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PUBLIC Chicago

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#91 of 185 Hotels in Chicago
Certificate of Excellence
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PUBLIC Chicago
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1,377 Reviews from our TripAdvisor Community

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Showing 1,300: English reviews
Nashville, Tennessee
Reviewed 2 days ago NEW

Historic property that COULD be charming, but the service staff derails it. Front desk and bar personnel seemed irritated with their jobs. Apparently were annoyed and bothered by the folks that pay their wages - the guests.

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Helpful?
Thank eddied230
Denison TX
Reviewed 3 days ago NEW

We had a great stay at Public Hotel. The coffee bar gave free refills all day! Our rooms were clean (and kept cleaned). The front desk was very helpful in getting us directions to get around the city via trains.

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Thank Cynthia S
Reviewed 5 days ago NEWvia mobile

Couple of days we arrived at the Public. First impression was great - very very friendly employees and excellent service. Our room was on the seventh floor. Rooms seem to be all white which can be awkward in terms of dirt etc. ours was all white and absolutely clean! Although being located on the 7th floor only we had a...

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Thank Johannes1011
West Palm Beach, Florida
Reviewed 6 days ago NEW

It is the perfect place to stay!!!! Cozy but cool!!!! The only thing I could say was on the down side is that the prices of water , apples and the little things were kinda over priced!!!! I feel as though some things should just be given when you stay at such a nice place!!! In the morning a lil...

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Thank G5312HYalexp
Chicago, Illinois
Reviewed 1 week ago NEW

Clean, well-located hotel in the heart of Chicago's Gold Coast. So many bars and restaurants in the area, and just blocks to the lakefront. Good service, price was right, but only negative is that my room was a bit stark and "cold" feeling.

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Thank PhotoEnrichment
New York
Reviewed 1 week ago

Great atmosphere, excellent dining experience, and efficient and polite staff. Lovely area of Chicago to be staying in, and close to Michigan Ave. It is one of my favorite places to stay and dine in Chicago.

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Thank jpo99
London, United Kingdom
Reviewed 1 week ago

Stopped off in Chicago and stayed for the umpteenth time at the Public. Very comfortable, great location and good food. Rooms are good size and comfortable. The Pump Room remains reliable ad very good.

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Thank nickdY8134LO
usa
Reviewed 1 week ago

Coffee was cold in restaurant and salad was very gritty. Waitress never came back to check on food or offer hot coffee/refill. When asked for fresh towels from front desk, it took so long that a meeting was missed because of delay in delivery. Finally got dry towels from maid in hall way. Bed was old. Sleeping divots/impressions very obvious.

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1Thank mahdee
Garrett R, Director of Operations at PUBLIC Chicago, responded to this review

Dear mahdee, Thank you for your review and thank you for bringing all these issues to our attention. We will take your concerns to heart and address these issues in order to improve our product. We hope you do return soon so that we can make sure your stay is perfect. Please feel free to contact me directly to make...

Pleasant Lake, Michigan
Reviewed 1 week ago

We enjoyed our stay at Public Hotel. The bed was comfy and overall room was very comfortable - the only concern is that there was no USB available in room despite having a description in the info booklet. We were not sure what was going on in the Pump Room as the large curtain was pulled both evenings. We will...

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Thank briankI4007KL
Garrett R, Director of Operations at PUBLIC Chicago, responded to this review

Dear briankI40KL, Thank you for your 5 star review! We are so happy that you enjoyed our hotel and hope that you return soon. Thank you for bringing these concerns to our attention. We will look into this and see were we can improve. Best, Garrett Rogacki Director of Operations

New York City, New York
Reviewed 1 week ago

The PUBLIC Hotel on Chicago's Gold Coast combines a lot of great elements that together should, in theory at least, make for an excellent experience: A great Gold Coast location in a unique, historic building; beautiful public spaces including a large lobby, two beautifully-designed bars, a Jean-Georges curated restaurant, and design-conscious décor throughout its rooms. However, the hotel's egregious lapses...

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Thank xps900
Garrett R, Director of Operations at PUBLIC Chicago, responded to this review

Dear xps900, Thank you for choosing Public Chicago. I would really appreciate a direct phone call so that we can discuss your stay and hopefully turn things around for you. Please feel free to contact me directly at 312-229-6723. Kind regards, Garrett Rogacki Director of Operations

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Staying in Gold Coast

Neighbourhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Breakfast Available
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
PUBLIC, conceived by Ian Schrager, is an entirely new class of hotel. Its fundamental attributes are innovative, sophisticated, authentic style; spot-on, personalized, empathetic "essential" service; lasting comfort with complete functionality, all at an affordable price and offering tremendous value. For the first time, this type of hotel experience will be available for everyone and anyone who wants it ... more   less 

Additional Information about PUBLIC Chicago

Address: 1301 N State Pkwy, Chicago, IL 60610-2334 (Formerly Ambassador East Hotel)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range: £85 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PUBLIC Chicago 4*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Travelocity, TripOnline SA, Cheap Tickets and Jetsetter so you can book your PUBLIC Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Public Chicago Hotel Chicago
Ambassador East Hotel Chicago
Hotel Ambassador East
Ambassador East Chicago
Hotel Style:
#52 Business Hotel in Chicago
#56 Luxury Hotel in Chicago
#63 Family Hotel in Chicago
#74 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from PUBLIC Chicago staff and other travellers.
17 questions
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Questions? Get answers from PUBLIC Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper corner rooms are nice and light.”
 of 5 bubbles PhotoEnrichment, 10 Jan 2017 | Read review
“Pay the extra few bucks for a suite. It's worth it.”
 of 5 bubbles xps900, 6 Jan 2017 | Read review
“Booked with my airline ticket on Travelocity and got an incredible rate!”
 of 5 bubbles jckelly4, 5 Jan 2017 | Read review
“If you can upgrade to a suite on a promotional rate, I highly recommend it.”
 of 5 bubbles BargainHunter27, 12 Dec 2016 | Read review
“1108 had a great view of the city”
  • View from room 1108
 of 5 bubbles JulieO167, 5 Dec 2016 | Read review
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