BOOK ANOTHER HOTEL. I'm a Platinum Marriott/BONVOY customer and quite disappointed with this Westin. #1 DARK & DEPRESSING - they really need an overhaul of the lobby & the interior. I actually don't know if I've ever entered a hotel that felt so dismal. The front staff was…
Customer service at the counter was very good; a young lady Ranja I believe her name was great. Sat in the lobby doing some work in the afternoon - free hot chocolate and some cookies. Bar service later was good. Basketball on the TV's. Rooms were good too.
This hotel is clean, beautiful, and conveniently located to many great restaurants in the city. I've stayed many times and I'll most definitely stay again. You absolutely can't go wrong spending some time at this hotel.
The staff were SO helpful. Nateisha at front desk was very knowledgeable and welcoming. I LOVED the Executive Club Lounge on the 20th floor. Delicious breakfast and an awesome view overlooking the river. Also I really like the Westin's signature scent "White Tea Aloe".
Good hotel but not enough to keep staying there. Food service closed down at 11:30pm despite the in-room dining saying it was open. Everything else was fine including room. Close to a lot of things in Chicago.
"The hotel overlooks the river. It is BEAUTIFUL!"
"Corner Room with Chicago River Views was fantastic"
"Book at a different hotel"
"Extremely well located to walk to most attractions."
"Nice to have a room with a river view."