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Chicago Marriott Downtown Magnificent Mile

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Chicago Marriott Downtown Magnificent Mile
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2,517 Reviews from our TripAdvisor Community

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Showing 2,375: English reviews
Detroit, Michigan
Reviewed 2 days ago NEW

My family and I checked in for a two night stay. Our hotel room was on the 29th floor with an amazing view of the city! The location was excellent, just 5 blocks from the popular "bean" in Millennial Park. We experienced a problem, and addressed it upon checking out. The manager on duty apologized, and made an adjustment to...

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Thank Dionne G
Reviewed 5 days ago NEWvia mobile

BEST trip in a very long time. Amazing hotel. Perfect location. Excellent service. Planning to do the same this year! Right on Michigan Avenue. Places to shop & dine all around. Great bar, restaurant & cafe in hotel.

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Thank Allison H
Reviewed 5 days ago NEWvia mobile

We visited Chicago this weekend to see Hamilton. Stayed at the Marriott. Got a free upgrade because of my wife's birthday. Great staff, great experience. Every question we had was answered promptly and with a smile. Wonderful time.

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Thank Bob H
Reviewed 5 days ago NEWvia mobile

Beautiful room, earthen colors, decor,beautiful kitchen, close to main shopping area and restaurants. Room with a view.friendly and helpful staff. Walking distance from cheesecake factory.close to the chicago aquarium. Thoroughly enjoyed this stay in chicago.

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Thank Shari S
Murphy, North Carolina
Reviewed 6 days ago NEW

Very disappointed in the downtown Marriott. The furniture was so dusty you didn't want to put your jacket down on the desk. Ordered a bottle of wine. When we checked out 3 days later the empty wine bottle with 2 dirty glasses were still sitting on the floor outside our door! The mold in the bathroom was ridiculous. They were...

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Thank Pandy711
Derrich A, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Greetings Pandy711, Thank you for your candid feedback regarding your recent stay with us at the Chicago Marriott Downtown Magnificent Mile. While we always strive to achieve the highest level of customer satisfaction, I am very sorry to hear about your experience. We will share your feedback with the appropriate hotel team to ensure this an isolated incident moving forward....

Delray
Reviewed 6 days ago NEWvia mobile

Had a nice stay here. Very convenient to everything and best part is no car needed. Renovated room was very nice typical big city hotel room, not very big but nice. Lobby is always noisy but easy to get in and out of. If booking be sure to ask for a renovated room and half of the hotel is not....

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Thank Charlie D
Philadelphia, Pennsylvania
Reviewed 1 week ago via mobile

During our stay only one of the three elevators worked making for long waits to go anywhere. Had to replace hotel room key three times because keys stopped working after 1 use. Hotel room tv worked on about half the channels. Staff completely indifferent to issues. Lots of excuses no issue resolution. Chicago is a great city, plenty of other...

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Thank ppolries
Springfield
Reviewed 1 week ago via mobile

I can't stand rooms with only double beds. I believe a hotel at this level should have queens. The rooms are big enough to accommodate queens. We will prob not stay here again due to double beds. It's too small for two people.

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Helpful?
Thank Missouri178
Management response:

Dear Missouri178, Thank you for taking the time to tell us about your recent stay at the Chicago Marriott Downtown Magnificent Mile. We pride ourselves on delivering a memorable hotel experience during your travels, and we truly appreciate your feedback. Sincerely, Anne W.

Newton, Massachusetts
Reviewed 1 week ago

The hotel is in a good location, but there are a quiet a few other hotels at the same area, and I liked better two of the other hotels I stayed with in the past. It's a huge downtown hotel, and that's how it feels. It is lacking the personal feel. The staff do their best, but it doesn't really...

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Thank HappyCat990
Management response:

Dear HappyCat990, Thank you for taking the time to share your recent experience at the Chicago Marriott Downtown Magnificent Mile with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort...

Beirut, Lebanon
Reviewed 1 week ago via mobile

Location is great, right in the heart of Chicago. walking distance from the bean.Rooms are a bit dated and gloomy, but you get an amazing view of Chicago from the room. Free internet In The Lobby with jazz music playing through the day.

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Thank rand e
Derrich A, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Greetings rand e, Thank you for your review of your recent stay at the Chicago Marriott Downtown Magnificent Mile. I am thrilled you enjoyed the view of Chicago from your room! We are currently working to modernize all of our guest rooms and I am certain our new design will better fit your needs as a traveler. We wish to...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Rush Bar & Lounge
Rush Bar & Lounge
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We're not your average Michigan Avenue hotel. We're your host to help you experience Chicago to its fullest. Magnificent shopping. Renowned dining. Chicago's top attractions - Navy Pier, American Girl Place, Millennium Park, Theaters and Museums- a walk away. And when you are done exploring, we've got renovated luxury Chicago hotel rooms to relax and recharge. With 90,000 sq. ft. of versatile event space, we are a Chicago luxury hotel that provides a polished setting for productive business engagements, cherished social gatherings, and elegant wedding receptions. When you are with us, forget your standard hotel lobby and discover the M.I Greatroom, where business and pleasure come together in an expansive, comfortable, workable place. Grab a bite at Rush Street Pantry, our new lobby marketplace concept, with Chef-crafted food focusing on fast, fresh, gourmet options. At the Chicago Marriott Downtown Magnificent Mile Hotel, we don't want to just be your place to stay. We want to help you travel brilliantly. ... more   less 

Additional Information about Chicago Marriott Downtown Magnificent Mile

Address: 540 N Michigan Ave., Chicago, IL 60611
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: £141 - £347 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chicago Marriott Downtown Magnificent Mile 4*
Number of rooms: 1198
Reservation Options:
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Also Known As:
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott
Hotel Style:
#65 Luxury Hotel in Chicago
#88 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Downtown Magnificent Mile staff and other travellers.
22 questions
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Questions? Get answers from Chicago Marriott Downtown Magnificent Mile staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a renovated room - and get access to the Concierge Lounge!”
 of 5 bubbles rrcottrell, 5 Feb 2017 | Read review
“north tower (higher floor) rooms are renovated.”
 of 5 bubbles RZ_in_SD, 28 Jan 2017 | Read review
“As for one of the newly remodeled rooms”
 of 5 bubbles PaulLMullen, 13 Jan 2017 | Read review
“Windows are single-pane glass, I suspect higher floors are significantly quieter. We were on 32 and still got some street noise.”
 of 5 bubbles Joyful1NH, 29 Dec 2016 | Read review
“avoid old tower”
 of 5 bubbles winnie1000, 28 Dec 2016 | Read review
5 of 5