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Hilton Chicago

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#95 of 185 Hotels in Chicago
GreenLeadersSilver level
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Hilton Chicago
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4,642 Reviews from our TripAdvisor Community

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Showing 4,321: English reviews
Superior, Wisconsin
Reviewed yesterday NEW

From arrival to departure I was treated like a VIP from every member of staff I encountered. Room was large and immaculate. I did enjoy a lake view from an upper floor. There was a large convention in progress, but this only presented an issue if the elevators were all in use.

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Helpful?
Thank Chris G
Huntington Beach, California
Reviewed yesterday NEWvia mobile

Hotel Beauty: 5 Location: 5 Customer Service: 5 Rooms: 5 (Based on room facing millennial park with 2 beds and 2 bathrooms) Overall: 5 Bathrooms a lil small but many rooms have two bathrooms so, just ask for a room that has two. :) Hotel is huge. If you want to be near bars, elevators etc. please be specific in...

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Thank HBLIVING
Reviewed yesterday NEWvia mobile

Had overall great experience in the Hilton Chicago. The hotel is located in the Grant Park / South Loop area which is away from the busyness of the magnificent mile where most other hotels are, but easily accessible via bus/Uber/L or a nice stroll. Parking options also better if you're looking to save. The hotel itself is a blend of...

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Thank WindyCity1255
Dallas, United States
Reviewed yesterday NEW

Staff was fabulous and very attentive to my needs. I was traveling with a colleague and the desk agent worked hard to get our rooms close together even though we were checking in very early. The hotel was very clean. I would return for either business or pleasure!

Review collected in partnership with Hilton Hotels & Resorts
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Thank marlettas
Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

Emel who took care of us multiple nights during our stay was absolutely wonderful! She is kind, friendly, attentive and did such a great job! Such excellent service! The overnight security person (sorry- didn't get his name) on Sunday the 8th was also very quick and friendly as my phone died and he had to let me in my room....

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Helpful?
Thank ncogs
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your positive comments regarding your recent stay. I was so pleased to hear of your appreciation for our hotel and staff especially, Emel! I’ve shared your comments with our team along with my gratitude for providing you and all our guests with great customer service. Thank you for choosing...

Saint Louis, Missouri, USA
Reviewed 3 days ago NEW

Great hotel, but below "Average" expectations when it comes to room detail. Renovated floor is nice looking but, when I got in my room: 1. Bathroom light burned out. Had to swap it with beside table lamp bulb. 2. No trash can in bathroom 3. Shower control lever fell off. 4. New desktop meant my laptop optical mouse doesn't work....

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Helpful?
Thank bradleypilot
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment and inconvenience you experienced during your stay. Your experience is not the normal high level of service we provide or are known for. I hope you had an opportunity to speak to our manager on...

Morris, United States
Reviewed 4 days ago NEW

This is the single best hotel we have ever stayed in! We came for business but want to return to Chicago for a vacation. We will definitely stay here! The rate was fabulous, great service and facilities. There is so much history at this hotel. You must explore the lobby and read everything. Tour the entire facility and do not...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 305kerrim
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your positive comments regarding your recent stay at the Hilton Chicago! I’m so pleased to hear you enjoyed our hotel along with our great history and all the amenities we have to offer! Thank you for choosing the Hilton Chicago! We‘re looking forward to your next visit as well...

Orlando, Florida
Reviewed 5 days ago NEW

I stayed here for 5 nights but with 2 separate reservations so on the day of arrival, I contacted the hotel directly through the HHonors app to request I stay in the same room for all 5 nights. The response I got was "you're all set." Nothing more. When I arrived I had a feeling I should stop at the...

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1Thank Kristin S
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Kristin, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff especially, Hiromi and Gabriel. Please accept my sincere apology for any disappointment and inconvenience you experienced during your stay. Your...

Mesquite, United States
Reviewed 5 days ago NEW

This property is beautiful and full of so much history. The staff is amazing, they have a nice little gift shop, great fitness center and it's only a few blocks from the lake so make sure you get a room with a view!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Nicole D
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Nicole, Thank you for taking the time to share your positive comments regarding your recent stay. It gives me great pleasure to hear of your appreciation for our beautiful hotel and staff! Thank you for highly recommending the Hilton Chicago too! We hope to welcome you back soon. We look forward to many more years of serving you in...

Rochester, New York
Reviewed 1 week ago NEW

Our annual conference was held at the Hilton Chicago recently and although we had no time to go out and experience the city the staff at this property made sure we enjoyed our visit. The hotel is beautiful! The ballrooms are breathtaking and the food was absolutely delicious. Maneuvering through the mazes of meeting space was a bit stressful because...

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Helpful?
Thank travmom1
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your stay and will visit us...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Chicago Hilton
Chicago Hilton
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: £100 - £315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Booking.com, Expedia, Travelocity, Priceline and Jetsetter so you can book your Hilton Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#20 Green Hotel in Chicago
#59 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago staff and other travellers.
53 questions
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Ramstein-Miesenbach, Germany
over a year ago
Murray, Kentucky, United States
2 months ago
Orange County, California

See all questions (53)

Questions? Get answers from Hilton Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request upper floor lake view, you won't be disappointed”
 of 5 bubbles ChrisG774, 17 Jan 2017 | Read review
“Make sure you're on a renovated floor”
  • Shower control fell off
  • Bad bulb in my hand after I had to change it out with a bedroom lamp.
  • Hard to set the temp when you can't see it
  • No where to put trash. And, yes: that IS the shower control lever.
 of 5 bubbles bradleypilot, 15 Jan 2017 | Read review
“I recommend the Executive suites, the extras are worth the price!!!!!”
 of 5 bubbles chkmark2017, 1 Jan 2017 | Read review
“Lakeview rooms allow morning light as well as amazing views of Michigan.”
 of 5 bubbles InspiringMile, 31 Dec 2016 | Read review
“Request a larger room; it appears that there are several sizes available at the same price-point.”
 of 5 bubbles RolandJ_11, 30 Dec 2016 | Read review
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