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Hilton Chicago

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#97 of 186 Hotels in Chicago
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Hilton Chicago
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4,696 Reviews from our TripAdvisor Community

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Showing 4,372: English reviews
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Washington DC, District of Columbia
Reviewed yesterday NEW

My husband and I enjoyed a wonderful 25th anniversary trip the first week of December 2016 at this beautiful property! The service was top notch - we felt pampered and catered to. The staff went our of their way to help us have a wonderful stay, we were so impressed with their attentiveness. Our room was well appointed and very...

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Helpful?
Thank Robin M
Huntington Beach, California
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago via mobile

Hotel Beauty: 5 Location: 5 Customer Service: 5 Rooms: 5 (Based on room facing millennial park with 2 beds and 2 bathrooms) Overall: 5 Bathrooms a lil small but many rooms have two bathrooms so, just ask for a room that has two. :) Hotel is huge. If you want to be near bars, elevators etc. please be specific in...

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Helpful?
Thank HBLIVING
About Hotel's Favourite Review
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for sharing your great feedback and for recommending the Hilton Chicago! I was thrilled to hear you enjoy our beautiful historic hotel, found our location convenient and the amazing service provided by the staff especially, Darnella, David, Alen and Carlos. I’ll be sure to share your review and extend my gratitude to them. We have...

Newport, North Carolina, United States
Reviewed yesterday NEW

This was my first experience in the city of Chicago. From start to finish I really enjoyed my stay in the hotel. My room was cleaned and everyone was friendly. I was able to check in early, all of my room requirements were met, and I was checked on by the staff. This particular Hilton uses text messaging to connect...

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Thank Only1TL
Chicago, Illinois
Reviewed 2 days ago NEWvia mobile

This hotel really takes it to the next level; from check-in with Grace, to lunch with Mr. Tinsly and the entire 720 Team, to Angela @ the concierge desk helping us in our journey through the city, this staff is top notch! All these staff members escalated our stay and experience to the next level, they made our stay very...

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Thank Leo E
Reviewed 2 days ago NEWvia mobile

Hotel is good , location is very good . We stayed their for 2 days . 2nd day , I called at room service to deliver some plates at room but the representative was rude and told me it would take 30 to 45 min. I think the lady need some training about customer service. Other than that my experience...

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Thank EKAGAR S
Baltimore, Md.
Reviewed 6 days ago NEW

HOTEL GIANT WITH GREAT CUSTOMER SERVICE I know, I'm a procrastinator. I stayed at the Chicago Hilton last August 19 (60th. birthday) for an overnight quick trip. Opened in 1927 the hotel started life as the Stevens. (Supreme Justice Fame). The place to be back in the roaring 20's it featured an ice rink, made it's own ice cream and...

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Helpful?
Thank zippyjet
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay and hotel history. I was so pleased to hear you enjoyed your stay and of your appreciation of our staff. It’s great to hear John was able to provide you with a mini tour of our laundry facility so we are glad you...

New York City, New York
Reviewed 6 days ago NEW

The hotel is an old historic hotel with a very reasonable rate (which worried me a bit), but the room that I stayed in had been updated and was spacious and clean. It is in a great location, and was quiet, and beds were comfortable. Tip: they do offer valet and self parking, but there are tons of garages nearby...

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Helpful?
Thank treblemaker1004
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and location. I was pleased to hear you enjoyed your comfortable room accommodations. It’s always good to hear we are meeting the expectations our guests come...

Chicago, United States
Reviewed 6 days ago NEW

My only complaint was the speed of check in. Other than that this place is amazing. Staff is kind and helpful. The place is beautiful. Even the cleaning staff are helpful and respectful and treat everyone like you are a top notch guest.

Review collected in partnership with Hilton Hotels & Resorts
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Thank O2303SMmariep
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel and staff. I was pleased to hear you enjoyed your stay. It’s always good to hear we are meeting the expectations our guests come to...

Norfolk, Virginia, United States
Reviewed 6 days ago NEW

I had the privilege of staying here for a week while on business. This hotel is super cool and historic (I'd use the word "epic" but that would embarrass someone I'm sure). The hotel is full of history and worth a walk around the lobby areas if its not in use. One of the VERY FIRST Hilton Hotels--and it lives...

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Helpful?
Thank JClark76
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our historic hotel, location and wit the quality of service you received from our staff. I was pleased to hear you enjoyed our executive level offerings as well...

Crystal Lake, United States
Reviewed 6 days ago NEW

We stayed at the Hilton for a wedding. The hotel is beautiful and close to everything! The staff at the Hilton are all very accommodating! We ate lunch and breakfast there and the food was great! We would stay there again!

Review collected in partnership with Hilton Hotels & Resorts
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Thank 133tammyk
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, location and quality of service you received from our staff. I was pleased to hear you will visit us again! It’s always good to hear...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Chicago Hilton
Chicago Hilton
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: £95 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Travelocity, Priceline, Hotels.com and Jetsetter so you can book your Hilton Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#20 Green Hotel in Chicago
#60 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago staff and other travellers.
53 questions
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Ramstein-Miesenbach, Germany
over a year ago
Murray, Kentucky, United States
3 months ago
Orange County, California

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Questions? Get answers from Hilton Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room above the 15th floor, overlooking Lake Michigan. If you are able to upgrade for Executive Level privileges, do it!”
 of 5 bubbles robinmZ2669CY, 20 Feb 2017 | Read review
“You will pay more if you want a view of Lake Michigan.”
 of 5 bubbles Only1TL, 20 Feb 2017 | Read review
“Ask about park and lake view rooms (Higher Floors)”
 of 5 bubbles zippyjet, 15 Feb 2017 | Read review
“Ask for a room away from ice machines. The machine on my floor was a bit on the loud side.”
 of 5 bubbles JClark76, 15 Feb 2017 | Read review
“Sign up for Hilton Honors to get special offers. Ask for lake view especially in the summer.”
 of 5 bubbles sungalme, 13 Feb 2017 | Read review
5 of 5