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The Westin Michigan Avenue Chicago

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#50 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
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The Westin Michigan Avenue Chicago
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2,388 Reviews from our TripAdvisor Community

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Showing 2,283: English reviews
New Jersey
Reviewed yesterday NEW

This hotel is a very nice Westin, but you should also explore the many other hotel options of all different price levels and quality within blocks of this hotel. There are incredible over the top 5 star hotels - Peninsula, Park Hyatt, 4 Seasons. There are also a lot of other very decent hotels that cost a lot less than...

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Helpful?
Thank SusanAdventure
Elgin, Illinois
Reviewed 2 days ago NEW

The Westin Michigan Avenue was the perfect site for a winter weekend get-away. As usual, the room was beautiful with a great bed very pleasant bathroom. The location is great for restaurants, shopping, and entertainment. The staff, again as usual, was terrific. The bellman, Tom, was always a welcome face. Kathy helped us with all of our arrangements.

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Helpful?
Thank fjksak
Reviewed 4 days ago NEW

After reading some of the reviews I was a little worried what to expect. Our stay ended up being relatively nice. The check in process was easy and the staff was very kind. There were no issues with our room (including cleanliness or noise concerns brought up in previous reviews). We loved the location! The only downside was having to...

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Helpful?
Thank Iamtoofancy
Management response:

We are happy to hear you had a pleasant stay with us. Our location makes it very easy to indulge in everything Chicago has to offer! Also, we do have in-room coffee makers with Starbucks coffee located inside the white cabinet built into the entertainment center;sorry this was not communicated. We look forward to servicing you again in the future!

usa
Reviewed 6 days ago NEW

It's the usual Westin amenieties. The room was quiet, we were on the "special floor" so two doors down we could get a complimentary continental breakfast. We paid with SPG points but it was half a night's room rate to park! $69 to valet park. We should have taken the train, but the museum my husband has wanted to see...

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Helpful?
Thank thedoglady
Management response:

Relax, Refresh, and Revitalize. Thank you for spending your weekend getaway with us. We strive to make sure you're feeling better as you leave than when you arrived, and it sounds as if we accomplished our goal! Next time you plan a visit, call ahead and our Golden Key concierge can help ensure your art and architectural visit comes to...

.
Reviewed 6 days ago NEWvia mobile

Loved this hotel.so modern and clean. Reception friendly.one person who wasnt was the asian lady who told you about places to go.so unhelpful with little knowledge and no eye contact .She acted like u were holding her up.so we went back to reception who really helped us with lots of suggestions. So love Chicago .definitely go back and even stay...

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Helpful?
Thank teresah207
Management response:

Thank you for the feedback. We are happy you were able to enjoy our city and our property! We pride ourselves on having one of the great concierge teams in the city and would like to apologize for the miscommunication. We hope to see you back next time you're in Chicago!

Reviewed 1 week ago

Since we got married at a Westin resort we have fallen in love with them! Whenever we travel we aim to stay at a Westin at all costs! Being a SPG memebr is a huge benefit and wonderful program. The staff at the Chicago Westin are so genuinely friendly and fun to talk with. The rooms are stunning and look...

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Helpful?
Thank Danelle M
Management response:

Thank you for the high marks and we’re thrilled to know that you enjoyed your visit! Feedback like this from our SPG members is why we love what we do. We look forward to welcoming you back every time you return to Chicago! Make sure to let us know your favorite room at our property next time you visit so...

Rochester, New York
Reviewed 1 week ago

Rooms were updated, modern, and very clean. Service (housekeeping and front desk/door) was excellent and very courteous. Was in town for a wedding and everything was great!!! Would definitely stay again!

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Helpful?
Thank nsalsedo
Management response:

We enjoyed having you! Weddings always keep the hotel fun and exciting. Our staff enjoy making sure the experience is a great one for everyone involved. We will be seeing you back for a vacation soon? We hope so!

Lansing, Michigan
Reviewed 1 week ago

Great Hotel staff very helpful. Bar staff and bar also very nice. Great selection. Morning Breakfast staff helpful also. Quick over night trip for visa application. Valet realized I had left my phone in the car and brought it in to me.

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Helpful?
Thank cw00dburn
Management response:

Thank you for the kind words. It is great to hear you got the full Westin Experience. Next time you visit make sure to take advantage of our Heavenly Spa and Westin Workout Studio! See you next time you're in Chicago!

New Carlisle, IN
Reviewed 1 week ago

This was the 2nd time I have stayed at The Westin Michigan Avenue. I requested a Michigan Ave view, and stayed in room 1110. Beautiful room with a beautiful view! Located at the north end of the shopping district, EVERYTHING is well within walking distance down to the river (even during a Chicago winter). Nice cozy bar in lobby. Staff...

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Helpful?
Thank Kevs442
Hartmut O, Director of Operations at The Westin Michigan Avenue Chicago, responded to this review

We appreciate your loyalty and it's great that you enjoyed the stunning view of Michigan Avenue. All of our rooms are newly renovated and some offer great views of Mag Mile or Lake Michigan. We look forward to welcoming you back soon.

Chicago, Illinois
Reviewed 1 week ago

The location couldn't be better right in the middle of everything in the Gold Coast. Room was clean and spacious with a great bathroom (perfect for women). In-room dining is quick and food is great. Highly recommend!

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Helpful?
Thank clovelace2294
Management response:

Thank you for the high marks and we’re thrilled to know that you enjoyed your visit! We are happy you enjoyed our recently renovated rooms. We look forward to welcoming you back soon!

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: £102 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Reservation Options:
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago
Hotel Style:
#16 Green Hotel in Chicago
#18 Spa Hotel in Chicago
#32 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Michigan Avenue Chicago staff and other travellers.
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Questions? Get answers from The Westin Michigan Avenue Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevators can be noisy so ask for a room that is not on top of them”
 of 5 bubbles SusanAdventure, 22 Jan 2017 | Read review
“quiet floors, comfy bed, great location, in the heart of the fun”
 of 5 bubbles danellem2017, 13 Jan 2017 | Read review
“higher rooms you can hear less street and subway traffic.”
 of 5 bubbles nsalsedo, 13 Jan 2017 | Read review
“Get a view of Michigan Ave. in winter, especially for Christmas lights”
  • Room with a view
 of 5 bubbles cfrango, 19 Dec 2016 | Read review
“Ask for a city view as it made a difference to our stay being able to see all of the Christmas lights.”
 of 5 bubbles jaynes748, 18 Dec 2016 | Read review
5 of 5
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