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Holiday Inn Chicago Mart Plaza River North

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#82 of 188 Hotels in Chicago
Certificate of Excellence
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Holiday Inn Chicago Mart Plaza River North
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2,002 Reviews from our TripAdvisor Community

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Showing 1,861: English reviews
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW

The hotel is lovely- occupying the 15th through 23rd floors of the building. Beautiful view from our city view room. Very clean and all updated. Staff was attentive and efficient. We very much enjoyed our stay.

Thank Luv2Teach14
Baltimore, Maryland
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

For the third year in a row our organization hosted a large event at the Chicago HI Mart Plaza. Guest rooms are consistently clean and in good repair, the hotel staff is universally friendly and helpful.

Thank MJ F
Marietta, Georgia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

Very welcoming staff and a wonderful location right on the river. The only down side could be the sound of the trains going by but they are well muted by the windows and walls. The restaurant is awesome and the even had a Thanksgiving buffet. If you feel like roaming the area it is walking distance from the Magnificent Mile... More 

Thank SpectreJon
Jakarta, Indonesia
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago NEW

Pros: - Comfortable bed and pillow. - Clean room. - Polite staff. - Fast internet in the room. - Stored luggage service with the concierge if checking in when the room isn't ready or checking out earlier than the departure time. - Lots of food options. The hotel also has an indoor walkway to the Merchandise Mart, which has a... More 

Thank felicia_alvita
Conshohocken, Pennsylvania
Level Contributor
11 reviews
Reviewed 1 week ago

The staff were beyond friendly and helpful. They assisted in getting us coupons for the hancock and helped set up our river tour as well as the hop on hop off bus. The room was great with beautiful views of the river below. The pool was lovely. Overall, we had a wonderful stay. Thanks and we will be back!

Thank Jaclyn W
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Jaclyn, Thank you for choosing the Holiday Inn Chicago Mart Plaza River North to host your first visit to Chicago! We’re delighted our Concierge and Staff were able to assist and make your stay so memorable. We look forward to your next stay with us! More 

Toronto, ontario
Level Contributor
113 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 1 week ago

We felt as if we were "VIP guests" for the entire time we were here. It was an absolute treat to stay at this hotel. From check in with Angie (and her manager) that went over and above to accommodate us, to housekeeping, the maintenance man and even the door man who suggested bundling up before heading out. I mean... More 

Thank lemorley
Peak District
Level Contributor
59 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 week ago

Staff very friendly and helpful, quick efficient check in. Lovely large airy room on 23rd floor overlooking river and city. Very good cafe for dinner and breakfast, good quality buffet or or cooked to order. very comfortable stay, planning another trip in June

Thank R00tsie
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Guest, We could not be happier to read that you are already planning your return trip to the Holiday Inn Chicago Mart Plaza River North in June! Thank you for choosing the Mart Plaza and we look forward to continue providing the same great 5-star service and experience! More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Found bed bugs in room. Moved us to second room. Gave us free breakfast and told us they would take care of parking in there hotel parking. Car broken into in their garage and daughters Christmas presents stolen. Then they said we aren't responsible not their garage. Please be aware. No security and people can walk right in. We will... More 

4 Thank iowabrad
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Nikki, What you have described in your review is far from the experience we strive to provide as ensuring a safe and comfortable environment is among our top priorities for all of our guests. We can confirm the initial guestroom you checked into did receive a thorough inspection by an outside party resulting negative for bed bugs. It is... More 

Level Contributor
54 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 weeks ago via mobile

The Holiday Inn at Mart Plaza is a great option if you want to get a Chicago River view without paying upscale luxury hotel prices. It's situated a little off the main thoroughfare of Michigan Avenue but still easily accessible to the heart of Chicago. The hotel lobby is nice, featuring the CityScape bar which offers the same river view.... More 

Thank WindyCity1255
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 weeks ago via mobile

Stayed four nights whilst attending pack expo. Better than average rooms, pillow selection, good bed, etc. dining options ok for in hotel, good location to walk to many great Chicago restaurants. Nicer riverside location for morning walks, etc. seemed odd at first that the hotel lobby was on the 15th floor, but the express elevators work great. Friendly and helpful... More 

Thank Christian V
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Christian, Thank you for choosing the Holiday Inn Chicago Mart Plaza River North to host you during the Pack Expo! We hope you have the opportunity to stay with us again in the future so you may experience our indoor atrium pool, 24-hour fitness center, and sauna. Your review and recommendation on TripAdvisor are greatly appreciated! More 

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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 

Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Region: United States > Illinois > Chicago > Near North Side
Price Range: £85 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Reservation Options:
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Chicago Mart Plaza River North staff and other travellers.
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Questions? Get answers from Holiday Inn Chicago Mart Plaza River North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside has an awesome view”
 of 5 bubbles SpectreJon, 27 Nov 2016 | Read review
“1712 - corner room overlooking the river”
 of 5 bubbles lemorley, 22 Nov 2016 | Read review
“Ask for a city view. The river view is not very good.”
 of 5 bubbles greenbay075, 10 Nov 2016 | Read review
“If you are looking for quiet room and not worried about a view ask to NOT be around the atrium that opens to the main lobby. Noise from the bar and dining area can be loud at times even on upper floors.”
 of 5 bubbles , 7 Nov 2016 | Read review
“All rooms amazing views.”
 of 5 bubbles WhoDatgal10, 3 Nov 2016 | Read review
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