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The Westin Michigan Avenue Chicago

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#56 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
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The Westin Michigan Avenue Chicago
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2,401 Reviews from our TripAdvisor Community

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Showing 2,296: English reviews
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Reviewed 3 days ago NEWvia mobile

Travelling across the USA we've started to really appreciate the high standard you get when you stay at the Westin group hotels; great sleeping experience, good bar and other amenities. What stands this hotel out however is the staff. On checkin Teena was amazing, friendly, chatty and engaging. She went above and beyond to give us recommendations where to go...

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Helpful?
Thank Mike B
Treasure Island, Florida
Reviewed 4 days ago NEW

Very nice, comfortable rooms, showers, beds, etc. However, I would not stay her again as it has no gift shop to get incidentals, it has no vending machines like coke & snacks, it has a Starbucks downstairs that is only open at selected hours, and the most aggravating detrimant, $14.95 per day for high speed internet. Maid service is exceptional,...

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Helpful?
Thank Daniel K
Management response:

Hello Daniel, Thank you for sharing your experience at the Westin Michigan Avenue Chicago. We are delighted to learn you enjoyed the comfort of our guest rooms. We appreciate your feedback regarding the availability of snacks and other refreshments, as it is integral to our ability to continue to improve our service and hotel operation. Thank you again for your...

Usa River
Reviewed 1 week ago

Stayed here on business and loved the idea of being able to hire a pair of runners in order to go to the gym. If you are travelling just with hand luggage, runners take up a lot of space. The runners I got through the hotel were in good, if not new, condition with a pair of sports socks which...

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Helpful?
Thank Hman877
Management response:

We couldn't have said it better ourselves! To help you pack light and stay fit, we offer New Balance shoes and clothing for you to use during your stay for only $5.00. Now you can maintain your workout routine – wherever you go – without the added bulk of your fitness gear.

Crystal Lake, Illinois
Reviewed 1 week ago

From the moment we arrive the staff was amazing. Lauren at the Frint desk was funny and nice. We even met Andrew from Human Resources whom was also very friendly and helpful. Room was very clean and was decorated very nice. We had a great view of Lake Michigan. The hotel was nice and centrally located and close to so...

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Helpful?
Thank bowesally85
Montrose, Alabama
Reviewed 1 week ago via mobile

Great location. Room well described. Small but functional. Clean. Check in, check out easy. Nothing special but nothing terrible to say. Weird feature in which they ask you if you want to give up cleaning service to "go green". Didn't get it.

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Helpful?
Thank kvhak
Management response:

It is great to hear you enjoyed your stay with us! Our 'Make A Green Choice' program allows our guest to take part in Starwood’s/Marriott's sustainability Initiatives. Guests can choose to help reduce our environmental footprint by foregoing full housekeeping services. For each night a guest opts into MAGC, they receive 500 Starpoints or a $5 Food & Beverage voucher....

Beijing, China
Reviewed 1 week ago

Westin Michigan Avenue is well situated towards the north end of the Magnificent Mile, just across from the Hancock Tower. It is a standard Westin, starting to show its age in spots but still a good hotel. The room was nice, a little on the small side, but nicely furnished with the heavenly bed providing comfort. Bathroom could use a...

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Helpful?
Thank bjnomads
Orlando
Reviewed 2 weeks ago via mobile

Great location on Michigan Avenue. Shopping is ver convenient. Room nice and clean, well sized and comfortable. Good restaurant in the hotel. Decent work out space. There is a Hertz office in the hotel making it super convenient to rent or drop off a rental car.

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Helpful?
Thank Floridagator
Management response:

We are happy to hear you enjoy your stay at our property! Our location on Mag Mile ensures that you enjoy all the shopping the city has to offer. We hope to have you back soon for a 5-star stay!

Saint Paul, Minnesota
Reviewed 2 weeks ago

We spent two luxurious nights a this hotel and every encounter I had with the staff was met with a great attitude and a willingness to help. I felt pampered from the start! During check in I had asked if we could get a high floor if possible and she upgraded our room to the top floor with a beautiful...

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Thank Beth S
Cincinnati, Ohio
Reviewed 2 weeks ago

It has fabulous customer service both at the front desk and in the restaurant. The rooms and common space have a contemporary design. It is located in the heart of Michigan Ave's Magnificent Mile across from the John Hancock building.

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Helpful?
Thank TammynCincy
Management response:

We are happy to here you enjoyed your stay! Our location is perfect, but we feel our staff really sets us apart from all the other properties in the city. We hope to see you back again soon!

Miami, Florida
Reviewed 3 weeks ago

My stay at the Westin was great. The beds are very comfortable and the staff was really helpful. The location of the hotel is perfect and cabs, buses, uber, walking, it's all very accessible. They had a station with cookies at the lobby one of the days which was a nice touch.

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Helpful?
Thank Andres M
Management response:

We are happy to here you enjoyed your stay! Our location, right next to the John Hancock building on Michigan Avenue is perfect for indulging in everything Chicago has to offer! Our Westin Weekend table with the cookies is also one of our guest's favorites. I will say the kind words with our staff; we hope to have you back...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: £113 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Reservation Options:
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago
Hotel Style:
#16 Green Hotel in Chicago
#19 Spa Hotel in Chicago
#35 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Michigan Avenue Chicago staff and other travellers.
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Questions? Get answers from The Westin Michigan Avenue Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a lake View”
 of 5 bubbles bowesally85, 13 Feb 2017 | Read review
“Ask for a higher floor with a view”
 of 5 bubbles BethS290, 4 Feb 2017 | Read review
“The lake view is wonderful. We saw the fog roll in below the high buildings, very cool.”
 of 5 bubbles 144man, 24 Jan 2017 | Read review
“Elevators can be noisy so ask for a room that is not on top of them”
 of 5 bubbles SusanAdventure, 22 Jan 2017 | Read review
“quiet floors, comfy bed, great location, in the heart of the fun”
 of 5 bubbles danellem2017, 13 Jan 2017 | Read review
5 of 5