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I''ve been going down to the St. Louis area now for almost 5 years, just about 7-8 times per year. I've sampled all of the upper end, medium and lower tier hotels. This hotel by far is the best value for your money. You're only...More
Over two years since my last stay and it's definitely better in almost every regard. I stayed twice this week and my observations were consistent for both. The front desk and breakfast staff were exceptional: 5 stars. The housekeeping would get 1 star. Tim, the...More
Response from Tim V, Manager at Four Points by Sheraton Fairview HeightsResponded 3 weeks ago
Dear, Kauai-Biz-Traveler -
Thank you for taking the time to share your review and for your candid feedback. I'm disappointed that your stay didn't meet your expectations and I've spoken with our housekeeping team and manager to remedy the situation going forward. Thank you for...More
We chose this hotel because it offered an in-suite jacuzzi & was a Sheraton.
The lobby was nice & the staff very friendly & helpful but the rest of the hotel is in desperate need of a complete renovation. The carpet in the halls are...More
Thank Karla M
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 5 weeks ago
Good afternoon -
Thank you for choosing the Four Points by Sheraton Fairview Heights for your accommodations this weekend. I truly regret that your experience did not meet your expectations. You're correct in that we are in need of major updates in order to enhance...More
Spent two nights at this hotel recently, and while the staff was pleasant enough, the building itself was in pretty awful shape. The shower had mildew in the grout, paint peeling from the ceiling, bad plaster repair on walls and ceiling, peeling wallpaper, etc... Ceiling...More
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 23 January 2018
Thank you for taking the time to review our property & for your candid feedback. It's true that our hotel is in need of a facelift & until we undergo a complete renovation, we are working hard to correct these cosmetic issues. Thanks also for...More
Have stayed at this chain on many occasions so had high expectations...this place fell far short. Rooms were very worn with rips in the couch cushions, dings and dents in the furniture and burned out lights and dirty carpet in the halls. Friendly staff, best...More
1 Thank JAS60091
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 4 December 2017
Thanks for taking the time to review your stay with us and for your candid comments. I truly regret our product wasn't up to your expectations. I'm glad to hear you had a positive experience with our staff and that you were able to enjoy...More
Response from Nicholas A | Property representative |
You are all correct! 3pm is our official Check-In time at the hotel. During the week however, there are times when you may be able to check in earlier. You'd need to give us a quick call on your arrival day so we can have... More
You are all correct! 3pm is our official Check-In time at the hotel. During the week however, there are times when you may be able to check in earlier. You'd need to give us a quick call on your arrival day so we can have a look for you though.
Hope this helps!
Nick Andersen | General Manager