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Overview
  • Excellent40%
  • Very good33%
  • Average8%
  • Poor12%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (104)
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102 results
Traveller rating
39
34
9
13
7
Traveller type
Time of year
LanguageEnglish
39
34
9
13
7
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All reviewsroom was cleannice hot breakfastwater pressure in the showermicrowave and fridgethe breakfast areawould stay here againplenty of hot watercleaning staffhotel guestsother hotels in the areaqueen bedice machinefront desk clerknice hotelfitness centerlobbyvolleyball
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1 - 5 of 102 reviews
Reviewed 5 days ago

I stay in Crystal Lake on business all the time. I got a stomach virus while visiting last time and had to cut my trip short. The manager wouldn't refund me 2 nights stay - even if it meant I would never stay here again....More

Thank Jake M
Reviewed 3 weeks ago via mobile

Upon arrival, saw a couple of rooms with mattresses propped up against the window and I was wondering if the place was dumpy. To my glee, found that they're renovating the rooms. All hallways carpets had been recently redone and the rooms that my family...More

Thank Diane S
Reviewed 4 weeks ago

The hotel staff is very attentive, courteous and friendly. Janice (Account Manager), James (General Manager), Bruce and Suzanne (front desk staff) welcome guests quickly and efficiently. Laura and Greg (kitchen staff) are are always cheerful with smiles on their faces. They make hotel guests feel...More

Thank Ricochet2272
Reviewed 4 February 2018

The staff was very nice and accommodating, but the building is in serious need of an update and the halls were quite dirty. Our room was clean. Only stayed 1 night and had to leave early so we did not get a chance to experience...More

Thank Cardinalsfans52
Reviewed 11 November 2017

We were looking for a hotel to stay in while we were moving out of state. We also needed one that accepted dogs and they do. But you would never know it. The rooms were clean, very roomy and beds were very comfortable. Down comforters...More

Thank mommynelie
Response from General M, General Manager at Comfort InnResponded 27 December 2017

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for...More

View more reviews
Best Value Properties in Crystal Lake, IL
See all 4 hotels in Crystal LakeSee all
About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Details
Price range
US$84 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$84 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Questions & Answers
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Sian190
9 August 2015|
AnswerShow all 3 answers
Response from purselady1 | Reviewed this property |
Yes, they are.
0
Votes
Room Tips
"we had room on 3rd floor at end of hallway, very queit"
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"If you book this hotel, check the confirmation that they send prior to check in to ensure they do not change..."
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"All rooms are nice.."
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"the one with the whirlpool"
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