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Hard Rock Hotel Chicago

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2,544 Reviews from our TripAdvisor Community

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Showing 2,303: English reviews
Chicago, Illinois
Reviewed 5 January 2014 via mobile

We stayed here one night for our Christmas staycation downtown. This hotel was different than I have stayed in before because it was dark and sexy and rock n roll of course. Front desk person was nice. The room was clean and cool and we had a great view. The only reason I'm even writing a review is because there...

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Helpful?
Thank hannar3dd
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to share your valuable feedback with us. While we're thrilled to hear that you enjoyed and appreciated our ambient, musically-inspired atmosphere and the beautiful city views from your room, we are disappointed to hear of the noise disturbance you encountered during your...

Hamilton, Canada
Reviewed 4 January 2014

This is the second time I have stayed at this hotel and it definitely has gone down since last year. The mini-fridge was out of order. It was completely empty so I assume the staff know about it but failed to mention it when we checked in. There was no hot water ( shower) on the last 2 days of...

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Thank Vi C
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We appreciate your review and only wish you had enjoyed a more authentic experience at Hard Rock Hotel Chicago. We sincerely apologize for the minibar and hot water issues you experienced during your stay with us and appreciate your feedback so we are aware of what to address. As a quick note of disclosure, complimentary Wi-Fi is available for reservations...

Chicago
Reviewed 3 January 2014

My friends and I drove to Chicago for their NYE party. The staff was helpful and the rooms/hotel were very clean. At night the staff was amazing at keeping us safe and everyone in line, I ordered food later after the party and one of the bouncers saw I was struggling with all of the drunk party-goers, he took me...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Aurora W
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for ringing in the New Year at Hard Rock Hotel Chicago. We are thrilled to hear that you and your friends enjoyed your stay with us and more importantly, we're happy to hear that you received such highly personalized attention from our staff. We look forward to welcoming you back for a return visit. Thanks again for the...

Edinburgh
Reviewed 3 January 2014

The hotel is a great location for getting all over the main area of Chicago, lots of places of interest near by within walking distance. The hotel itself is nice enough but very dark and a bit dismal and missing something. We stayed in August 2013, a room on the 23rd floor. The room wasn't any better than most travel...

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Helpful?
Thank KarenHaston
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We sincerely appreciate your review and only wish you had enjoyed a more positive experience! Although we are glad that our central location was to your liking, it does not sound like our irreverent, musically-inspired hotel was your style. Thank you very much for sharing your comments and concerns; we hope you will consider coming back for a return visit...

Anchorage, Alaska, United States
Reviewed 2 January 2014

The Hard Rock Hotel is inexpensive and is in a perfect location. For the money you just can't beat staying here. Staff was friendly and attentive. Very close to Millennium park, dining options, shopping and the L.

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Helpful?
Thank Chris B
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share such outstanding feedback with us! We're thrilled to hear that you enjoyed our location in the heart of downtown Chicago and our friendly and attentive staff. We look forward to welcoming you back for a return visit. Thanks again for your review!

Milwaukee, WI
Reviewed 2 January 2014

2 simple things - we asked for extra towels when we checked in and had to call again that night to make the same request. Our shower was cold - we called the front desk and they said something about checking a boiler on our floor. We knew of people staying on 2 other floors who also had cold showers...

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Thank OURTRAVEL9
Chicago
Reviewed 2 January 2014

Suite was dirty. No hot water. Blind broken. Fixtures falling off wall. Cold room. I expect a lot more for a luxury suite. Don't waste your money stay elsewhere. They need to spend some money on Maintance of this hotel. I do not recommend the Hard Rock Hotel in Chicago.

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Jeff K
Chicago
Reviewed 2 January 2014

Problem with door was stated from initial visit check-in and was never fixed. Water in room was cold. Called and complained but was never fixed. Upon exit staff was very unfriendly and we called for a yellow taxi an hour before. When they called us to come down from our room we came outside to the doorman escorting someone into...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Jay J
Milwaukee, Wisconsin
Reviewed 31 December 2013

I hate writing bad reviews, but this stay warrants one. Arrived to check in, unpleasant front desk..okay, not the end of the world. Until we got to our room. The very corner room with awful, let me rephrase, NO view. Ridiculous. Dirty floor. Dirty hallways smelling of urine mixed with some cover-up scent. Bathroom faucet was about to fall off,...

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2Thank keekerton
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to tell us about your most recent stay at Hard Rock Hotel Chicago. It’s important for us to hear thoughts from our guests as it’s the best way for us to enhance our guest’s Hard Rock experience. We are deeply disturbed by several of the improvement opportunities you mention in this review and would...

Chicago
Reviewed 30 December 2013

From the minute we pulled up valet was horrible ! We unloaded own bags and was pointed to luggage cart! Greeted with a frown and employee who would rather argue than listen. Hallways were filthy ! Floors dirty, entire hotel reeked of cigarette smoke although it claims "No Smoking" , bathroom faucet was about to fall off vanity. View WAS...

Review collected in partnership with Hard Rock Hotels & Casinos
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3Thank Aron D

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
26 questions
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Chicago, Illinois, United States
9 months ago
Chicago, Illinois
over a year ago
Moline, Illinois
over a year ago

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Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Platinum king are the larger rooms”
 of 5 bubbles daynaf2014, 21 Mar 2017 | Read review
“the tower rooms have an excellent view”
 of 5 bubbles etiennet840, 20 Mar 2017 | Read review
“High floors, view of Michigan Ave”
 of 5 bubbles GregBrownjr, 19 Mar 2017 | Read review
“Face the river and stay on the lower floors! Heat rises so if you are stuck on the 18th or 19th floor its horrible”
 of 5 bubbles jmarik2017, 15 Mar 2017 | Read review
“See review.”
 of 5 bubbles GerryP130, 14 Mar 2017 | Read review
5 of 5