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Holiday Inn Crystal Lake

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Holiday Inn Crystal Lake
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233 Reviews from our TripAdvisor Community

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Showing 230: English reviews
minnesota
Level Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 days ago NEW

A number of years ago we stayed at the Crystal Lake Holiday Inn and had a good experience. This time we stayed three nights. Our room on first floor was easily accessible and parking was close. The staff were extraordinarily helpful and friendly. The restaurant was upgraded with prompt service and generous portions. There is a large bar area and... More 

Helpful?
Thank birgerjarl
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you so much for choosing us again, we appreciate you coming back to see us and hope to see you again. We are continually striving to make improvements and we love to hear that they are noticed, again thank you. More 

Harvard, Illinois
1 review
Reviewed 1 week ago via mobile

I visited the bar a few days ago and the service was amazing! I ordered a Long Island and a few appetizers and it was so good! The bartender Heidi was extremely friendly and great to talk to. She spent the time to get to know me which is always a plus in my books. I will be back again!!... More 

Helpful?
Thank perrytowne
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for taking the time to share your experiences with us. We have a great team and Heidi is truly one member that we love. See you again soon. More 

1 review
Reviewed 1 week ago via mobile

Service was outstanding. Very friendly greeting. Lounge and restaurant was nice and clean, food was good. Annie made me feel right at home. The pool is big enough to swim laps and very well maintained. I travel to Crystal Lake area often. This is the best choice in the area!

Helpful?
Thank rmjs4
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for this 5 star review! We are very pleased you had enjoyed your stay with us. I will be passing this review along to Annie as well! More 

Leeds, United Kingdom
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

After the first night sat the hotel I would have happily checked out and gone to an another hotel. Check In experience was OK but no option to upgrade room due to SPIRE status was offered although status was recognised. Rooms were a decent size but looking a very tired and dated with an absence of some of the usual... More 

Helpful?
Thank ajotraveller2016
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you so much for this review. I will be reviewing this with my management staff and fix the issues that occurred during your stay. More 

Travellers are raving about these Crystal Lake hotels

1 review
Reviewed 2 weeks ago via mobile

I stop in thé lounge after work on occasion to have a drink. The food is good, and have great bar appetizers. The staff is very nice. The Bartenders Heidi and Annie are very Profesional, Courteous, and fun to talk with. They do a GREAT JOB!!!

Helpful?
Thank lukowski
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Wow, Thanks for this 5 star review! I will be passing this along to our entire food and beverage department. Thank you again. More 

Waukesha, Wisconsin
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago via mobile

Stopped in to relax after a long day. The lovely young lady behind the bar was so friendly it seemed I had known her for years.. I found out her name was Heidi. Great Bartender, conversation and drinks. Stop in to relax and have a pleasant time!!

Helpful?
Thank Bob53186
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Bob, Thank you so much for this review. I will pass this along to Heidi. More 

Crystal Lake, Illinois
2 reviews
Reviewed 2 weeks ago

I had to stay in Crystal Lake for one month and chose the Holiday Inn at Crystal Lake. I cannot say enough about how comfortable I felt throughout. The hotel is sparkling clean, rooms comfortable and the entire staff is friendly, well trained and helpful. The morning breakfast service was top notch, food was fresh, delicious and the service staff... More 

Helpful?
Thank Richard P
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Richard, Thank you for this great review. We will be passing this along to all employees. We hope to see you again real soon! More 

Chicago, Illinois
1 review
Reviewed 26 October 2016

I stopped in to have a cocktail and an appetizer at the lobby bar after a long day. The staff was very pleasant and accommodating in particular the girls at the lounge. I felt very much at home. I would highly reccomend this hotel to anyone staying in the Crystal Lake area.

Helpful?
Thank barrygruner
Kimberly W, Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for coming in, we appreciate you using the lounge and visiting with the girls. They do a great job and we have some great choices available in the bar. Be sure to come in again and try out some of our local craft beers. More 

Janesville, Wisconsin
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 6 October 2016

Stayed for 4-5 days for wedding and family visiting from out of state. We had a suite which included a pull out couch and bar area. One nice touch was the make up area outside the bathroom. Our bed was very comfortable, nice linens and pillows. Rooms had a Keurig which was nice and a larger dorm type refrigerator. Although... More 

Helpful?
Thank dcbest
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for staying with us, we truly appreciate your business are doing everything we can to continue to makes updates to the hotel. I will share your comments with the team and we hope to see you again. More 

Schorndorf, Germany
1 review
Reviewed 6 October 2016

We were in town for a wedding last month (I flew in from Germany), and the Holiday Inn was were the wedding party was staying. We had a great rehearsal dinner and we had the best service one can ask for the entire stay. Whether we needed extra shampoo, tape, tissues, any type of information and/or help any single one... More 

Helpful?
Thank ferjentsik
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for your kind comments, we truly appreciate your staying with us and are really glad to have you with us. Hopefully you will make another trip back and enjoy another stay with us. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
McHenry County, Illinois' only full service hotel, the Holiday Inn Crystal Lake and Conference Center is situated in a park-like setting filled with oak trees and overlooking quaint, sparkling Lake Acorn. Perfectly situated near several corporate centers for Sage, Medela, Snap on Tools, Affinia Brake Parts, Centegra Healthcare, True Value and more. Less than five minutes from Pingree Metra Train Station serving the northwest suburbs and downtown Chicago, the area boasts unique attractions including Three Oaks Recreation Area and the Quarry Wakeboarding Park, Raue Center for the Arts, Woodstock Opera House, Sanfilippo Museum (reservations mandatory), Algonquin Commons Shopping District, Volo Auto and Illinois Railway Museums, Grand Victoria Riverboat Casino and several championship golf courses. 11 miles north of I-90 Elgin interchange, we are 45 minutes from O'Hare and Rockford Airports. On-site amenities include 24-hour business and fitness center, large indoor pool, complimentary high speed Internet (Wi-Fi), Simply Smart Bedding Collection, 18,000+ square feet of meeting and banquet space, Three Oaks Dining Room and Lounge, Wedding Services and more. Car rental agency located on site and a complimentary shuttle runs within a 5 mile radius, based on availability. We are also a pet friendly hotel, with a pet deposit required at check in. Holiday Inn Crystal Lake staff prides itself on service in a hotel boasting value and variety. ... more   less 

Additional Information about Holiday Inn Crystal Lake

Address: 800 South Illinois Route 31, Crystal Lake, IL 60014
Region: United States > Illinois > Crystal Lake
Price Range: £79 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Crystal Lake 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
Crystal Lake Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Crystal Lake staff and other travellers.
1 question
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missouri
8 months ago

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Questions? Get answers from Holiday Inn Crystal Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms are easy access but their are good views from the upper floors.”
 of 5 bubbles birgerjarl, 30 Nov 2016 | Read review
“View over the lake”
 of 5 bubbles barrygruner, 26 Oct 2016 | Read review
“Rooms towards the lake”
 of 5 bubbles ferjentsik, 6 Oct 2016 | Read review
“Handicapped rooms have only a full size bed and a couch”
 of 5 bubbles , 30 Jul 2016 | Read review
“Ask for a lake view room”
 of 5 bubbles PaloAltobaby, 21 Jul 2016 | Read review
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