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Holiday Inn Hotel and Suites Chicago Northwest

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#3 of 8 Hotels in Elgin
Certificate of Excellence
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1 room 2 adults 0 children
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Holiday Inn Hotel and Suites Chicago Northwest
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201 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Concord, Ohio
Reviewed 28 August 2015

Excellent stay at this Holiday Inn location. The staff and their service was unbelievable! Please keep up the good work. It's such an anomaly to be treated with such kindness when entering a hotel. Short story: I was sitting in the lobby waiting for my colleague. A guest was leaving for the day, and the staff member at the counter...

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Helpful?
Thank Breber17
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We certainly appreciate your kind comments about our staff and we promise to maintain our efforts to keep earning your high praises. Thank you for being our guest. Hratch Basmadjian General Manager

Reviewed 17 August 2015 via mobile

Very clean & modern, 30 minutes from o'hare airport in car. No complains at all. The staff was really friendly and a good food restaurant downstairs. I am really picky with hotels and I like to write reviews so good service and convenience can be reached by others.

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Helpful?
Thank Maria C
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved having you as our guest. Hratch Basmadjian General Manager

Ohio
Reviewed 14 August 2015

I recently stayed here twice on 2 occasions within past couple weeks. Staff is very efficient, helpful and courteus. Nayoshi (Front Desk Asst.) was very helpful on both occasions. Rooms are very quiet, I never heard anyone during my stays there. Each time my visit was almost a 5 star rating. Rooms was very comfortable--pillow top bedding, flat screen TV's...

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Helpful?
Thank Angie M
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved serving you and are very much looking forward to making your next visit a perfect one. Thanks for your high praise of our hotel and above all thank you for being our guest. Hratch Basmadjian General Manager

Littleton, Colorado
Reviewed 12 August 2015

Stayed here 3 nights, two of which were extremely aggravating. There was a tournament of teenagers in town for some sport, they were unsupervised, noisy and disrespectful. I had to call security 3x, last time at 1am.! One good thing: no charge for parking in their lot.

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Helpful?
Thank Valerie S
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. A few weekends each year we end up with sports teams that are larger than our usual groups and I am truly sorry for the noise they generated. Our security staff does it's best to keep control, but without the parents and coaches support it effects our other guests privacy. We have added security on...

Reviewed 27 July 2015

I stopped by on the way home from a 10 day business trip, and this was exactly what I needed.. I had had a hard time sleeping for most of the time I was gone, but this room allowed me to fall asleep quickly and deeply (too well, I didn't get doing as early as I want the next morning!).

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Helpful?
Thank Sean R
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Our beds have been getting rave reviews and it is nice to hear that you got a good night sleep. Thank you for being our guest. Hratch Basmadjian General Manager

Reviewed 9 July 2015 via mobile

Saved us and another family from hotel from hell. Got us room at midnight, very pleasant. Awesome rooms, pool and stay. Located right off highway. Very nice breakfast and parking lots was amazing. Staff is very helpful and nice

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Helpful?
Thank Amy C
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very proud of our hotel and are very pleased to have played a small role in making your visit an enjoyable one. Thank you for being our guests. Hratch Basmadjian General Manager

Reviewed 2 July 2015 via mobile

Every year my family and I stay at the Holiday Inn in Elgin...I must say, this hotel is very well kept hotel. So I give it a FIVE. One thing I will gripe about is if someone is staying for more than 2 days, the hotel should accommodate for a microwave in a room and to please upgrade from plastic...

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1Thank Senami A
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. It is so much fun to see returning guests from year to year, when checking in next year please request a microwave and glassware and we will make sure they are placed in your room. Thank you for your high praises and much more than that, thank you for being our guests. Hratch Basmadjian General...

Springfield, Illinois
Reviewed 1 July 2015

New or newly remodeled, very clean and contemporary. Benign so restaurant is attached and convenient. Room was spacious, clean and bed was comfortable. Only downside was the water in shower wasn't very hot, it definitely wasn't cold, just not as hot as I'd like. Quiet place, convenient location, well lit parking lot, friendly staff

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Helpful?
Thank Holly K
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Since our renovation was completed, we have been experiencing some bad cold and hot water shut off valves and have been replacing them as we discover the problem valves. Our sincere apology for the problem and assure you that it was corrected. Thank you for your generous comments about our hotel and many more thanks...

Troy, Michigan
Reviewed 29 June 2015

Had an opportunity to take the family to Elgin Illinois recently for a family affair. Searched various area hotels and found the best price and quality to be the Holiday Inn / Elgin on Airport Road. The location is terrific and easy access is gained to the I-90 tollway (yet far enough away that road noise is non-existent) We were...

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Helpful?
Thank Dan R
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very pleased that you discovered us and more so that we were able to deliver on our promises of an excellent hotel for a family getaway. We loved serving you and want to thank you again for being our guests. Hratch Basmadjian General Manager

Auckland, New Zealand
Reviewed 17 June 2015

Nice hotel, nothing too out of the ordinary. My room was very spacious and had all the amenities. No glass cups though, only plastic ones which was interesting. The staff at the restaurant attached to the hotel were super friendly.

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Thank timmayyyynz
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved having you as our guest and we are very pleased that you enjoyed your stay in Elgin. Our renovated Bennigan's Restaurant has become a favorite with our hotel guests and it offers an excellent menu choices for casual dining. Again, many thanks for being our guest. Hratch Basmadjian General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel and Suites Chicago Northwest staff and other travellers.
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Questions? Get answers from Holiday Inn Hotel and Suites Chicago Northwest staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor, the quieter.”
244jc, 30 Mar 2017 | Read review
“Great hotel, very reasonable. Nice pool for families. Restaurant on-site.”
Traebru, 14 Feb 2017 | Read review
“Close to the Grand Victoria Casino.”
166stanleys, 14 Feb 2017 | Read review
“Book early its very popular with wedding and other meetings.”
bugsysbaits, 4 Feb 2017 | Read review
“My room overlooked a roof to a different part of the property so not much of a view”
MarkS874, 26 Oct 2016 | Read review
5 of 5