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Holiday Inn Crystal Lake

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Holiday Inn Crystal Lake
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238 Reviews from our TripAdvisor Community

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Showing 235: English reviews
Denver. CO
Reviewed 3 weeks ago

When we come to town for the holidays, we always stay at the Holiday Inn Crystal Lake. The rooms are clean, the staff is friendly and the location is perfect! Although, we did notice that the rooms are getting a bit shabby around the edges. It could use an update, but it will remain our go to hotel.

Thank karlruth
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for choosing our hotel as your home away from home, we appreciate you continuing to choose the Holdiay Inn Crystal Lake.

Reviewed 3 weeks ago via mobile

I've been to this hotel a few times for new years eve, and to take my young daughter and her friends for a mid winter overnight "escape". The hotel is always clean, very welcoming, staff is pleasant, rooms are up to date and very nice, the pool area is clean, and there is a restaurant and bar on site. Rates...

Thank Jennifer M
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for continuing to choose our hotel, we truly appreciate your business. It is so beautiful to be in the pool area when your are warm and toasty swimming and you get to be looking out the glass enclosure to the frozen pond and surrounding snow. I love that that.

Chicago, Illinois
Reviewed 4 weeks ago via mobile

Very nice hotel with great bar and restaurant. Very quaint lobby with fireplace and very cordial staff. Really enjoyed our stay. They had some local micro brew beers on tap which were tasty. Rooms were good size and very clean

Thank bswaw3
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for taking the time to post a review, we truly appreciate your business and are glad you enjoyed your time with us. Plsease come see us again soon.

Saint Louis, Missouri
Reviewed 13 December 2016

I stay here on business and was pleasantly surprised. I wasn't expecting a lot but this hotel and the room was very nice. It was clean, The fitness center was nice. The wifi worked well and the TV was ok. The K-CUP coffee maker in the room was a PLUS

Thank Patrick G
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for taking the time to post your thoughts on our hotel. I am glad you enjoyed your stay with us and we hope to see you again the next time you travel to the area for work.

Galesburg, Illinois
Reviewed 9 December 2016 via mobile

Here right now for second time....this room on 6th floor is nasty. Pull out beds mattresses (if you can call it that) sinks to the frame! Light fixture is broken, and cobwebs on ceiling! Did I mention that I'm pretty sure there was mouse droppings in the hide a bed! My first stay on the 4th floor was much nicer....why...

Thank jenna240
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Jenna, Thank you for taking the time and writing this review. I will discuss with the management staff about your stay. If you would like to discuss further please don't hesitate to call.

Reviewed 30 November 2016

A number of years ago we stayed at the Crystal Lake Holiday Inn and had a good experience. This time we stayed three nights. Our room on first floor was easily accessible and parking was close. The staff were extraordinarily helpful and friendly. The restaurant was upgraded with prompt service and generous portions. There is a large bar area and...

Thank birgerjarl
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you so much for choosing us again, we appreciate you coming back to see us and hope to see you again. We are continually striving to make improvements and we love to hear that they are noticed, again thank you.

Harvard, Illinois
Reviewed 22 November 2016 via mobile

I visited the bar a few days ago and the service was amazing! I ordered a Long Island and a few appetizers and it was so good! The bartender Heidi was extremely friendly and great to talk to. She spent the time to get to know me which is always a plus in my books. I will be back again!!...

Thank perrytowne
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for taking the time to share your experiences with us. We have a great team and Heidi is truly one member that we love. See you again soon.

Reviewed 21 November 2016 via mobile

Service was outstanding. Very friendly greeting. Lounge and restaurant was nice and clean, food was good. Annie made me feel right at home. The pool is big enough to swim laps and very well maintained. I travel to Crystal Lake area often. This is the best choice in the area!

Thank rmjs4
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for this 5 star review! We are very pleased you had enjoyed your stay with us. I will be passing this review along to Annie as well!

Leeds, United Kingdom
Reviewed 20 November 2016

After the first night sat the hotel I would have happily checked out and gone to an another hotel. Check In experience was OK but no option to upgrade room due to SPIRE status was offered although status was recognised. Rooms were a decent size but looking a very tired and dated with an absence of some of the usual...

Thank ajotraveller2016
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you so much for this review. I will be reviewing this with my management staff and fix the issues that occurred during your stay.

Reviewed 18 November 2016 via mobile

I stop in thé lounge after work on occasion to have a drink. The food is good, and have great bar appetizers. The staff is very nice. The Bartenders Heidi and Annie are very Profesional, Courteous, and fun to talk with. They do a GREAT JOB!!!

Thank lukowski
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Wow, Thanks for this 5 star review! I will be passing this along to our entire food and beverage department. Thank you again.

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
McHenry County, Illinois' only full service hotel, the Holiday Inn Crystal Lake and Conference Center is situated in a park-like setting filled with oak trees and overlooking quaint, sparkling Lake Acorn. Perfectly situated near several corporate centers for Sage, Medela, Snap on Tools, Affinia Brake Parts, Centegra Healthcare, True Value and more. Less than five minutes from Pingree Metra Train Station serving the northwest suburbs and downtown Chicago, the area boasts unique attractions including Three Oaks Recreation Area and the Quarry Wakeboarding Park, Raue Center for the Arts, Woodstock Opera House, Sanfilippo Museum (reservations mandatory), Algonquin Commons Shopping District, Volo Auto and Illinois Railway Museums, Grand Victoria Riverboat Casino and several championship golf courses. 11 miles north of I-90 Elgin interchange, we are 45 minutes from O'Hare and Rockford Airports. On-site amenities include 24-hour business and fitness center, large indoor pool, complimentary high speed Internet (Wi-Fi), Simply Smart Bedding Collection, 18,000+ square feet of meeting and banquet space, Three Oaks Dining Room and Lounge, Wedding Services and more. Car rental agency located on site and a complimentary shuttle runs within a 5 mile radius, based on availability. We are also a pet friendly hotel, with a pet deposit required at check in. Holiday Inn Crystal Lake staff prides itself on service in a hotel boasting value and variety. ... more   less 

Additional Information about Holiday Inn Crystal Lake

Address: 800 South Illinois Route 31, Crystal Lake, IL 60014-8226
Region: United States > Illinois > Crystal Lake
Price Range: £81 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Crystal Lake 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
Crystal Lake Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Crystal Lake staff and other travellers.
1 question
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9 months ago

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Questions? Get answers from Holiday Inn Crystal Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms are easy access but their are good views from the upper floors.”
 of 5 bubbles birgerjarl, 30 Nov 2016 | Read review
“View over the lake”
 of 5 bubbles barrygruner, 26 Oct 2016 | Read review
“Rooms towards the lake”
 of 5 bubbles ferjentsik, 6 Oct 2016 | Read review
“Handicapped rooms have only a full size bed and a couch”
 of 5 bubbles , 30 Jul 2016 | Read review
“Ask for a lake view room”
 of 5 bubbles PaloAltobaby, 21 Jul 2016 | Read review
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