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Fairfield Inn St. Louis Fairview Heights

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Fairfield Inn St. Louis Fairview Heights
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96 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Suffolk, Virginia
Reviewed 1 week ago via mobile

Choose this location because it was a Marriott property and was close to where I had a meeting. Located right on Rte 64 so there is lots road noise. Hotel appears "tired" and in need of a major a overhaul. Room appeared clean. Staff was efficient. If I have to travel to the area again I will most likely try...

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Helpful?
Thank JLOaks
Management response:

Thank you for taking time to give us feedback on your recent stay. While it is true that the hotel has not been recently renovated, we are in the process of improving the guest experience. I apologize for the issues you encountered and hope that you will visit us again in the near future.

Reviewed 5 weeks ago

Our room was clean and well kept. room was spacious and well furnished. Great FREE wifi throughout the building. Only one entrance which was annoying at first but later struck me as more secure. The elevator was near the front door. Front lobby was clean and morning breakfast was more than ample with many choices. Staff was friendly, helpful and...

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Helpful?
Thank Andy L
San Antonio, Texas
Reviewed 25 October 2016

Avoid and look elsewhere. One of the WORST Marriott chained hotels I have stayed at. Elite member review. SUPER outdated. First impression, no auto door at the entrance. Had to try and hold the door open and get my luggage in. Really??? The room. REEKED of smoke!! Plus the smoke detector was removed from the ceiling! Nothing but wires dangling....

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Helpful?
Thank E-Rockin
Louisville, Kentucky
Reviewed 24 September 2016

My room was very small and cramped; the bathroom was quite small. The carpets all over the hotel are quite worn and need to be restretched. This hotel reminds me of an old roadside motel rather than a Marriott property.

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Helpful?
Thank jelliott01
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Dear jelliot01, Thank you for taking t he time to leave your comments about your recent stay at our hotel. I would like to apologize for the issues you encountered. We understand our hotel is an older property and we face some challenges with the condition We are taking steps to improve on these while focusing on the guest experience....

Newark, Delaware
Reviewed 3 September 2016

First and last. Rooms and bathroom needs updated. Too many other hotels that are newer to stay in the area Mgr said only first floor for pets Found dog s---- in elevator this morning. Went up with a lady tonite in elevator she is on third floor her dog(s) more than one staying in one room she is on third...

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Helpful?
Thank carol2628
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Dear Carol2628, Thank you for taking the time to leave comments about your recent stay with us. I would like to apologize for the issues that you encountered. It is true that we accommodate travelers with pets and we do try to keep them on the first floor. However, sometimes there are no available rooms on the first floor and...

Huntersville, North Carolina
Reviewed 17 August 2016

I have stayed at a lot of Fairfield Inns and I can tell you that this one is substandard. Old and worn out. The staff was very nice but that can't make up for the fact that this hotel feels and looks like a low-end property. Don't stay here if you are expecting the usual Fairfield Inn experience. Marriott should...

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Helpful?
Thank Anonymous_drifter
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to leave your comments. We try to accommodate each guest and provide excellent customer service to create a great experience. However, we sometimes fall short and I apologize for the issues you encountered. I can understand the frustration with the inconsistency within the Fairfield brand. Again, I appreciate your feedback. Sincerely Jason Aulds

Midwest
Reviewed 27 July 2016

This hotel owned by same mgmt. company that runs Hampton Inn next door, they got remodeled last year and this Marriott still stuck in the 80s. Got a room for family and they had nothing but poor issues from Musty room, water marks on wall from water on the wall, wet AC carpet by unit, very slow elevator, poor breakfast....

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Helpful?
Thank OklahomaMidwest
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Dear OklahomaMidwest, Thank you for your comments about our hotel. You are correct that the hotel has not been remodeled recentlyand I aapoologize for the issues you encountered. We strive to provide great customer service here and we appreciate any feedback that will help us improve in the future. Sincerely, Jason Aulds

Powhatan, Virginia
Reviewed 25 July 2016 via mobile

The rate Is fairly cheap however it's rough to say this is a Marriott property. Definitely needs updating no fridge in the rooms. I will say they do keep it clean for the age and it is convenient with several restaurants near by within walking distance.

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Helpful?
Thank Jeremiah T
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to leave your comments about our hotel. We are committed to providing the best service that we can and your feedback allows us to focus on the problem areas.

Farmington, Missouri
Reviewed 25 July 2016 via mobile

We had a larger guest suite, which the size was great! The smell of old stale cigarette smoke was so strong that my son(21months) and I coughed and gagged for most of the night. The employees were very nice, the location was great, however, again, this is not the Marriott I know and love. There was no little store to...

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Helpful?
Thank Queenkrissy
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Queenkrissy, We appreciate that you took the time to leave feedback about our hotel. Your comments aid us in focusing on the issues that we can improve on. This is an older property but we feel that our customer service and positive outlook helps us provide an enjoyable stay. Thanks again for your time.

Chester, Illinois
Reviewed 19 July 2016 via mobile

My son and I are staying the night because we are going to a cardinals game. The hotel and room are clean. The pool felt great and the area was very clean. I would stay here again. I also called around 1100 to see if it was possible and the gentleman was very nice and said that would be OK.

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Helpful?
Thank James K
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Dear James K, Thank you for taking the time to leave comments about our hotel. We pride ourselves on creating a wonderful guest experience and we strive to give the guest great service. I am glad you found your stay to be satisfying and we look forward to serving you again in the future. Sincerely, Jason Aulds

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Fairfield Inn St. Louis Fairview Heights

Address: 140 Ludwig Dr, Fairview Heights, IL 62208-1333
Region: United States > Illinois > Fairview Heights
Price Range: £74 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn St. Louis Fairview Heights 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Fairfield Inn St. Louis Fairview Heights Hotel Fairview Heights
Fairfield Inn Fairview Heights
Fairfield Fairview Heights
Fairview Heights Fairfield Inn
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Questions & Answers

Questions? Get answers from Fairfield Inn St. Louis Fairview Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on north side are quieter. some noise from above so advice top floor.”
 of 5 bubbles andylC1789RU, 2 Nov 2016 | Read review
“top floor always the best.”
 of 5 bubbles E-Rockin, 24 Oct 2016 | Read review
“for a good room, keep driving. This isn't the place.”
 of 5 bubbles Anonymous_drifter, 17 Aug 2016 | Read review
“Avoid at all costs.....go to Sheraton 4 Points instead”
 of 5 bubbles OklahomaMidwest, 26 Jul 2016 | Read review
“Something as far away from the freeway as possible”
 of 5 bubbles Zaxby, 3 Jun 2016 | Read review
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