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Sheraton Grand Chicago

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#64 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,766 Reviews from our TripAdvisor Community

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Las Vegas, Nevada
Reviewed 2 days ago NEW

Front desk staff don't know hospitality, nor how to smile. Concierge attended the same hospitality training as the front desk staff. Seems the partially heard or took notes on how to smile. A little anyway. They had great restaurants and room service. I think I had the worst room in the hotel. It was a beautiful corner room on the...

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Helpful?
Thank Sewell-Maganis
Reviewed 3 days ago NEW

I had a great 1 night stay for a business trip in Chicago at the Sheraton. The 1 king bed room is very spacious and clean. The bed was surprisingly hard unlike other hotel beds. The in room breakfast (chefs omelette) is awesome and more than enough for 2 persons. The hotel is in good walking distance to downtown.

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Helpful?
Thank KasiKing
Management response:

Hello kasiking, Thank you for reviewing the Sheraton Grand Chicago! I'm glad to hear you had such a great stay with us from your room, to our dining options, to our central location. We appreciate your business and look forward to your next stay with us. Sincerely, Lizzy R.

Reviewed 4 days ago NEW

The Sheraton Grand is located near the lake and on the river providing great views. Close to Navy Pier, Magnificent Mile and wonderful restaurant selections. Rooms were ample in size, clean and comfortable. Staff was friendly and accommodating.

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Helpful?
Thank Chessy2
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Cheesy2, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. I am pleased to read how much you enjoyed your spacious room, and the wonderful views from the hotel. We look forward to welcoming you back. Kind regards, Eric Ballen Front Desk Manager

Marshall, MI
Reviewed 4 days ago NEWvia mobile

This is my second time visiting the Sheraton Grand Chicago, it has beautiful views of the river and its in a great location to downtown shopping and eating. The hotel has a great workout facility and an indoor pool. I will be back again.

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Helpful?
Thank Matthew M
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Matthew M, Thank you for choosing the Sheraton Grand Chicago for a 2nd time. We are so grateful for your patronage and the kind words you've shared. We look forward to many more return visits in the future. Kind regards, Eric Ballen Front Desk Manager

Reviewed 6 days ago NEW

I had a nice surprise when i checked in to my room. I found a greeting card for my upcoming birthday and some furits covered with chocolate and some mixed nuits. The staff was great and helpful. It's easy to gou around, about 5 minute walking to Michigan Av.

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Helpful?
Thank AloisK
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello AloisK, Thank you for choosing the Sheraton Grand Chicago and for taking time to share feedback regarding your stay. We look forward to welcoming you back. Kind regards, Eric Ballen Front Desk Manager

Charleston, Illinois
Reviewed 1 week ago NEW

Our room was very spacious with plush bedding. I enjoyed great rest each night. The hotel is close to Navy Pier and Michigan Avenue. Starbucks and gift shop were great additions. The staff is very accomodating, helpful and courteous. I will definitely stay here again.

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Helpful?
Thank _mleasher2
Management response:

Hello _mleasher2, Thank you for reviewing the Sheraton Grand Chicago! I'm so happy to hear that you had a great stay with us and were able to take advantage of the city through our prime location. Thank you for complimenting our staff as well! Their hard work and dedication is what makes the Sheraton a great place to stay. We...

Hartford, Connecticut
Reviewed 1 week ago NEWvia mobile

Spend two nights for a business trip. Only one restaurant opened during evening for dining or it's room service. Arrived in evening and wasn't up to going to their high end restaurant so it was room service. Also Surprised my internet connection was not the best and a convention there meant quite a noisy night. Was awakened twice. Yikes. Clean...

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Helpful?
Thank DianeFromCT
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello DianeFromCT, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. While I am pleased to read you enjoyed our central location, I would also like to apologize for the challenges you faced during your stay. I do hope we have an additional opportunity to welcome you back and restore your faith...

San Diego, California
Reviewed 1 week ago via mobile

From Michael the Irish tenor doorman to Suzanne at the Concierge desk and every housekeeper in between, what an awesome experience. They take care of their employees and they pass on the care and benefits to all their guests.

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Helpful?
Thank cortpeters
Management response:

Hello cortpeters, Thank you for reviewing the Sheraton Grand Chicago! We appreciate you for recognizing our staff! Their hard work, dedication, and positive attitudes go a long way in making the Sheraton a great place to stay. We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R.

Trumann, Arkansas, United States
Reviewed 1 week ago via mobile

My boyfriend and I stayed here for a weekend and it was nice and quiet. When we arrived the hotel staff was very friendly. The rooms were very clean and the views were AMAZING on the top floor! The bed was firm but comfortable to me. This hotel was in a great location and I would recommend to anyone wanting...

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Helpful?
Thank Skylar44
Management response:

Hello Skylar44, Thank you for reviewing the Sheraton Grand Chicago! From the location to your room, I'm so happy to hear that you had an excellent stay! We appreciate your recommendation and we looking forward to hosting you on your next stay in Chicago. Sincerely, Lizzy R.

Bergen County, NJ
Reviewed 1 week ago via mobile

Connie Alex, Ruthie, and the staff at the lobby bar and 33rd Floor lounge are the best. I notice these staffers have been at Sheraton Grand for many years. I'm so impressed with their great hospitality and ability to remember returning customers. Hotel is in the heart of Chicago and very close to Navy Pier. If you come to the...

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Helpful?
Thank CW-Bergen
Management response:

Hello CW-Bergen, Thank you for reviewing the Sheraton Grand Chicago! Thank you for recognizing our wonderful staff! Some of our staff have with with the hotel since it opened almost 25 years ago, and they are very much a part of the spirit of the Sheraton and what makes us great. We appreciate you for recognizing them and shouting out...

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: £128 - £361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Family Hotel in Chicago
#29 Green Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#40 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
47 questions
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good views on city. Get a room away from the elevators at the end of the floor to have a quite room. 34th floor have nice suites.”
 of 5 bubbles KasiKing, 25 Feb 2017 | Read review
“Higher floors provide a greater view of city and lake.”
 of 5 bubbles Chessy2, 24 Feb 2017 | Read review
“Ask for a water view.”
 of 5 bubbles christophero576, 17 Feb 2017 | Read review
“The rooms on the higher floors are more spacious and closer to the Club Lounge which I would recommend to anyone! Really worth it.”
 of 5 bubbles zalani2017, 13 Feb 2017 | Read review
“Any day choose the river view room”
 of 5 bubbles AnshikaA, 12 Feb 2017 | Read review
5 of 5