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Hard Rock Hotel Chicago

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2,540 Reviews from our TripAdvisor Community

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Showing 2,300: English reviews
Lansing
Reviewed 26 June 2014

Expected more from this hotel, particularly for the price. Would've been better off sticking with a chain. Front desk staff were great. Very helpful. Rooms could use some love. City noise, even on 19th floor, quite loud. Would not recommend or choose again.

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Helpful?
Thank bigred401988
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to review your recent stay. I'm sorry to see that you weren't happy with your stay. We certainly expect our guests to enjoy a more positive experience. We strive to provide one of a kind service and quality rooms and I'm sorry if we dropped the ball during your visit Cheers, Carly Moore

Seattle, Washington
Reviewed 24 June 2014

I stayed at this location on a recent business trip. The hotel staff is very nice and friendly. The location is excellent. In the heart of Chicago downtown. If you are not used to city noise this could be noisy for you. The rooms and floors at decorated in rock music decor. My shower head was broken and the room...

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Helpful?
Thank Jani_Vladi
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for reviewing your recent business travels. We appreciate you letting us know that some details didn't meet your high expectations and are working hard to make sure you'll feel like a Rock Star the next time you stay with us. Cheers, Carly Moore

Chicago
Reviewed 23 June 2014

Hotel looks cool and they put a lot of effort into the appearance but the room quality was less than desirable. Room was rundown. Things were broken or just worn looking. Hotel was overpriced. Would not stay again.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Thomas Y
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an unforgettable guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Chicago
Reviewed 23 June 2014

Stayed June 17 - 20 @ hotel. Great Hotel, Wonderful Staff, Great location. Is within walking distance to Illinois Center and Thompson Center. A six dollar cab ride will get you to Rush Street and the World Famous Billy Goat Tavern (think Saturday Night Live) is within three blocks. Super trip location and affordable.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Brad B
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We couldn't agree more with this assessment and want to thank you for sharing your comments with the TripAdvisor community. We are happy to hear you were able to enjoy The World Famous-Billy Goat Tavern located a short walk from our east loop location. We hope to see you again the next time you visit Chicago. Cheers, Carly Moore

Dallas
Reviewed 21 June 2014

This ultra sheik hotel is inside the art-deco former Carbide & Carbon Building and on Michigan Ave. The rooms are large and well appointed and the first two nights we were in a room with 2 double beds. The hotel needed our room for another reservation that required two double beds so we were upgraded to a 1,000 + sq...

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Helpful?
Thank drawknob
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for sharing your wonderful feedback with the TripAdvisor community. The Hard Rock Hotel Chicago works hard to create an authentic experience that rocks for each and every one of our guests. I am happy to hear our team was able to upgrade you to one of our fabulous tower suites overlooking the Magnificent Mile. We hope you enjoyed...

London, United Kingdom
Reviewed 20 June 2014

I barely ever review a hotel while still at the hotel. But since I'm nearing check out (20/06/2014) I guess I can make an exception. This hotel was a complete wash out. I arrived during a rain storm, hoping that the doorman/valet would be there to greet me and help me with my luggage. I was elated to see the...

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Helpful?
Thank Gloria H
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We're so sorry to hear that you had such a negative service experience. Our high service standards are something that we pride ourselves in executing every day. It looks like we failed with your recent visit and for that we are very sorry. This survey has been shared directly with our front desk and baggage service team so that we...

Chicago
Reviewed 20 June 2014

First time staying here. We chose Hard Rock because of the rock vibe in the rooms. While we did get amazing views and gorgeous rooms, ours were nothing like what was advertised. Pretty sure this applied only to 34th floor because the other floors looked right. We had floor to ceiling dark wood paneling, not a hint of a rock...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Stacey M
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to review your stay. We display rock and roll memorabilia throughout our hotel, unfortunately the tower levels do not provide ample space for us to display collections on the higher floors. I was happy to hear the magnificent views from our tower made up for the lack of a hard rock themed floor and...

Surfers Paradise, Australia
Reviewed 19 June 2014

We booked this hotel as it was the best value on line and we booked direct and got even a better deal. We did not realize how great the location was until we arrived. The hotel room was clean and a view down North Michigan Ave topped it off. If you need something see Sheila at the concierge desk. Don't...

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Helpful?
Thank Golf_Focus
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Wow thank you for the stellar review. We are so happy to hear you enjoyed your stay. Our prime location is walking distance to Chicago's finest dining, shopping, theatre, architecture and major tourist attractions. Taking advantage of our exclusive concierge service is a great way to ensure you get the most out of your visit. We can't wait to raise...

Toronto, Canada
Reviewed 17 June 2014

Very slow elevators, hotel hallways are very dark. Had a few service related issues, not what I expect when staying at a hard rock property. Good location, close to everything. A little noisy at night, didn't eat in site so can't comment on the food or service.

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Helpful?
Thank SandraK464
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing to stay at the Hard Rock Hotel Chicago and for taking the time to review your trip. I am truly sorry to hear that you did not experience our usually high level of service and apologize for any inconvenience this may have caused. We would love to welcome you back and do hope you give the...

clovelly
Reviewed 17 June 2014 via mobile

We stayed here three nights & found it a well appointed, well located hotel. Coffee in the rooms was a bonus after long days exploring. The restaurant was ales very pleasant too. This hotel is well situated between Millennium Park (we had a view of the "bean" from our room), Chicago Institute of Art & Sky Deck & the Mag...

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Helpful?
Thank clovellyjel
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to review our hotel. We are so happy to see that you enjoyed your stay with us. Our in room amenities cater to a rockstar lifestyle and we are pleased to hear that you enjoyed them after a long day of exploring the Windy City. We would love to share our views with you...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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Amenities

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  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
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Chicago, Illinois, United States
8 months ago
Chicago, Illinois
over a year ago
Moline, Illinois
over a year ago
4 months ago

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Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Platinum king are the larger rooms”
 of 5 bubbles daynaf2014, 21 Mar 2017 | Read review
“the tower rooms have an excellent view”
 of 5 bubbles etiennet840, 20 Mar 2017 | Read review
“High floors, view of Michigan Ave”
 of 5 bubbles GregBrownjr, 19 Mar 2017 | Read review
“Face the river and stay on the lower floors! Heat rises so if you are stuck on the 18th or 19th floor its horrible”
 of 5 bubbles jmarik2017, 15 Mar 2017 | Read review
“See review.”
 of 5 bubbles GerryP130, 14 Mar 2017 | Read review
5 of 5