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Homewood Suites by Hilton Chicago-Downtown

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#50 of 188 Hotels in Chicago
Certificate of Excellence
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Homewood Suites by Hilton Chicago-Downtown
Homewood Suites by Hilton Chicago-Downtown
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2,420 Reviews from our TripAdvisor Community

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Showing 2,268: English reviews
Hayward
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

Just remodeled and is nice. very good even buffet and breakfest. Excellent location and safe. Unassuming entry on street but hotel is very nice. Friendly staff although door people could smile more. front desk very friendly and buffet staff great.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank A1499TQtomk
Miami Springs, Florida
1 review
Reviewed 2 days ago NEW

Excellent location just off Michigan Avenue. Beautiful, newly remodeled rooms. Great hot breakfast, all day coffee and evening reception is a full dinner! Lovely 6th floor lobby. Pool and work out room both just enough.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank W6798QHcharlotted
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review

Excellent, thank you for the great review! We are glad to see that you were able to take advantage of our many complimentary services! Please come back and see us again soon! More 

Saint Joseph, United States
1 review
Reviewed 6 days ago NEW

The chief selling points for this hotel, for me, are the staff (addressing me by name after several months away), the full kitchenettes (drinking coffee from an actual ceramic cup) and the two-room layout of all the suites (I wake up before my husband, and there's somewhere for me to work other than the bedroom).

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank josephineh270
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review

Excellent! We are proud to be your home away from home! Thank you for your review, and recognizing our staff! We look forward to having you back again soon! More 

Westlake Village, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Our family of four stayed at this property for two nights, for a quick trip to visit friends in Chicago. Inexplicably, after the first night of staying on the Executive (19th) floor, no one ever cleaned our room. When I called to complain and ask for new towels and soap/shampoo, a worker came by and told us that the room... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank Quixx
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review

Hello and thank you for your review! On 11/23, we reached out to you asking via email inquiring for details and to resolve with you, however we have yet to hear back. We are very sorry if there was any oversight, or interruption in service! Please, email us back at Jason.park@Hilton.com so we may make work with you to resolve... More 

St.John's Newfoundland, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Rooms were large and well appointed. Great location, near red line and mag mile. Friendly staff. Breakfast included is a great feature when travelling with kids. The evening social was also a lovely touch that made the hotel seem to have a personal touch

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank noarmchairsallowed
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review

Excellent, thank you for your review! We love when our guests tell us that we treated them right! We are also glad that you were able to take advantages of the many complimentary services we offer. Please come back and see us again soon! More 

Saint Louis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This was by far the worst stay at a Hilton brand hotel that I have ever experienced. There was construction going on in the building which started prior to 6:00am and went throughout the day/evening. There was no information relating to this inconvenience on the website, nor was this communicated over the phone. My family was awoken by construction noise... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank V8160VTchristinep
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review

Thank you for your feedback! We are very sorry that construction at a neighboring business (not the hotel) affected your family's sleep with us. We were able to speak to the business and was told it was an isolated incident, and we regret if this disturbed you in any way. Please reach out to use directly at jim.craver@hilton.com, so we... More 

Santo Domingo, Dominican Republic
1 review
Reviewed 1 week ago

The location of this hotel was excellent, I couldn't imagine it will be so in the middle of everything. The breakfast was very nice, fruits, cereal, eggs, milk, juice, etc more than enough to start a great day in Chicago Downtown, if you want more than that many restaurants a just less than 1 block on any direction.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank P2528BQjuanp
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review

Thank you for the great review! We are glad that you were able to take advantage of our complimentary breakfast, and please know that the menu rotates as well! There is so much more to see around us, so please come back soon! More 

Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

I stayed here for 8 nights to attend a conference at McCormick place. The room was comfortable and clean, kitchenette was pretty reasonable (although I didn't use it!). The included breakfast is a useful bonus and the food was decent but not mind blowing. There are heaps of bars and restaurants within easy walking distance, and Eataly next door is... More 

Helpful?
1 Thank rebeccacroke
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review

Awesome, thank you for your review! We are happy that you found our location convenient, your room was clean, and our staff treated you right! We can't wait for you to come see us again! More 

London
Level Contributor
61 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 weeks ago

The Homewood Suites in Downtown Chicago is a very convenient base for the city. The building is nice, rooms well decorated and comfortable. It is just a shame that the staff experience is not on par with the facility. They seem not to care. I had to keep asking for missing essentials in the room. And the check in and... More 

Helpful?
Thank euromarketer
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review

Oh no! This is not what we pride ourselves on when we say we want to be Chicago's cleanest and friendliest hotel! Please, we would love to hear the details that made you feel this way, would you kindly contact us at jim.craver@hilton.com? We look forward to hearing from you! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

I was with Homewood Suites this past week and the valet group went above and beyond. Amir went to pick up my rental car and noticed a flat tire. I needed to get to the airport quickly to make my flight. Amir not only pumped up my tire, but then drove it to a local shop and had it repaired.... More 

Helpful?
1 Thank Shawen B
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review

Excellent! Thank you for the kind review! We love when our guests tell us that we're living our mission to be Chicago's cleanest and friendliest hotel! Please know that your comments about Amer will be shared with the entire team! We hope the rest of your travels were uneventful, and that you'll be back to see us again soon! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points –receive BOTH airline miles and hotel points for every stay with us. ... more   less 

Additional Information about Homewood Suites by Hilton Chicago-Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611
Region: United States > Illinois > Chicago > Near North Side
Price Range: £89 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Homewood Suites
Chicago Hilton
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Chicago-Downtown staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Chicago-Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find a Marriott”
 of 5 bubbles euromarketer, 19 Nov 2016 | Read review
“XX04 rooms face southeast. Nice view of Trump and Wrigley buildings.”
 of 5 bubbles DrewC28, 28 Oct 2016 | Read review
“We requested a "city view" room....the views were great and worth the price”
 of 5 bubbles joshua012, 23 Oct 2016 | Read review
“The higher up, the better view!”
 of 5 bubbles annehD8474TP, 23 Oct 2016 | Read review
“We are on the top floor (4th floor) and did not hear a voice until we woke up at 10 am.”
 of 5 bubbles LenaH_12, 22 Oct 2016 | Read review
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