviewed this property |
Mine didn’t
0
Votes
Drbeee123
2 May 2017|
AnswerShow all 3 answers
Response from Sonia V | Property representative |
Hello Drbeee123. Pets are welcome at W Chicago Lakeshore and our policy delails can be found on our website or just give us a call at 312-943-9200 if you should need further information. We will gladly assist... More
0
Votes
Room Tips
"Higher up for a better view!"
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"Best views face the lake"
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"Choose a lake view which is stunning when you get up :)"
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"Ask for Lake view - aside from the view, you'll get less light pollution at night!"
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