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InterContinental Chicago

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#71 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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InterContinental Chicago
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4,061 Reviews from our TripAdvisor Community

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Showing 3,820: English reviews
King of Prussia, Pennsylvania
Reviewed 2 days ago NEW

Convenient location, clean rooms, courteous staff. Join the Ambassador level for extra upgrades and perks. Love the Suites for separate work area that doesn't disturb travel partners. Highly recommend for business or personal stays.

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Helpful?
Thank F6657HAroberth
Livermore, California
Reviewed 3 days ago NEW

we stayed on (what i think is) the upgraded side of the hotel. The room was very relaxing as it was spacious and clean. There was a separate bathtub from shower which was nice. They had a huge in door pool and sauna, but no hot tub which was the only compliant. We walked to most places we wanted to...

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Helpful?
Thank Kym M
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear Kym M, Thank you for taking the time to share your comments with us. We are happy you enjoyed your clean, spacious, comfortable room and amenities such as our beautiful pool and sauna area. We appreciate the feedback regarding your preference for a hot tub. We would love to have you stay with us the next time you visit...

Grand Rapids, Michigan
Reviewed 3 days ago NEW

Nothing bad to say about this place honestly. The greeting at the front desk was delightful, the concierge helped with location of nearby Jazz clubs (Andy's), and the bartender provided much needed sustenance. Rooms themselves are comfortable and clean. Nice cozy bedding. And GREAT location along Michigan Ave, within easy walking distance of anything you'll need. Abundant restaurants nearby, shopping,...

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Helpful?
Thank wmegoat
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear wmegoat, We are glad you found our hotel to have everything one could possibly need for an ideal stay in Chicago: comfortable accommodations, plush bedding, an excellent location, and exceptional service. Thank you for sharing your review with us. We look forward to seeing you again soon! Sincerely, Ronald Hoogerbrugge General Manager

Fort Worth, Texas
Reviewed 5 days ago NEW

This is my second survey with INTERCONTINENTAL HOTEL's ... Front desk had terrible customer service acted like they were just there to collect a check could care less about their customers not friendly at all ! The Concierge, Doug was very gruff and not at was huffing and puffing when I asked him a question to help me I'm directions...

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Helpful?
Thank KATHRYN O
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear KATHYRN O, Thank you for your feedback. While the experience you have described here is highly unusual for our hotel, we apologize you did not receive our best during this recent stay. Our staff is typically praised for their service, and we will look into this situation to see what may have gone wrong. We do hope other aspects...

Ballston Lake, New York
Reviewed 5 days ago NEWvia mobile

Spent one night here after visiting museums. Walking distance to shopping and great food! Service was good. My daughter left a souvenir bag in the lobby accidentally and when we checked with the front desk security had already picked it up and was holding it. It had a portable charger and two wallets in it so we were extremely glad...

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Helpful?
Thank ajmuzz
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear ajmuzz, It pleases us to know you enjoyed your stay overall thanks to our central location and caring service. We know how worrisome it can be to discover you have left something behind in a hotel room. We were happy to recover your daughter’s bag for her! While we apologize for any issues you might have experienced with your...

Alabama
Reviewed 5 days ago NEW

My husband and I had a lovely three night stay at the Intercontinental. We were in Chicago for a business trip but had some free time to explore the city, thankfully. Check-in was very easy. Because we are reward members we received a 10% discount card that could be used there at the hotel at the restaurant (Michael Jordan's), wine...

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Helpful?
Thank Piccolo
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear Piccolo, Thank you for taking the time to tell us what you most and least valued about your stay. We are happy to hear you appreciated our central location and friendly service. We want you to know that we have a range of room sizes and styles throughout the hotel. Should you stay with us again in the future,...

Germantown Hills, Illinois
Reviewed 5 days ago NEW

The hotel staff welcomed us warmly and answered our questions. Our room on the 11th floor was clean and quiet. Breakfast was wonderful, with continental choices as well as hot breakfast items and made-to-order omelettes. The location of this hotel is the best part. The two best wine bars in the city -- Eno and The Purple Pig -- are...

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Helpful?
Thank Jennie F
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear Jennie F, Thank you for your review. We are glad you liked your delicious, made-to-order omelet along with the many other delicious food choices throughout the hotel. We are especially pleased to hear our staff provided you with such excellent service. If there is anything we can do in order to make your next visit an all-around five-star experience,...

Valparaiso, Indiana
Reviewed 5 days ago NEW

Hotel Intercontinental is a beautiful, historic hotel located in the middle of all great shopping and eating. Service was exceptional from curbside to staff in the fitness center. Rooms are clean with modern updates. Spectacular rate through Expedia and got a free upgrade at check-in! Would highly recommend to anyone visiting!

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Helpful?
Thank melissacI668OO
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear melissacI668OO, Thank you for sharing these comments with us. It is great to know you received outstanding service from every staff member you encountered. We are happy you liked your beautiful, upgraded room and that you enjoyed our fantastic downtown location. It would be our pleasure to accommodate you the next time you visit Chicago. Sincerely, Ronald Hoogerbrugge General...

Charleston, South Carolina
Reviewed 5 days ago NEW

Stayed here the week before Christmas and had a wonderful stay. The hotel was decorated beautifully for Christmas and the foyer looked very festive. It was FREEZING outside but every time you entered the hotel it was lovely and warm and the reception from the hotel staff was just as warm and welcoming. Our room was a decent size but...

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Helpful?
Thank Jane B
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear Jane B, We are happy to hear the warm atmosphere of our hotel was enough to make you forget about the frigid conditions outside as soon as you stepped into our stunningly decorated lobby. We appreciate your feedback regarding the noise from your room’s furnace fan. We will see what we can do to minimize this issue in the...

Taipei
Reviewed 6 days ago NEW

In general, it's clean and nice place for a short stay, however, the house keeping doesnt regularly make sure room had been refresh since some time I leave hotel but late, even told house keeping in face to clean up rooms, but still doesn't do it sometimes. And mini bar usually forget to replenish daily, almost every night to call...

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Thank Tang J
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear Tang J, Thank you for sharing your feedback with us. We apologize for any items our housekeeping team might have forgotten to replenish. We will pass your comments along to the correct department so they can make sure to address the problem. On a separate note, we are confident we could find the perfect fit for you in terms...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Eno
Eno
Cuisines: Wine Bar, International
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more   less 

Additional Information about InterContinental Chicago

Address: 505 North Michigan Ave, Chicago, IL 60611-3827
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: £96 - £424 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Chicago 4.5*
Number of rooms: 844
Reservation Options:
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Also Known As:
Intercontinental Chicago Hotel Chicago
Chicago Intercontinental
Hotel Style:
#31 Green Hotel in Chicago
#44 Luxury Hotel in Chicago
#58 Romantic Hotel in Chicago
#64 Business Hotel in Chicago
#65 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Chicago staff and other travellers.
43 questions
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Questions? Get answers from InterContinental Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not much room in the fridge for food as the mini bar is on sensors.”
 of 5 bubbles 851kymm, 19 Jan 2017 | Read review
“Loved the room!”
 of 5 bubbles nickwanty, 14 Jan 2017 | Read review
“Views on the east (lake) and west (Michigan Ave) are the best”
 of 5 bubbles BrennerMeyer, 12 Jan 2017 | Read review
“Must be near a fire station lots of sirens during the night. Get highest floor possible.”
 of 5 bubbles tuckerjoesmom, 11 Jan 2017 | Read review
“Good location”
 of 5 bubbles cammysiu, 9 Jan 2017 | Read review
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