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Holiday Inn Chicago Downtown

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#110 of 187 Hotels in Chicago
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Holiday Inn Chicago Downtown
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650 Reviews from our TripAdvisor Community

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Showing 605: English reviews
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Falls Church, Virginia
Reviewed yesterday NEW

This hotel is very old, rooms are ancient, they don't change the bedsheets,carpets are filthy and bathrooms stink. It needs a major renovation. Pillar(spelling might be wrong) is the lady at the breakfast room who is very rude, unprofessional, and extremely careless waitress. I was very disappointed with her service. Rest of the staff are ok.

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Helpful?
Thank monmontic
Reviewed yesterday NEWvia mobile

I have stayed here multiple times over the last few months and each time the staff has gone above and beyond my expectations, specifically Taiyom. Not only is she friendly, but she has also gone out of here way to correct a mistake I made when placing a reservation

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Thank Matthias O
Kalispell, Montana
Reviewed 1 week ago via mobile

Stayed here twice within a week thanks to Amtrak delays. Comfortable and fast internet. Desk clerk said I could get a much better rate than she had for my return trip. $99 and only $10 for the full buffet breakfast when booked at the same time. Definitely a winner!

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Thank Barbjefts
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you Barbjefts for staying with us and for being a repeat guest. We appreciate your comments and look forward to welcoming you back. Sincerely, Nitin Talati General Manager

Richmond, Virginia
Reviewed 1 week ago

Stayed there one night for business in late February. While my business associates were all staying at the Chicago Hilton, I stayed here, six blocks away, for over $50 less per night. Even with the short cab ride over to their hotel for a meeting (it was very cold that day), I still saved a lot of money versus those...

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Helpful?
Thank KenS9
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you KenS9 for taking time to share your experience. We are happy to hear that you found value in our location and that our staff provided friendly service. We look forward to welcoming back to the Holiday Inn & Suites Chicago Downtown. Sincerely, Nitin Talati General Manager

Reviewed 2 weeks ago via mobile

They list parking but fail to tell you that it is $50. Staff only says sorry, really. List it in your amenities that it is paid parking. I could have paid the same total price with free parking and a breakfast. 🙁

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Thank friends58
cpfaus, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear friends58, Thank you for staying with us and our apologies for the parking listing. We do hope the next time you are in town, the parking and breakfast package will still be available. The Parking and Breakfast package is a great value and are sorry that the $50 parking price disappointed your experience. Sincerely, Nitin T General Manager

Kewanee, Illinois
Reviewed 3 weeks ago

Arrived, front desk staff greeted us, smiled, were friendly, nice, thanked us for being IHG members. The valet staff was friendly and accommodating. Julio, Tommie, and Miguel. Helpful. Clean rooms. Friendly service. The Sunny restaurant staff was friendly, and everyone smiled. I couldn't believe it. I have stayed at many Holiday Inns/Hotels/Suites/Expresses, etc., and this is the friendliest Holiday Inn...

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Helpful?
Thank AugMaxVanJr
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you very much AugMaxVanJr for sharing this wonderful review. Our team were feeling very proud to read the comments you shared as this was a gift to all. Thank you once again and look forward to welcoming you back in the near future. Sincerely, Nitin Talati General Manager

Michigan
Reviewed 4 weeks ago via mobile

Arrived to hotel to find a decent valet parking spot to check in and take belonging to our room. To park in the hotel parking spots over night it cost $50. To park in the lot next door it cost $24. Car had to stay it was not come and go parking. I did not find the male worker at...

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Helpful?
Thank KellyMMichigan
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear KellyMMichigan, Thank you for taking time to leave feedback about your stay. We are sorry to hear that your stay did not meet expectations. Our goal was to create an experience that exceeds expectations and hope for another opportunity to do so in the near future. Sincerely, Nitin Talati General Manager

Henry, Tennessee
Reviewed 4 weeks ago

I had to rest between trains (layover) and this hotel was awesome, so close to the train station and they had a room ready for me as soon as I checked in. Portia was extremely helpful in booking the room and accommodating my schedule and when I got there Alina, Taiyon & Julio made check in a breeze. They were...

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Thank colebt1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you colebt1 for taking time to share your experience. We are happy to hear you enjoyed your stay and that our team were able to add to that experience. Thank you again. Nitin Talati General Manager

Des Moines, Iowa, United States
Reviewed 31 January 2017 via mobile

Excellent hotel, safe and secure in downtown Chicago, near Union Station. Rooms clean, lots of pillows both soft and firm, very comfortable beds and chairs. Must use room key to access elevator so is secure. Personnel very friendly and helpful. Restaurant is excellent. Prices are reasonable. I highly recommend and we will stay here again. One request...Would like handrail in...

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Helpful?
Thank Sherri M
cpfaus, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you for staying with us Sherri M and for taking time to write a review. We are very happy to hear your stay met expectations. Please let us know when you are visiting again so that we are able to provide a room with the amenities that will make your stay even better. Sincerely, Nitin Talati General Manager Holiday...

Philadelphia, Pennsylvania
Reviewed 30 January 2017

Came to town to see about my brother who was ill. I got in earlier than I expected but thanks to Rafael he made sure I had a room ready so I was able to drop my bags and head to the hospital to see my brother. A big thanks to Princess and Taiyon who made my stay very enjoyable...

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Helpful?
Thank starladydiva
cpfaus, General Manager at Holiday Inn Chicago Downtown, responded to this review

Thank you so much starladydiva for the great review and for being our guest. We are very happy to read that your stay was fantastic and apologize for the housekeeping mishap. We hope the next time you are in the area, you will stay at the Holiday Inn & Suites Chicago Downtown again. Sincerely, Nitin Talati General Manager gm@hidowntown.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Chicago Downtown staff and other travellers.
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Questions? Get answers from Holiday Inn Chicago Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Express your room wishes during the reservation process.”
 of 5 bubbles AugMaxVanJr, 1 Mar 2017 | Read review
“Ask! The staff will have definite recommendations based on your needs!”
 of 5 bubbles colebt1, 20 Feb 2017 | Read review
“Ask for one with a microwave and refrigerator”
 of 5 bubbles starladydiva, 30 Jan 2017 | Read review
“easy to find on the Chicago Loop”
 of 5 bubbles taybugc, 18 Dec 2016 | Read review
“Rooms facing the front (parking lot) should be more a little more quiet than to the back facing a main street”
 of 5 bubbles Yetitraveler, 27 Nov 2016 | Read review
5 of 5